Undisputed Auto Sales & Repair

Today closed
Open Now
Sunday
closed
Monday
closed
Tuesday
closed
Wednesday
closed
Thursday
closed
Friday
closed
Saturday
closed
Open Now

Customer Reviews of Undisputed Auto Sales & Repair

3.0
Overall Rating
(2)
Recommend: Yes (1) No (1)
Write a review: Sales | Service
sales Rating

What A Great Place

by Steffers on 12/02/2016

I want to start my review by saying that Undisputed Auto has absolutely exceeded my expectations In terms of quality, price, and customer service in the 5 years that I have been affiliated with them. I felt compelled to write this review after reading such negative comments below. I wanted to share the positive experiences I've had and excellent relationship that I still have to this day. I am in the process of buying my 4th car from Undisputed and can say without doubt, as long as I live in this area this is my go-to shop for auto sales and mechanical service. I first was introduced to Undisputed several years ago when I was fresh out of high school and in search of an older car (obviously with higher mileage) that would fit within my budget (I managed to save a few thousand over a span of a few years prior). I did my due diligence and researched cars that were reliable and dependable which brought me to Undisputed where they had my future car for sale - a 2001 Lexus GS300 with 160,000 miles. Keep in mind that I was fresh out of high school and quite frankly, knew absolutely nothing about cars. I simply did my research and came to the conclusion that this particular make and model was the most ideal option for me. As mentioned in the previous comment, the buying experience then was as easy, hassle free, and informative as it is now (I have since bought 2 other vehicles from them - AGAIN, by first doing my research on potential vehicles before pulling the trigger and purchasing them). My Lexus now has 225,000 miles and running like a champ because Undisputed is not only a dealership but also a mechanic shop (talk about a one-stop shop!) whom I can thank for maintaining all my vehicles, not only my personal ones but also the fleet vehicles for my business. I, obviously, had some mechanical repairs that were needed on all my cars, some even within a few months of purchase, but keep in mind - this is a USED car dealership. Undisputed is not liable for what was done to these vehicles and how they were maintained by their respective previous owners. They ensure that each and every customer understand the AS-IS clause in the given bill of sale and yes, they do offer their warranty as an added security blanket. It is not just legal jargon. If I can say anything about this company, I would say that in the 5 years I have been affiliated with them, they have always taken good care of me and went the extra distance to explain things to me in detail, always ensuring what I am getting (and the potential risks that come along with certain makes and modes). Their level of and strive for customer satisfaction has only improved over our relationship and I can certainly thank the management for that. They have CONSISTENTLY exceeded my expectations which is hard to say for any business or service provider now a days. I know where I'll be over the next few weeks - test driving my next potential vehicle from an UNDISPUTEDLY excellent dealership.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

2 Reviews
Sort by:
sales Rating

What A Great Place

by Steffers on 12/02/2016

I want to start my review by saying that Undisputed Auto has absolutely exceeded my expectations In terms of quality, price, and customer service in the 5 years that I have been affiliated with them. I felt compelled to write this review after reading such negative comments below. I wanted to share the positive experiences I've had and excellent relationship that I still have to this day. I am in the process of buying my 4th car from Undisputed and can say without doubt, as long as I live in this area this is my go-to shop for auto sales and mechanical service. I first was introduced to Undisputed several years ago when I was fresh out of high school and in search of an older car (obviously with higher mileage) that would fit within my budget (I managed to save a few thousand over a span of a few years prior). I did my due diligence and researched cars that were reliable and dependable which brought me to Undisputed where they had my future car for sale - a 2001 Lexus GS300 with 160,000 miles. Keep in mind that I was fresh out of high school and quite frankly, knew absolutely nothing about cars. I simply did my research and came to the conclusion that this particular make and model was the most ideal option for me. As mentioned in the previous comment, the buying experience then was as easy, hassle free, and informative as it is now (I have since bought 2 other vehicles from them - AGAIN, by first doing my research on potential vehicles before pulling the trigger and purchasing them). My Lexus now has 225,000 miles and running like a champ because Undisputed is not only a dealership but also a mechanic shop (talk about a one-stop shop!) whom I can thank for maintaining all my vehicles, not only my personal ones but also the fleet vehicles for my business. I, obviously, had some mechanical repairs that were needed on all my cars, some even within a few months of purchase, but keep in mind - this is a USED car dealership. Undisputed is not liable for what was done to these vehicles and how they were maintained by their respective previous owners. They ensure that each and every customer understand the AS-IS clause in the given bill of sale and yes, they do offer their warranty as an added security blanket. It is not just legal jargon. If I can say anything about this company, I would say that in the 5 years I have been affiliated with them, they have always taken good care of me and went the extra distance to explain things to me in detail, always ensuring what I am getting (and the potential risks that come along with certain makes and modes). Their level of and strive for customer satisfaction has only improved over our relationship and I can certainly thank the management for that. They have CONSISTENTLY exceeded my expectations which is hard to say for any business or service provider now a days. I know where I'll be over the next few weeks - test driving my next potential vehicle from an UNDISPUTEDLY excellent dealership.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

BUYER BEWARE - DO NOT PURCHASE FROM THIS DEALER

by Needanewengine on 12/01/2016

If you want an UNDISPUTEDLY honest review, read this...DO NOT purchase a vehicle from this dealer. As other reviewers have noted, the actual car buying experience was quite pleasant and easy to navigate, so I'll give them that. This review is based on what happened AFTER I purchased the vehicle (2004 Cadillac CTS - 84K miles). Of course they assured me multiple times that their vehicles were "mechanically sound" and serviced by their top-notch ASE certified mechanics. Let me note that I do recognize the inherent "repair" risk (within reason) in purchasing an older model vehicle that has had some miles put on it. Any dealer that puts a such a strong emphasis on their 3rd party warranty service (which they did initially prior to purchase and even had the gall to bring up when i called 2 days ago about needing a new engine). It didn't make financial sense at the time to add the warranty for another $2,500 given the vehicles age/price but (I sure wish I had now!!). I've put 6,000 miles on the vehicle since purchase....READ THAT AGAIN.... ONLY 6,000 miles. So now for the issues: 3-weeks after purchase (check engine light) - Thermostat Failure Undisputed Response - Repair Quote: $700 ASE Mechanic - Fixed P&L $400 2-months after purchase - Head lights smoky - Needed restoration for visibility P&L = $100 3-months after purchase - Tail lights out P&L - $100 6-months after purchase (check engine light) - Transmission Fluid Leak Unidsputed Response: Did not contact ASE Mechanic - Fixed P&L $300 9-months after purchase - Front Lower Control Arm & Sway Bar Link in need of repair (car suspension is grinding) Undisputed Response: Did not contact ASE mechanic - Car is driveable but would recommend replacing soon -Quote - P&L $1,800 11-months after purchase - Broken Flywheel (in addition to the MAJOR issue below) 2 different ASE Mechanics - Quote: P&L $600 11-months after purchase - Multiple cylinder misfires - car is undriveable 2 different ASE Mechanics - Same Recommendation - REPLACE/RE-BUILD MOTOR!!!! Undisputed Response: Well there are multiple reason cylinders can lose compression (blah blah blah) we can take a look if you want, but basically... sorry bro (exact words).... Again mentioning the warranty or contacting my lender to see if there were warranties I could purchase through them (now mind you - you can't buy a warranty for an issue that has already occurred), stating that they could not authorize any funds be put towards repair cost since it's been almost a year since purchase (of course overlooking the fact that it's been driven only 6,000 miles). Also kept bringing up the "as is" legal ease written in to the purchase paperwork. They are in the business to make money, I get it, but if their "customer service" approach on the pile of junk they sold me is grounded in WARRANTIES & LEGAL EASE..(my experience) I personally think that should tell you just about all you need to know. I would advise YOU to STEER CLEAR (both figuratively and literally) of Undisputed Auto.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

about our dealership
Google Map