Good but Overpriced family dealer tries to talk you into unnecessary repair
Sadly, this formerly great family business has declined in the last 3 years. While they are still friendly and competent, now the kids running the place are increasingly greedy, racking up big fees to do frequent foreign travel. This place used to be very good and fair but now every time I went there, they try to scare me into buying 2 more repairs for each known problem. I got a second opinion on these others and knew they were bogus. Once coil bad and not firing, for example, is not the same as all coils, which is what they claimed. So don't agree to any new repairs here, unless they show you physical proof or its checked out independently. Else, you will be paying for their next trip to Hawaii...
Best Dealership Ever
If you want awesome service and the best price in Virginia then take the drive and go see Gloucester Toyota!!! The sales manager was MORE than fair and super friendly. Gene will go out of his way to find out the answer to any question you have. Although the drive may take a while, you won't feel like you are waiting around for a long time at this dealership. Everyone was incredibly friendly, accommodating and helpful. It really took all the stress out of buying a car. We will be driving back in the future to work with these guys again.
Gloucester Toyota Scion is definitely the place to go for professional, helpful, caring staff. Our salesperson spent a considerable amount of time answering questions, and explaining everything we needed to know about our new vehicle. We highly recommend Gloucester Toyota Scion.
Worth the Drive!!!
My wife and I life in Newport News, and after another horrible experiences at all the Peninsula dealers we decided to give Gloucester Toyota a try. The sales staff was the most laid back and friendly group we have ever dealt with. We love our Camry and look forward to dealing with Gloucester Toyota in the future!!!
Great sales people and support staff. Mr.Chaney was very informative and professional in the way he dealt with us. Lee Wheat the General Manager made us feel at home. Russ Beach, the finance manager offered us many different products to enahance our car's exterior and was not pushy at all. Mr. Larry Cardwell, the new car manager was very cordial and polite. Mr. Doug UpDyke the service manager made us feel relaxed and confident that any and all service concerns would me taken care of. I would recommend this dealer to anyone in the market for a new or used car.