Fairfax Volkswagen

Today 09:00 AM - 09:00 PM
Closed Now
Sunday
12:00 PM - 06:00 PM
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 09:00 PM

Customer Reviews of Fairfax Volkswagen

5.0
Overall Rating
(2)
Recommend: Yes (2) No (0)
Write a review: Sales | Service
sales Rating

Emmanuel Delivers

byBansonbon 11/26/2016

Emmanuel Dugbartey is a member of the Sales Leader's Club at Fairfax Volkswagen and it certainly shows. I've had my eye on a GTI for some time and have stopped in on occasion to either ask questions or have a test drive. Each time, Emmanuel has been friendly, courteous and extremely informative. So when the time came to pull the trigger, I could think of no one I'd rather give my business to. In fact, the whole crew, from Ahmad the sales manager to Glester in finance proved to be consummate professionals. It's no wonder I've recommended other friends who have gone on to buy from Fairfax. In a word, they deliver true customer service, something not always easily found these days.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

29 Reviews
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sales Rating

Emmanuel Delivers

byBansonbon 11/26/2016

Emmanuel Dugbartey is a member of the Sales Leader's Club at Fairfax Volkswagen and it certainly shows. I've had my eye on a GTI for some time and have stopped in on occasion to either ask questions or have a test drive. Each time, Emmanuel has been friendly, courteous and extremely informative. So when the time came to pull the trigger, I could think of no one I'd rather give my business to. In fact, the whole crew, from Ahmad the sales manager to Glester in finance proved to be consummate professionals. It's no wonder I've recommended other friends who have gone on to buy from Fairfax. In a word, they deliver true customer service, something not always easily found these days.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

First VW

bylion21082005on 11/26/2016

I bought my first VW at Fairfax dealership. I was greeted by Emmanuel Dugbartey. He helped me pick out the model and quoted the price. The price was originally higher than the internet price so we had a bit of negotiation with him and the sale manager Sung Choe. We were able to get the price that we wanted. Because it was late at night, they made it easy for me to come back the day after Thanksgiving to do the paperwork without having to put down the deposit.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great shopping experience and excellent service

byPau_272on 06/24/2016

Had my heart set on buying the 2016 Golf Sportwagen and it was my first time buying a car in America. The sales rep (Ammer) was very informative and straight foward on what i needed to do to purchase the car. Overall i had no problem whatsoever on getting the car as the service from all the staff including the GM and the sales manager (Ahmad) were great. Also a plus, since i didn't have car, one of the worker picked me up from my home. I would recommend anyone looking to buy a VW from this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Best salesman

bymrs_taylor1on 11/18/2015

This is my 3rd car buying at Fairfax VW and I will only work with one salesman on the floor, Michael Cauwels. All 3 times he has gone above and beyond to get us exactly what we are looking for. He's always nice and professionail and knows VW inside and outside. Fairfax VW is very very lucky to have him. He makes the car buying experience so easy. We will be visiting Mike again soon for our next trade in. Thank you Mike for everything.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

LOVE MY PASSAT - Hate what it took to get it.

byjeff_in_rvaon 10/30/2015

My experience with Kazim Raza was disappointing. But, I do love my used CPO Passat. He was a nice guy but frustrating as a salesman. When I arrived from 2 hours away and look at the car the rear bumper cover was gashed by other dealer cars smashing into it. When I mentioned that I would have like to know beforehand he replied 'but you didn't ask.' I also didn't ask if the engine had spark plugs. No integrity. I now also have to replace the driver auto window because the window motor and switch are busted on a Certified Pre Owned car. They dropped the ball. Let my experience be a lesson to you.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

VW CC 2014

byAdaklu1955on 10/02/2015

I had a very outstanding customer service from Frank C Cordova Flor who worked with me to effortlessly buy a VW CC 2014 yesterday. I had a very frustrating afternoon at Sheehy VW earlier in the day and almost gave up buying a vehicle until I went to Fairfax Imports and met this oasis in the desert in the name of Frank who rescued my frustrating day in the rain. Thank you Frank for an exceptional service

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Just Bought a New GLI!

byEssidon 04/10/2015

Ahmad and Fawad are the greatest guys I have ever. I bought a Passat before and I was hit by a drunk driver. Thankfully I was in a Passat. I was hit at 60 mph on the drivers side, the car was totaled. When they totaled it I went straight back to Fairfax VW. I have referred so many of my friends to these guys, and they always take care of me. The process is fun and easy every time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Experience!

byclayton15on 04/10/2015

Best car buying experience ever! Michael is the best! Will definitely do business here again!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome experience

byizzoelrayahon 04/09/2015

They made all the difficulties I had with my credit and picking out the right car for me so easy. I walked out happy with my brand new 2015 VW Jetta. Really great help and wonderful customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

2014 VW DO NOT BUY HERE mistake with buying from you this time?

byHarlandHarlanon 02/18/2015

CareTeam@FairfaxVW.com. We made a mistake with buying from you this time? Well car had 114 miles but get gas first time I check oil I did not think I need to do this before driving off the lot. 1 1/2 Qts. low , Windshield wiper blades need replace, why they do not touch windshield. just turn in first time. I walk with BB&T loan, sing paper you were still running Credit checks (WHY) . today get a call from Wells Fargo that we have a LOAN with. WHY when you should said I did not have a loan instead of here are your loan papers. It does not have many miles oil up to par by me I sending the oil out to be check . anything this else you did not tell me? That right you would not know you do not check. and your [Email removed] did nothing to send you a e-mail

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

bait & switchers - DO NOT USE

bynvrgotofairfaxon 07/24/2014

I'd like to start by saying that I registered with Edmunds just to leave this review as everyone should know about how bad this place is. I was in the market for a Passat TDI Diesel manual transmission car. Nothing else. I told the salesman that over the phone before heading over there to test drive it and he told me to, "Come on over. We have only 1 in stock, but you can see if you like it." So I get over there and a different salesman takes me to see the car, saying that the one I spoke to over the phone was busy now with another customer. When we walk up to the car to test drive, it is an automatic. I mentioned that I specifically asked to see the manual and was told, rather rudely, that the manual model was a very rare model and that I shouldn't have just assumed that they would have that in stock! I think my jaw must have hit the floor. Even after mentioning to him that the other salesman, over the phone, told me that they did have one in stock and that I could test drive it today, the guy I was with said that I couldn't expect him to be able to keep track of all the hundreds of cars they have on their lot and if I am interested in only 1 of those, than I may not be able to see it today. He then proceeded to "almost" force me to get into an automatic trans Passat for a test drive, assuring me that I would "love this car just as much". I was furious and just started heading back to my car. I told him that if they do get the car I wanted in stock, they are free to give me a call. The salesman called after me if I was going anywhere else to try and find that car and I told him I was. He then asked, "Well why do you want us to call you if you're going to have already bought it from somewhere else?!" O....M.....G. Yes, he really did say that. I was so mad at this point I was actually starting to laugh. I just couldn't fathom how a dealership like this gets ANY business. Do not waste your time. They lied to me over the phone just to get me to come out there (because, obviously, my time isn't important to me) and then thought I would be gullible enough to drop over $23k on a car that I would "love just as much" as the one I wanted. Just pathetic.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Excellent Dealership, ready to make a deal!

byjean64on 07/09/2014

This was the 6th car I bought, I've been to Chantilly Lexus, Alexandria B, Springfield VW, and Falls Church Kia. This was by far the best experience I've ever had buying a car. I needed a car, but credit is bad, and I'm a woman on top of everything else ... just went in dreading the whole thing. But ... wow! Bill B was my sales guy - VERY nice and normal and easy ... he just cut out all the BS. They took my bad credit, the fact that it would be my 3rd VW, looked at the little bit of money I had to put down, and actually made it happen!!!! I walked out a few hours later with a brand new Jetta, fully hooked up!!! I can't believe it! I was really looking for something to hate when I walked in, but not once did I feel like they were playing games or trying to take advantage of me. It was simple and straightforward ... and kind of enjoyable! :O Just a down to earth, nice bunch of guys ready to cut a deal. Manager and money man introduced themselves to me by name (John &Tony), just nice guys, again. I'm in sales and I really appreciate it - they provided excellent customer service, which makes me want to refer people there. I won't really go into the quality of VW - compared to Hyundai, Toyota, etc., it is so much sturdier or, as I call it, "heavier". They are perfect in all weather, so safe (I have 2 kids), cute, all of it. If you're looking for a great car for an awesome price with an excellent buying experience, GO TO FAIRFAX VW!!! Bill B is the man!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Extremely disappointing

byLisasternon 05/29/2014

My experience as a VW owner has been terrible. With only 42K miles, my 2011 Jetta needs $1,800 of service and the dealership has refused to help defray the costs of the repair. I have tried endlessly to contact anyone from VW of America but cannot seem to get a return phone call or person to contact. There should not be major computer failures in any well built car that is less than 3 years old. If it was unusual, VW and/or the dealership should be willing to stand behind their product. My Jetta has had problems since I purchased it and I would never buy a VW again.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

The Salesman Was Great !!!!

bysherry124on 04/11/2012

I purchased a used Beetle from Jesse Colunga. He could not of been nicer. A great person to work with. In today's time it is hard to find someone who does everything he is says he will do. I certainly can recommend Jesse Colunga to purchase a car from. On the other hand, the person who did my finance was absolutely terrible. I wish I knew his name. He couldn't even get my name right on the papers that I signed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Worst experience ever

byvidueon 06/01/2011

Was told they had a car in stock at a certain price, so I left work a little early. When I arrived they not only did not have the car, but also offered me an lower trim level at a high price then what was quoted to me over the phone. Just a waste of my time, do yourself a favor and don't shop here.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Pretty Average

byedmundsfan5on 12/30/2010

I bought a new passat after a lot of haggling. Some of the sales staff aren't very experienced, and they are very resistant to negotiating on price. It wasn't a very pleasant experience, but I never enjoy buying cars. The sales staff was pretty average in terms of showing that they valued my time, and at times the showroom staff acted unprofessionally. The bar is set low from my experiences at other VW dealers in my area, and this one didn't stand out in any big way. If you know exactly what you are looking for, check them out. If you need some assistance selecting a VW, I definitely would shop around.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Horrible..

bynittanyguy09on 12/02/2009

I was brought into this dealership (had to leave work early) at the end of the month with the promise to get a specific color car at a defined price by one of the salesman. Upon entering the dealership, I was told that the color I was promised does not exist and that silver was the only car at this price. After being informed that there were no cars with the color I desired, I left the dealership outraged. The next day, after searching online for the car, i found one, ON HIS LOT, IN MY COLOR. When I called back asking about it, he said it had been sitting there, and the price had significantly jumped up. When i voiced my concern, the sales manager raised his voice and treated me like a 5 year old boy..asking if I wanted him to fire his sales person. This place is a horrible place to buy a car, and I plan on making that known to as many people as possible, DO NOT BUY A CAR HERE.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Most [violative content deleted] people on earth

bycole10on 09/01/2009

I had the worst experience of my life at this dealership. Although the salesman was nice, the manager tried to pull a switch at the last minute and not tell me. He was [violative content deleted]. I would not return to this dealership if my life depended on it. This was the Volkswagen dealership, not the Volvo dealership. Do not deal with them, especially Nashir.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

2 Comments

sales Rating

volvo

by3boys1on 05/16/2009

We purchased a volvo suv today at Fairfax Volvo, and would recommend this dealership to anyone! They know the most extreme details about every volvo, and their dealership is beautiful. They were able to come close to our budget without a huge haggle. The salesman was more than helpful, and honest. We're excited to us their auto services when needed. The entire team couldn't have been more helpful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Fairfax VW

bybridalgoodson 04/26/2009

I first contacted Rosenthal Fairfax VW through email when I started my search for my new Eos. They got back to me right away and answered most of my questions over email and a phone call before I even went in to see the car. I was able to make an appointment with the same person I had been talking to online. I expected to be handed off to one of the sales people on the floor but that wasn't the case. He was very patient and answered all of my questions. I was also not subjected to the sales pressure that you normally find when buying a car. Sure, he pushed me to get the Eos but he was not abrasive or "high pressure". I like to take my time and be sure of my purchases and I can safely say that I never felt rushed. I bought the car for a very good price, and I will defiantly go back when it comes time for my next VW.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Very nice experience

byloki1098on 04/20/2009

My wife and I purchased a new Jetta TDI Sportwagen this weekend and it was one of the best car buying experiences I've had. I've become very defensive with car dealers over the years as I've had mostly bad experiences with pushy, deceitful sales teams and finance managers. My VW salesman (Sam) was very professional and genuinely concerned that our needs were met. I got a fair price on the car and the negotiating process was not stressful or 'pushy'. I did my homework on the internet for weeks and had all the details on invoice prices, model availability, and even the location of cars meeting my criteria. Sam and the sales manager were truthful and honest in every way. Everything they said I could confirm from my research and knew it was true. I recommend this dealership because of the friendly environment and the staff's straightforward, honest business practices.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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