Drice away for chantilly dealership
this place as gone down hill of the last two years. Poor service advisor and sales people that ask you if you have an appointment when you have a couple of questions. I've been taking my g37 here since the day I bought, now those days are over
Disappointed Loyal Customer
My journey began with Infiniti of Chantilly over 5 years ago. In 2015, I began working with Sheehy of Chantilly but I still had my Sales Associate, James Timber, that I had been working with so I felt comfortable. I reside in the District of Columbia and drive over an hour to come to Chantilly because James always provided me with exceptional service. There are closer Infiniti dealerships but I made the effort to support James. I am currently leasing a Q50 and last month I received a call from Chuck V. to come in and find out what was available so that I could make a choice to opt out of my vehicle early. The day I came in he was available so his associate Isaih provided assistance. He asked what I wanted to pay and I was provided a quote and provided written documentation. I had an appointment scheduled for the following Saturday, however; I was unable to attend due to a death in the family. So now we come to the following weekend. I receive a text about submitting my credit app via online. I do as I am instructed and continue to communicate via text. I felt offended that that I hadnt received a telephone call but did not allow it to bother me. Again, I was accustomed to James, whom made my experience with Infiniti exceptional. Since I didnt receive a follow up call after the application submission, I followed up via email. After my email I received a call from Chuck confirming my 4:00pm appointment. I was baffled at the time since I had not communicated with either Isaih or Chuck to establish a time. I agreed to 4:00pm. Upon my arrival, the sales area was in chaos. Chairs were throughout and I independently walked myself throughout the area until a woman asked if I needed help. I advised her whom I was there to meet with it and she told me they were both out on the lot and someone would be with me. I waited for approximately thirty-minutes before being asked if I could be helped by several other representatives. While waiting, I observed a Indian family walk in similar to myself and look around, they became so annoyed they just walked back out. The irony in it all is that there were several employees inside the employee only foyer area. I am just concerned as to why no one came out to greet them. A caucasian family walks in and ironically they are greeted by Chuck. I proceed to introduce myself and inform him that Im here for our appointment. He informed me he would be right with me but he sat behind the desk of an colleague as he conducted business with the family for their sale. I tried to ignore the conversation but it was hard to ignore as there is no privacy. Finally, now 45-minutes into waiting the Sales Manager comes out to explain that the quote I received was not accurate and I would have to pay a larger monthly payment. I declined and shared my disapproval in #1 waiting for almost an hour, #2 lack of communication from two sales rep #3 wasting my time. I drove him furious at the way I had been treated. Had I purchased a another vehicle it would have been my 4th Infiniti. I will not purchase another vehicle from Sheehy Infiniti but I will ensure that customers are not treated unfairly. Not once was I offered another vehicle option since clearly I am a person who favors Infiniti. The positive side of all of this is that I am now seeking other vehicles. There is no need in considering myself a VIP customer as the tag on my key chain states because I am clearly not a customer they desire to keep.
Arif. z ----thank you
I purchased used Infinti Q50s a while ago.I had a bad experience about my car. But after I contacted with General manager Aaron Spicer and George Khalil, They resolved my problem just a second and made me so happy. They were so nice and helped me a lot! Also Service man Roberto was professional as well. He took care of my car so quick! Thank you!
never again infiniti
I purchased infiniti q50s around 7 months ago. Since that time I went to service 17 times. It was a big mistake I bought a infiniti!!! They sold me this car with clean Carfax and Infiniti Certified. Infiniti certified means nothing because I got too many problems with engine,transmission,electric and mechanic system in 7 months. Last time I stopped by NTB for wheel alignments they told me that my car got accident(unreported) before, and they proof it because rear right side of wheel cant alligned very well. Dont believe clean carfax...... I went to this dealer because I couldnt trust craiglist sellers or Junk dealers they have also clean carfax!!. The car is under warranty but I went to too many times which means I spend too much my time to figure out this. Today I visited them for another mechanical problem and talked with service manager. I asked him that Can you check my service history how many times did I come here? He checked that and He told me that " We are sorry but all BMW and Mercedes are same....Here is the answer please ask to yourself that where is the quality? before you come in...
Excellent experience with Patrick Hagan
I leased a Qx30 from the Chantilly, VA location. Patrick Hagan was the person helping me. He was an amazing guy with such a nice spirit. He explained a lot of useful details. He also knew the deals for the car very well. The things he explained came in very handy. It was amazing how he didn’t forget anything. He was very patient and tried to give us more information about infiniti while we were waiting for the financial paperworks. This made that boring process go buy very quickly. The overall experience was perfect. I would take the survey for him but I was too late for that, since I hurt my hand and couldn’t type on a computer for a while. So the survey got expired. But my experience was so good that I decided to find a way to make sure he gets recognition for being so great. I am looking forward to purchase more cars From him for my family. Mersedeh
The Sale is more important than a valued customer
Honestly if I could return the 2015 Mercedes CLA 250 to not have to deal with Sheeehyinfiniti of Chantilly, I would be doing just that. I am extremely disappointed at the level of customer service in which I have received from the Finance Department!. I did everything I was supposed to do as a customer! First issue: When I finalized all paper work and was ready to leave the dealership, I was only given ONE key. When asked for the other valet key I was simply told that I would have to go to Mercedes and Pay for another key!. Second Issue: I was contacted by the Finance Director approximately 9 days after purchasing the car that my title, tax, and tags fee was more than what I paid when I purchased the car. $800 more to be exact and in order for them to continue the processing of my tags I would need to pay that immediately. Third Issue: I was then contacted again by the Finance Director inquiring about the balance of the car. I told him that I would be able to pay the remaining monies AT NO ERROR DUE TO MY OWN on May 9, 2017. He then told me that they would NOT be able to extend my temp tags for another 30 days until I paid the remaining money. He then proceeds to ask me if I can put the balance on a credit card AND THEN PAY MYSELF BACK! At no point during my experience with Sheehy have I felt like a valued customer. I guess a sale is more important than a valued consumer these days.
Cannot get assistance on lease
I've had my lease for about 2 years. My rotors seem to be bad before the 1st year but i can't seem to get any help to get this fixed. I am not sure if it's covered under a warranty as it should be. But cannot seem to get an answer or call back
Stephen White's the Man
A few weeks ago my wife and I were visiting VA for a football game. Had car issues and were stuck. Got our Infiniti to Chantilly and Stephen White got us fixed and back on the road the same day. Saved our weekend vacation. Really appreciate what he did.
Professional Service and great salesperson
Recently purchased a new car through Sheehy Infiniti Chantilly. Great experience. My salesperson Paul Blake did an outstanding job. He tracked down the car we wanted. He was a true professional that provide great support through the process. He demonstrated outstanding attention to detail in review the car after our purchase. He made everything smooth including the finance. It was all worked out and we came in and just had to signed. Totally recommend Sheehy and definitely seek out Paul.
Great Service the Moment we walked in
My wife and I have been searching for a larger SUV for our family and got the recommendation to look at the QX80. From the minute we walked in we were greeted by friendly staff and received excellent service throughout working with James and George. We walked away feeling like we were the most important customer to them and am sure we will feel the same every time we go back for follow up appointments. A big thanks to the staff for making sure we got exactly what we needed and for making the process as smooth as possible along the way.
When my Infiniti's need service, I always get my service advisor who treats me like a friend and makes sure my vehicles always come out of the shop completely repaired on the first try. And let's not forget about the free car wash....I totally recommend them without hesitation.