Do not trust to their Warranty plan
When they are selling you, take you to a fancy room and explain all good thing about their extended warranty and push you to buy the most expensive one. They just talk and tell you about their free maintenance every 5k and good service you will get if your car has any problem. AND they tell you just take your car here for a service and GET A FREE LOANER CAR !!! BUT, when you take your car for maintenance, they charge you $5 for the loaner car !!! When I contacted to sales department and asked to talk to their manager, HE SAID: you will get a free loaner if your car has problem, NOT FOR ROUTINE MAINTENANCE !!! I asked him to talk to his manager, He sai I"M THE HIGHEST PERSON HERE and I do not have any manager !!! I called other Ourisman dealerships to find a way to contact Ourisman corporation managers, They also told me you can not talk to any managers higher than dealerships managers !!! I wen to Ourisman even paid $400 more than BillPage, that time I bought my car to have better services. BUT I'm REGRET IT NOW.
I loved my experiece!
Thank goodness for honest and to the point service. I made my inquiries online received millions of automated responses, but Ourisman Fairfax was the one who replied within minutes of placing my inquiry, and answered my specific questions. I don't have time to spend negotiating on price, so I appreciated that they didn't waste my time they gave me a bottom line price and detailed it. I made an appointment and when I went they made me feel comfortable, the cappuccinos were delish. and my kids were entertained. I got the exact car I was looking for, for the price range I wanted without the nonsense sales tactics. I want to buy another one and it will definitely be from them!
Not a great experience
I didn't have a great experience at Ourisman, though it wasn't all their fault. First, I was told a price over the phone that was $500 less than the price I was given at the dealership. They admitted that the initially-given price was only a way to get people into the dealership, so that they could have a chance to sell the car. It's not totally dishonest, because the quoted price was inclusive of a military discount for which I wasn't eligible, but at the same time, the salesman made no attempt to point this out until I actually got there. The more annoying part was that, first, the salesman tended to ignore us for long periods in order to help other customers. Second, when he finally focused on us, it was only to tell us they didn't actually have the car we'd discussed over the phone. Apparently it was at another dealership and had been sold the night before, unbeknownst to him. Too bad for us, but understandable. The real deceit was that the manager then said no dealerships in the entire network of Toyota dealers in our region had the car we wanted -- but, miraculously, as we were ready to leave, they said they could get it for us within a few days. Even more amazingly, I managed to find two dealerships within ten miles that had the exact car we wanted in stock that night, but I guess I must just have incredible luck. At any rate, they had absolutely refused to negotiate on the hypothetical car's price, telling me that if I found a better OTD deal elsewhere I should just take it. So, I found a $700 better deal, on the exact same car, ten miles away, and took it the next day. In all, it was not a great experience. That said, it's a major car dealership and everyone was perfectly pleasant, albeit very busy and full of unexpected surprises, none of which seemed to benefit us.
Sketchy Business Practices!!
We are new in town and needed to get our vehicle in for routine maintenance - a vehicle that has NEVER had a single problem. Low and behold, we were informed by Ourisman that in addition to the routine maintenance, our rear lighting system wiring needed to be replaced as well as our entire rack and pinion steering system. I asked questions and was given very vague responses such as "We can just tell that its the wiring that has gone bad. Its not a bulb issue." and "There is no other solution other than replacing the entire system." to the tune of $1400 or more and needed to be done "right away". They went ahead and fixed the lighting issue (tail lights and plate lights rewired) but we took the car to Springfield Toyota for a second opinion on the steering system replacement. We found out that not only was the problem not that bad but that if we DID want to replace it, it would be covered under the extended warranty that we purchased and we should never have been told it would cost us a dime. Makes me wonder if they would have kept that information to themselves at Ourisman if we HAD let them fix it. Also found out on the second opinion visit that one of the license plate bulbs was out...not only did they fix wiring unnecessarily but they didn't even completely solve the "problem". Will NEVER go there again and will continually advise all others we come across to steer clear of their shady business practices!!
bad service & poor customer care
This servece department provides horrible service. The service agents have no time to listen to you. I am not even sure if they have actually done the jobs included in the mini service that I requested them. Not to speak of more serious issues, they have no knowledge even about how much tire pressure a camry should have and how the tire rotation is performed. I am not sure if they added BG aditives and done tire rotation that I requested them. I need to find some other dealership for service of my Camry.
Ourisman Fairfax Toyota - Terrible Experience
My wife and I were drawn to this dealership from NC, due to the fact they had quite a few Sienna Limted FWD vans available, and they had a few with "special" pricing. We drove 4 hours to checkout their selection and to buy a new van. Our local NC dealerships did not have any Sienna Limited FWD vans with the options or the colors were were looking to buy. We drove to the dealership on Friday afternoon. Picked out a van, and negotiated a price. We told the salesman that we wanted to sleep on it, and we would either call or come back on Saturday to buy the van. The dealership opened at 9:00AM Saturday, I called the sales person on Saturday morning on his cell phone @ 8:30 to let him know we were coming back in to buy the car. Keep in mind, the sales person had collected copies of our DL, INS, and all our personal information. He had already started all the paperwork to close the deal that night. Oh, btw, there was no financing or trade-in. This was going to be a cash deal. We got to the dealership at 9:00AM on Saturday. The sales man did not greet us, did not say good morning, did not even offer us a cup of coffee. He took us to an enclosed office, and proceeded to make us wait, while they carried on a 15 minute sales meeting in the showroom. Once the sales meeting was over, no one even came back to check on us or let us know what was going on. Other customers were walking in to the showroom as the meeting was in progress, and sales associated met them as they were walking in, and left the meeting to meet and greet them. Why were we pushed into a glass office and made to wait ? We got up and walked out of the office, after waiting 20 minutes. As we we were walking out of the showroom, I spoke to the sales person and told him we were leaving. He said he was looking for the paperwork. If you knew that some one was coming back in the next day to buy a car , why would you misplace the paperwork from the previous night ? IMO the sales person was upset with us, because we left the night before, after he had already committed to his management the van was sold. I am sure if we would of stayed that we would of had to renegotiate the price of the car. The dealership does not seem interested in customer service or customer satisfaction. All they are concerned about is getting your money. They make you wait at every step of the process. If you buy a car from them, be prepared to spend all day making the deal. They are slow, and very inefficient. Supposedly, the sales associate had been selling cars for 25 years. He needed to learn a thing or two about customer service.
Crazy to buy a car here.
This dealership has a decent selection of cars, and average prices. When I bought my Toyota Certified Avalon there, they drew up sales paperwork for a different trim level - THE WRONG CAR. When I dealt with my bank to get the loan, they informed me that I would need all new paperwork on the car, reflecting the correct car and trim level. Additionally, the car's navigation system did not work properly, and I was told they would fix it before I picked the car up. When I called to request new paperwork, it took hours, the salesman I was speaking with told me my bank did not need this information corrected. He stalled and implied that I was being difficult by needing paperwork on the actual car I was buying. After two plus hours of waiting, he finally faxed the information to my bank. When I got to the dealership that night to pick the car up, check in hand, NONE of the paperwork had been prepared for the correct car. Furthermore, I had to wait more than a half hour while they verified that they had the correct title to the correct car that I was trying to buy. After a long delay, I finally got my car. But the navigation was not fixed. They initially told me that I needed to double-click most menu items, but upon review of my manual for the navigation, absolutely nothing requires a double-click. I was told it would take 5-10 business days to get the needed parts in to fix the navigation system. On the fifth business day, the part came in, and my sales rep told me to stop in any night at their service center to have it fixed - but to allow 30-45 minutes for the repair. Tonight, I drove the two-plus hours to the dealership to find out that the part was at some other service center that they own. The part was locked, and at 7:15pm, there was nobody who could get the part out for me, even though they advertise that you can have service done until 11pm. I will not go back to this dealership. They wasted a ton of my time, there was constant confusion about what car I was buying and where the part for my navigation system should be. Nobody other than the nice receptionist seemed to care at all.