Mercedes-Benz of Chantilly

Today 09:00 AM - 08:00 PM
Closed Now
Sunday
12:00 PM - 05:00 PM
Monday
09:00 AM - 08:00 PM
Tuesday
09:00 AM - 08:00 PM
Wednesday
09:00 AM - 08:00 PM
Thursday
09:00 AM - 08:00 PM
Friday
09:00 AM - 08:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Mercedes-Benz of Chantilly

3.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

Good but could be better

byAshokjainon 08/15/2018

Zubed Chowdhury was a well mannered & courteous sales rep to deal with. Excellent sales person.. Finance Manager was good too. Very soft spoken & polite. However, I have one question that could not be answered that could not be answered by your team members. On my purchase of GLC300 last week I was charged taxes which were neither explained to me nor were explained/deciphered on sales order. When I went back & asked reason for that I was told it is Louden county(LC) tax (0.17%). Unfortunately, I could not get an answer/explanation for 1. Why LC tax was levied on my purchase when to my knowledge dealership location & my purchase is in Chantilly. 2. Even if it is to be charged then why it is not shown clearly/explicitly on sales order? I am sure your team members must be doing what they have been trained/told to do but this ambiguity in customer dealing leaves a bad taste after good experience with sales person. I certainly expect an explanation for it & i am open to update if I am missing anything. If my observation is correct then it should be rectified ASAP & I should be compensated suitably. I hope someone out there reads it & acts/responds.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 Reviews
Sort by:
sales Rating

Good but could be better

byAshokjainon 08/15/2018

Zubed Chowdhury was a well mannered & courteous sales rep to deal with. Excellent sales person.. Finance Manager was good too. Very soft spoken & polite. However, I have one question that could not be answered that could not be answered by your team members. On my purchase of GLC300 last week I was charged taxes which were neither explained to me nor were explained/deciphered on sales order. When I went back & asked reason for that I was told it is Louden county(LC) tax (0.17%). Unfortunately, I could not get an answer/explanation for 1. Why LC tax was levied on my purchase when to my knowledge dealership location & my purchase is in Chantilly. 2. Even if it is to be charged then why it is not shown clearly/explicitly on sales order? I am sure your team members must be doing what they have been trained/told to do but this ambiguity in customer dealing leaves a bad taste after good experience with sales person. I certainly expect an explanation for it & i am open to update if I am missing anything. If my observation is correct then it should be rectified ASAP & I should be compensated suitably. I hope someone out there reads it & acts/responds.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Very professional, classy, no pressure dealership

byjustice4all2on 07/22/2014

I've been to this dealership several times to decide which type of Mercedes I'd like to purchase. This is a big purchase for my husband and I, and we're taking our time with making our decision. Despite the number of times we've visited, salesperson Peggy M has been fantastic. She's very knowledgeable about the features in the cars, and truly seems to enjoy her job and seems to be really impressed with the quality of the cars she sells. She has been more than patient with us and is willing to wait until the customer feels comfortable with the timing of their purchase, rather than chasing you off the lot if you're not quite decided or ready. This treatment for her customers really encourages customer loyalty. The Chantilly showroom is spotless, and the garage looks clean enough to eat off of the floor. Although we haven't made a purchase yet, from our experience so far, I would definitely recommend this dealership and asking for Peggy to assist with your purchasing experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
sales Rating

Highly competitive Dealership and excellent sales personnel

byjmarvaon 03/17/2013

I recently bought a Mercedes-Benz C250 at Chantilly, Va. It was my first experience of making a purchase from this dealership. Nick S., whom I met at the 2013 DC Auto Show, helped me during the negotiation. He is an outstanding sales person. His knowledge of MBenz vehicles and customer service is top notch. Nick is a true professional who gives his honest opinion on the best vehicle to suit your needs. I cannot recommend him more highly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

This is an excellent Dealership. Highly recommended

bynmarshon 10/21/2012

Very friendly, well informed and easy to work with sales personnel. Highly competitive pricing policies. No-pressure sales methods. Beautiful facility with good selection of inventory. Very pleasant overall purchase experience. Couldn't be happier. Highly recommended!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

1st time at Chantilly before giving any other dealership the honor

byshysharkon 02/11/2011

Freddy & Prince helped me. after 34 min of negociation. Prince strongly stated that the price I wanted would NEVER be possible. 2 days later, I visited Alexandia and end up buying a car there with the price I stated to Prince which he confidently said that no dealership would give it to me. now you tell me, what type of trust should I have for Chantilly dealership guys?

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

about our dealership
Google Map