Ted Britt Ford delivers a great value, easy to buy from, knowledgeable about their products, and I'd recommend them highly!
Ted Britt Ford delivers a great value, easy to buy from, knowledgeable about their products, and I'd recommend them highly!
Keep coming back to Ted Britt Ford
My family has bought 4 cars from this dealership over the last 15 years because of the great experiences we have had here. Every single person that you encounter in the dealership is friendly, knowledgable, and ready to help with anything you need. This is not the case in many dealerships, as we found out during my car search. For example, at the other dealership we visited our sales person was unable to answer any basic questions about the car, and we stood around and waited for long periods of time and were completely ignored by other staff members. During our most recent purchase we worked with William Carson and Larry Burkes Jr. in sales, Mary Burroughs in Human Resources, and a Hokie (like myself) in Finance whose name I can't remember! I changed my mind over 20 times about the type of car that I wanted to look at/test drive and Will was accommodating and cheerful through the entire 2 day process. Larry was positive, friendly, and extremely helpful in figuring out a pricing package that I felt comfortable with as a recent grad and genuinely cared about making sure that I was happy with my new car. Mary was full of energy and humor right when we needed it, as we had begun to tire from all of the paperwork and decision making! Our experience in finance was great as well; I never felt pressured to buy add-ons and increase my pricing package. Overall a great car buying experience!
Service Department Came Through
I initially had a frustrating experience trying to get the Ford TSB completed on my Focus transmission. Andre called me offering me a convenient option to get my transmission repaired in one day without impacting my work day at all. In the end, Ted Britt was able to get the work scheduled in a manner that was sensitive my work schedule.
DEALER TREATS VETERANS LIKE TRASH
THIS DEALER TREATS VETERANS LIKE TRASH I had my ford F150 in for service in DEC 2012 this dealer scratched my wheels!! The service director Rob T. called me a liar!!! When I spoke to the owner G3 He made it right so I decided to give them a second chance this past month but because I was called a LIAR before I decided to protect myself by taking pictures of my vehicle including my odometer mileage! The mileage in my picture matched the service writers mileage that he observed and logged in their system!!!! My vehicle was in to have the front rotors changed and my seat frames replaced in my opinion and in the opinion of many service writers and managers 10 miles is a reasonable amount of miles to put on a customer vehicle when test driving before and after the work is done. My truck was driven 84 miles!!!!! WHY???? I dont know!! I brought it to their attention and showed them my pictures and they acknowledged that 84 miles were put on my vehicle but they have no idea how??? They say their security cameras never saw my truck leave! and then they tried to blame after hours cleaning services saying they are Spanish and you never can tell what they would do(Rob T. Said that)! Fact is they have no answers as to why my vehicle was driven excessively, how it was driven for those 94 miles, or even an apology!!! They just say we know there are 84 miles unaccounted for but we have no answer for you!!!!!! BEWARE!!!! NEVER TAKE YOUR VEHICLE THERE FOR SERVICE THEY WILL JOYRIDE IT AND THEN PLAY DUMB!! THEY BETRAYED MY TRUST AND DONT EVEN CARE!! NOT TO MENTION I AM AN HONORABLY DISCHARGED U.S MARINE VETERAN AND MY TRUCK HAS MY VFW TAGS AND THEY STILL DID THIS TO ME!! AND THE OWNERS BROTHER IS IN THE NAVY WOW!!!
Excellent Buying Experience
Recently purchased a new Ford from Ted Britt. Did my research and knew the various target and paid prices for the vehicle from TMV, True Car, Edmund's forums, the value of my trade vehicle, and the best financing rates available from banks and credit unions. Ted Britt provided a quick quote to my internet inquiry with a price that was below the target price identified by True Car and far below the Edmund's TMV. Did most of the negotation via the internet and ultimately spent about thirty minutes negotiating the final details at the dealership. Ultimately got a price much lower than TMV, more than the Edmund's value for my trade, and an interest rate better than I expected. Sure they pitched the usual list of products such as extended service contract, paint protection, GAP. Unexpectedly they clearly stated none of the products were required. They did not pitch these products mulitple times. They also reduced the negotiated price to compensate for the documentation fee when I questioned that dreaded fee. I am not sure about the negative reviews of this dealership, our experience was exceptional.
Dishonest [non-permissible content removed]
Keep your guard up if you are crazy enough to do business with this place. Between Chris F. and Lisa I was told too many lies to count. Its all about getting you inside and wearing you down, let alone the time it took to get the price I was originaly told by Chris which never happend. I wasted 4 hours getting the run around and finally left. Went to another Ford Dealer, got a better deal in about 2 hours
The salesman was a nice guy, but every other member of the staff made me regret buying a car there. The finance department manager refused to let me buy the car without filling out a credit application, saying that she has a responsibility to make sure that I can afford to buy the car, even though I didn't want or need financing. Really??? Creepy. The guy who wrote up the title got the names wrong, but he wanted me to come back the next day instead of fixing it at the time, saying that it was too late to redo the paperwork that day. I went back the next day, but the original paperwork went to the DMV, so my title was wrong. They also couldn't find the second key, so they promised to have another one made. After a few months and a couple of visits to the parts/service department, still no second key.
If you like incompetence and hate customer service go to Ted Britt Ford!
My ordeal started with an utterly ridiculous and harassing email. - He threatened to come take the car I'd just purchased for a Title I had never been asked for in the first place. All this roughly 30 days after purchase of the truck. I never felt so insulted in my life! This caught me completely off guard, because the first time of me hearing of this was in the email I have pasted below. He attempted to display sarcastic customer service, however his tone, information received from the employee, and manner of going about it was the opposite of customer service is. Here is the email I received April 25th: "The dealership has been trying to reach you about your auto loan since 3/22. We still need your part of the title, as well as another signature on the contract. If I cant get this resolved this week I will send a tow truck for the vehicle. I appreciate your attention to this matter and I look forward to resolving it quickly." The issue with this is, 1) I was never asked for the title or informed I even had a portion of the title that they needed. 2) I went to the dealership alone to purchase the vehicle, my wife cosigned, so I brought her in the following Saturday, which was less than two days later. You would think they would have had us sign all required documents. Apparently not...I get a call from someone in the finance dept. saying they still needed our signature on more documents. I asked was this in addition to the documents we drove back out there to sign and was told yes. I never got a clear answer as to why we kept signing documents either. My wife was out of town on business so I told her the documents wouldn't be signed for about a week. She mailed them to me, we signed them and mailed them back. This is why I was so upset and shocked about the email above that was received AFTER we signed the 3rd set of documents! At this point I was extremely irritated. How do you have the audacity as an owner of the dealership to threaten to repo a $42k truck that I have purchased for a matter that I was not even aware of. The finance lady did call but only informed me about documents they needed signed...AGAIN...nothing about a title! 3) The dealership attempting to contact me since 3/22 is an outright lie and can be proved by my phone records on home and cell phones. In addition, I didn't know who finance my car until around April 27. I asked them why it took 30 days. They said they just got my file...over 30 days later??? By the way, I traded in very nice BMW sedan for a Ford Truck and I guess you get what you pay for as far as customer service...Oh and as of today, they still haven't paid off my BMW, mind you I purchased this truck 3/22...today is May 5.
Love Ted Britt Ford Chantilly
I shopped around at almost every single Ford dealership in the Northern Virginia area before going to Ted Britt Ford in Chantilly. My salesman, Randy Swan, is the most patient, understanding and efficient salesman I've ever encountered. He helped me get the deal I needed in order to get the car I wanted. In fact, I traded vehicles 3 times until I got the car I wanted because I kept changing my mind. I've never had any dealership be so understanding and helpful and willing to assist me in getting what I wanted at the price I could afford. Everyone at this garage is friendly - the dealership is clean and efficient. I highly recommend Ted Britt Ford to anyone looking for a new or used car. Also, I should mention that the Sales Manager, Lisa, is amazing and has been there for me from the beginning and even after I purchased my fabulous Red SEL Focus!
Three reasons not to purchase a car from Ted Britt Ford. First reason, they are a typical car dealership that will use every tactic in the salesman's handbook to sell a car that the buyer cannot afford. I made the mistake by informing the Ted Britt salesman that I needed to lower my payments due to a divorce that I am going through. BAD MISTAKE. The entire sales staff took full advantage of that piece of information. Second, The General Sales Manager, Lisa Walker, is unprofessional. For instance, when I called her bluff concerning the $2000.00 down payment, she became irate and sent in another sales manager in to defuse the situation. Lastly, the sales staff was not completely honest with me concerning numbers. (Imagine that). This dealership is only concerned with moving vehicles out the door, even if the customer is not happy. Additionally, there is no such thing as the ability of returning a vehicle to the dealership in 72 hours if you are dissatisfied. IF THE DEAL DOES NOT FEEL RIGHT, INSIST THEY GIVE YOU YOUR KEYS BACK IMEDIATELY AND WALK AWAY. Trust me, I will have to live with buyers remorse for the next couple of years.
Quick Easy - Great Deal
Online internet sale with an out of the door price Everything went smooth in and out in just under 2 hours!!
If I could give this review 0 stars I would. Let me start off by saying that my first impression of the dealership was positive. Both my wife and I were treated promptly and with terrific customer service. That was until we signed on the dotted line. We traded in one of our vehicles for a used truck, and at the time were very happy with the terms. The salesman told us the vehicle had a warranty and that all cars go through a thorough 160 point inspection and that if we had any issues to call the manager David Imani directly. Well, let me just say that it took 6 attempts to reach Mr. Imani when we first discovered the issues with our vehicle. Issue 1. All of tires had Tire Rot Issue 2. Brake lights were out. Issue 3. Right rear indicator light was out. Now after calling for over a 2 weeks, I was forced to make a special trip to the dealership after a 2nd state inspector said the tires were not safe on the road. They both said it passes state inspection (barely) but if we were to hit a pot hole or curb, the chances of a blowout were high. Armed with this information, I immediately left work and took the truck back to the dealership. The first person I ran into at the dealership was the manager David Imani. When I asked him why no one was returning my calls, he acted shocked and said you havnt received a call from service yet Mmm no sir I said, its been over 2 weeks and your last message to me was that you would take care of my issues. David immediately pushed me on to the service lady by the name of Susan. SUSAN is the rudest person I have ever encountered in customer service. She actually put words in my moth while explaining to the techs why we were trying to bring the truck back. She even had the nerve to use Gods name in vein when I told her not to put words in my mouth. Long story short, I was told that the warranty did not cover tire rot and that I had waited too long to bring the problem to their attention. I explained that I had left numerous messages, and they stated that I must have contacted the wrong dealership. I immediately pulled out my phone and scrolled through my phone history. I showed them the 5 available calls on my history. The lady had the nerve again to say, you probably called the Fairfax office. So, I called the number in front of her and stood there watching the phone ring until a tech answered. If you purchase a used car here, please do yourself a favor and get it checked out, we are in the hole by $900 for new tires, alignment and the repair to the brake light and indicator light. Ted Britts team was extremely unprofessional when dealing with my legitimate issues, and for them to totally ignore me during the attempts to get my problems resolved is pathetic. BUYER BEWARE!!!
Please Read This!!!
I bought my second used car from this place last Saturday. Walked in to the dealership; found the car I liked and negotiated the car to my satisfaction; I thought. The salesperson and I came to an agreement, and shook hands on an out-the-door price. I talked to the sales manager and shook his hand on an out-the-door price. When I paying for the car, the total was more than we had agreed on. The price now included taxes and tags. I told the finance guy that I agreed to an out-the-door price with both the sales person and the sales manger. I spoke to the sales manager again who then informed me the out-the-door price did not include the taxes and tags - GOTCHA!!! Whatever you do - MAKE SURE EVERYTHING IS IN WRITING!!! The more they shake your hand, the greasier it gets. DO NOT TRUST THEM!!!!!
Unhappy customer across the board
I strongly suggest taking your vehicle elsewhere. This was my first and last time using this dealership to service my truck. I brought in my '08 F150 for an 8:30am appointment on a Saturday to see why the check engine light had come on. I also asked them to rotate and balance the tires while they were at it. After 6 hours of what must have been strenuous labor, they called me at 2:30pm to say that my truck would be ready in 15 minutes. They neglected to say that they would be closing another 15 minutes after that. Subsequently, my truck would be held hostage until business hours on Monday. But it's ok, my work can wait. As for the work on the truck, they were able to rotate my tires correctly...a task that my 7 year old nephew could easily perform. HIGH FIVE Ted Britt Ford! However, they informed me that they were unable to balance my tires. ...Unable to balance tires? Or didn't want to because it was closing time and there was a big college football game to catch??? I can't be sure. No big deal, the main reason I brought in the truck was that it was quite alarming for me to have a check engine light come on in such a new vehicle. To alleviate my concern, they simply reset the light (not bothering to diagnose or repair the problem causing the illumination). They comforted me with the fact that the unthinkable expertise that went into performing this miracle on my truck would be covered under warranty. PHEW! When they handed me the bill (knowing that the depression of the reset button was going to be billed to Ford) I expected to see something in the $20-30 range for a tire balance and rotation...minus, of course, the tire balance that was asking entirely too much. My bill was $99. You may be asking yourself, "why so much for a tire rotation?" Well, they took it upon themselves to change the oil and replace the oil filter even though I hadn't asked them to do so (about a $65 procedure according to their gorilla math). When I explained to them that I hadn't asked for an oil change, they said to me, (in their best 3rd grader nanny nanny boo boo voice) "oh yes you did." In between spouts of, "I know you are, but what am I," when I tried to explain that my truck didn't need an oil change they asked me, "well then why did you ask for one?" Backed into a corner with this intense line of interrogation, I scoured my brain for a resource capable of aiding me in my escape. I was overcome with a swarm of tactics I could employ, but one far outweighed the others. "I'll use LOGIC," I said to myself. I quickly ran out to my truck to grab a receipt from Jiffy Lube for an oil change performed on my truck just a month and 1700 miles prior. "You see, I've still got a good 3300 miles until my next oil change," I triumphantly exclaimed to the (now) army of supervisors that had come out to help the supervisor before them that wasn't able to coerce me into submission. Clearly their need to pull a profit far outweighed my need to make sense. Honesty, integrity, accountabliity? Unnecessary when there's $65 at stake. I hope my $65 takes your service station STRAIGHT to the top, Ted Britt Ford!