Brown's Fairfax Mazda

Today 09:00 AM - 08:00 PM
Closed Now
Sunday
12:00 PM - 06:00 PM
Monday
09:00 AM - 08:00 PM
Tuesday
09:00 AM - 08:00 PM
Wednesday
09:00 AM - 08:00 PM
Thursday
09:00 AM - 08:00 PM
Friday
09:00 AM - 08:00 PM
Saturday
09:00 AM - 08:00 PM

Customer Reviews of Brown's Fairfax Mazda

5.0
Overall Rating
(139)
Recommend: Yes (137) No (2)
Write a review: Sales | Service
sales Rating

Very good buying experience

byrichardzhaion 10/15/2018

I am new to Mazda car but after did research and found Mazda actually has very good rating and review. I ended up bought Mazda 3 from Brown's Fairfax, which is amazing shopping experience. Sales Mat Moore and his manager Gino are very honest person and professional. They gave you the best suggestions based on your needs. Highly recommend this dealer!! Richard by 10/15/2018

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

201 Reviews
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sales Rating

Very good buying experience

byrichardzhaion 10/15/2018

I am new to Mazda car but after did research and found Mazda actually has very good rating and review. I ended up bought Mazda 3 from Brown's Fairfax, which is amazing shopping experience. Sales Mat Moore and his manager Gino are very honest person and professional. They gave you the best suggestions based on your needs. Highly recommend this dealer!! Richard by 10/15/2018

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Dealership!

byEllenon 10/13/2018

My service manager is always courteous and on top of things.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience buying my car at Brown's Mazda

byReneon 10/12/2018

There was no pressure of any kind. Very professional and still very down to earth and personable.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Mazda Life

byMsWeaveron 10/12/2018

I have been going to Browns Mazda for years and as long as I own a Mazda I will continue to go here. The staff is always professional and friendly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Good

byNeilon 10/12/2018

did a good job and found thing that were bad that I did not know were bad.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

The best service anywhere!!

byDonnaon 10/12/2018

loved the attention and service by Chris

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Cx-9

byAlexon 10/12/2018

It was efficient.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Completely Resolved Issues

byFranceson 10/12/2018

We were told all the work that would need to be done and what some of the things that might delay resolving them. Repairs were fully completed -- something that hasn't always happened when we've taken the car to another shop.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Rouitne Service

byJaneon 10/08/2018

Very easy to schedule appointment. I was greeted at the door and checked in immediately. My car was spotless when I got it back

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Highly recommended

byAnaon 10/06/2018

Welcoming staff, quick and easy service, and overall the best experience I have had at a dealership. First service with new Mazda (purchased from another dealer) and I will be making this location my primary one for service. Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Best dealer and staff in town

byTareqon 10/06/2018

Best experience since ever I’ve been a customer since 2011 and service is the best 5 stars everyday.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Feedback based on oil change

byEricon 09/28/2018

Customer service was great. Y'all are nice people.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Customer Service

byAshleyon 09/27/2018

Great customer Service interaction.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

First Experience At Brown's Fairfax Mazda

byKelseyon 09/25/2018

I appreciated that I was given updates as I was having service completed on my car. The staff was very pleasant and polite. The service on my car was completed within a reasonable amount of time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Amazon service representatives - great service

byChristianon 09/21/2018

The service rep was super professional an helpful

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Good job

byDavidon 09/21/2018

Service adviser listened to what was needed, made appropriate suggestions, kept me informed about the work done, and performed the work agreed to. He was friendly and informative.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Tire repair

byRoberton 09/14/2018

Came in without an appt, (an emergency with tire) and was able to have it looked at and fixed right away.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

A great car-buying experience

byChristopheron 09/14/2018

Everyone was extremely helpful, friendly & professional. Everything was handled quickly & efficiently. This was probably one of the best/easiest car-buying experiences that I've ever had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Terrific experience

byDaveon 09/14/2018

Straight forward and to the point. I felt like I got a fair deal. In all honesty, the best car buying experience I have ever had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Great Place

byPeteron 09/08/2018

I had engine trouble that prevented me from making an appointment with Richard, which is what I always do. I drove straight in, and Richard was able to juggle stuff in such a way that my car was seen that day.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Ellen Powers

byEllenon 09/07/2018

Service reps are always helpful and polite and I have a good experience when I am having my car serviced

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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