Stay clear of this place
I found then on the internet looking for a Jeep Wrangler. I found one for $24,900 w 15k miles. I offered $22,500 and was told their is no way they can do we have more than that in it. So I settled and chose to pay asking price. Salesman said he would email me the financing forms. I provided them my email and he texted me back saying sorry the car is sold. Ok i say, it happens. 4 days later i am searching still for a jeep and found this jeep on the site but now listed for $22,999. What? I went to their web page and it said if i finance w them i get another $500 off. $22,499? My original offer that they could not do 4 days ago? I emailed them w interest in still buying it. The internet sales Manager replied, yes the jeep is still available. I replied asking if i could get the financing forms and the original saleman replied back, sorry the jeep has been sold. Oh and by the way, they did offer to sale me a $31k jeep instead. Bate and switch is alive and well!!! I would not trust them if i were you!
Worst dealership. Do not fall into this trap
I recently bought a 2010 Toyota Highlander from this dealership and the engine is already down 1 month after I purchased the vehicle. Two weeks after I got the car, the check engine lights came on. Buying from this dealership is the worst mistake Ive ever made in life and now I am paying for it. I wish I could give them a zero star. Do not fall victim to their crap and end up like me. Run, run, and never look back.
I wish I could stop ANYONE walking through these doors to RUN! Never seen a more dishonest dealership in my LIFE! This place has brought NOTHING but a fincial burden into my life. When youre paying that much for a car, you think they would help you out when they knowledge sell you a car with issues that they dont disclose to you. I bought a 2012 Jeep Grand Cherokee, within 8 hours of having the car the check engine light came on. I had to take off work to go back and get it fixed, they never told me what was fixed. The following day I had it inspected where it failed, bc or extreme dry rot to all four tires ( so you guys took tires off of the car & replaced them with old tires, or knowingly didnt replace them). The rear shocks were also leaking, and they also didnt know about that? GIVE ME A BREAK!!! They assured me it would pass inspection with flying colors and also told me the car was in great shape. Being a women, I looked at the car and it appeared to look perfect. Looks are clearly deceiving. I cant believe these people can sleep at night knowing how much they are screwing people over. They clearly have the money and could have better business if they HELPED and RETURNED phone calls. But once you sign the paper you wont hear from them again. If they happened a few years down the road I would expect it, NOT without 24 hours of the car being mine. PLEASE STAY AWAY FROM HERE , I promise this place will be NOTHING but a burden in your life. Ive never been so upset over something & its awful how much money Im having to pay for their lies!
I bought a van this past weekend at Fair Oaks Jeep Dodge dealer. It was a great experience mainly because of my Sales Person. His name was Sully Chilli. I never felt like I was being pressured. Most times when I buy a car from a dealer I leave feeling like I did not get a good deal and I was pretty much forced into a deal. Sully, was so wonderful, I never felt like that at all. If I ever buy another car I will see Sully, he is so knowledgable about all the cars on the lot and very in-tune to what you need and want. I can not say enough nice things about him. You must go see Sully!!!
Don't buy used cars here!
We bought a 2002 Pontiac Grand Prix from here on Sunday September 17, 2017. Paid cash and it still took over 3 hours to complete the deal, but that's not the worst part. On the way home, about 12 miles tops, in the new to us car purchased for my son the ABS and traction control lamps came on accompanied by a service engine soon light. Used car lots can be filled with the infamous used car sales folks so we avoid them. We went to a larger new/used dealer to get our used vehicle, and it seems they reset the codes to make a sale... this is a horrible way to do business. We'll contact them tomorrow, but I doubt they'll make it right given the circumstances. Good luck future customers or should I say victims?
Bonnie, David, Max & Cliff were awesome!
I wasn't quite ready to purchase my JEEP yet, but Bonnie's help and knowledge, loving the test drive, and price they gave me I decided to pulled the trigger. GREAT experience!!
Great sales team
I came here looking to replace my 2002 Chevy Trailblazer with a 4Runner that they had on the lot. The salesperson I dealt with was Frankie Cox. She was professional with a great bubbly personality and made my car buying experience pleasant and enjoyable.
Great customer service
Frankie Cox was excellent in helping me find the perfect car for me. She was professional, knowledgeable and patient with me. I am very pleased.
Awesome Experience, Frankie Cox was great!
Awesome experience, great staff. My sales person, Frankie Cox, was honest, knowledgeable, caring, to the point, and straight forward. I never had a better car buying experience.
I came to this dealership with my mom trying to lease a car. Ended up coming out with a great deal and it was just because of Spencer and his manager David I ended up going home with a Cherokee. If you are considering to get a Jeep I recommend talking to Spencer and have the deal signed by David!! :)
Waste of time
There is clearly a lack of respect for their customers' time. So many employees standing around and people waiting. I understand if a consultant doesn't want to help but they should just tell me upfront and not leave me sitting there without a word. There are so many other dealerships with better service and deals. You have the buyer power - don't waste your time. Additionally, if you are an expat, save your time and use a middleman like ExpatRide. You can basically buy the car upfront but no one wants to help you. Never found it so hard to spend money in my life.
I would give 0 stars if I could
This dealership is the worst I have ever dealt with. They are dishonest and rude. I had just been in an accident which totaled my car and told them my credit history, inability to provide a sizeable down payment, and monthly payment limit. I even asked if this was possible. I was assured multiple times that it was. I smiled and told them I would take LITERALLY ANY CAR that fell into my price range. After days of not being called about applications, I found out that it was next to impossible for them to sell me (again) ANY CAR that fell into my monthly payment range. At this point I feel it's important to mention my monthly payment request was $300 or under. I don't think this is unreasonable at all. Each time I managed to get someone on the phone they'd give me the run around. Telling me something they knew I wanted to hear "oh sure we have a different car we can try for you" then when they said they'd call me "right back" about the finance applications, I'd have to wait a few more days while I racked up a huge rental car bill. When finally I'd had enough of this game (and it dragged on for a week and a half) I requested to speak to a manager. I was transferred to Max. I told him that I felt like a salesman's job is to sell cars and that I asked for ANY CAR that would fit into my budget. He told me I was being unreasonable. I told him that clearly his salesmen couldn't do their jobs. He insisted that they were doing their jobs, making it sound as though it was my fault for having the realistic expectation that they be able to sell me a car. When I told him that I was dissatisfied he insisted that he was working on a Sunday to help me specifically on this issue instead of spending time with his family. I was in shock. This man who I'd barely spoke to was telling me that I was the reason he came into work that day instead of spending time with his family? I apologized to him as I had no idea that his job was an inconvenience to him. He gave me the most vile "thanks for your call" I'd ever heard in the rudest tone I could imagine and hung up on me. Days later I went to carmax and got a car with my bad credit and lack of a down payment. It's $200 a month. And they gave me multiple options to choose from.
I am a police officer out of North Carolina. I took time out of work and drove 5 hours to Virginia, to purchase a 2016 Jeep Grand Cherokee. On the drive back to North Carolina, I noticed that the vehicle was vibrating at 70 MPH. This vehicle currently has 829 miles, I took it to a local delearship reference the aforementioned issue. Well I was advised that the tires had flat spots from where it was sitting at the dealers lot for 6 months. Called Fairoaks back, they basically told me they were not going to replace the tires. Long story short I am going to buy four new tires on a brand new vehicle with 829 miles. Thanks Fairoaks Chrysler Jeep. Oh and I also contacted Chrysler, which met negative results
Just had to honor advertised price
While the sales guy was polite and pleasant, he refused to negotiate, and failed to even meet the online advertised price of the vehicle. He was $4k higher than the advertised online price. When asked he said he couldn't do anything at this time. So, I purchased at another dealer, who's advertised online price was cheaper, on the same vehicle. Same MSRP, same year. Not only did they honor their online price, but they bent over backwards to get me better financing by taking off another $1000 from that price. Shop around, you will find better deals elsewhere.
Great service and car buying experience
I've now bought three cars from this dealership and each time I've felt I've been treated fairly. I am happy with my car buying experience and loved the salesperson each time. Special mention to Frankie; she really went above and beyond to answer all my question and concerns.
Great buying experiance
My wife and I were very pleased with the service I received. My sales associate Marcus and his sales manager Max Bashar are simply outstanding. They made my car buying experience enjoyable and answered all my questions. Staff was very helpful and worked with me with on my terms and availability.
David Black was very helpful
My husband and I had a wonderful experience at Fairoaks Motors in Chantilly. David Black gave us a wonderful deal on our trade in which was a Sienna. We purchased a 2014 Grand Caravan, which we love!! Thank you David Black for making this car shopping experience smooth and easy!!
These guys are worse than used car salesmen! They sold my daughter her first car and someone (they claim it wasn't them) had covered up the major scratches on the roof, hood and trunk surfaces with some type of hazy liquid. I mentioned that it looked like maybe wax was left on and they said they would recondition it while we finalized the purchase and that would take care of it. When we went to leave after the sale I noticed there was still the hazy look to the three surfaces, but since we were in a hurry I decided to wash it on my own (i figured they just didn't do a good job). When I got home and washed it the "haze" that was covering up the scratches came off and it literally looks like someone took a sanding wheel to the surfaces. The scratches are all the way through the clear coat and will lead to rusting. Both myself and a friend, both of us being "car guys", checked it out on the lot before I started negotiating the price, and they were not noticeable (I would have insisted that either they fix it or offer me a much lower price than I ended up paying). Now that it's properly washed the scratches are all you can see! We took it back but the dealer was not willing to work with us in any way and insisted the scratches were there and we bought it knowing that. They were not even willing to pay for half of the $900 body shop estimate to make it right. Stay away from these weasels. They don't care about anything but the sale...
Frankie Cox/ Jeep Renegade
Frankie Cox was extremely helpful and personable when I was buying my Jeep Renegade. She explained all of its features and was very informative and answered every question I had! I send anyone I know looking for a car to her!
Truly an outstanding car buying experience
Purchasing my 2016 Jeep Cherokee Latitude from Fair Oaks CJDR was the BEST car buying experience I've ever had. Bonnie Abbott is the best. Pleasant, professional, courteous and knowledgeable. From first contact to delivery Bonnie was first rate. I couldn't be more pleased with my Cherokee, or with Fair Oaks - and especially Bonnie Abbott...she's a gem!!
I was in need of a good vehicle and this was the place to find it! Everyone was very friendly and attentive. Bonnie was able to get us what we needed and had great customer service. Worth the 4hr trip.