Maserati Of Arlington

Today 09:00 AM - 08:00 PM
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Sunday
closed
Monday
09:00 AM - 08:00 PM
Tuesday
09:00 AM - 08:00 PM
Wednesday
09:00 AM - 08:00 PM
Thursday
09:00 AM - 08:00 PM
Friday
09:00 AM - 08:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Maserati Of Arlington

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

Great service, smooth transaction

byrkquinnon 08/19/2017

I recently purchased a pre-owned vehicle from Maserati of Arlington and was very happy with the transaction. Jayden Silver provided great service while handling the sale. He and the team took time to ensure every last detail were taken care of. The vehicle has been great to drive and I look forward to working with Jayden and Maserati of Arlington again. Ryan

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
4 Reviews
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sales Rating

Great service, smooth transaction

byrkquinnon 08/19/2017

I recently purchased a pre-owned vehicle from Maserati of Arlington and was very happy with the transaction. Jayden Silver provided great service while handling the sale. He and the team took time to ensure every last detail were taken care of. The vehicle has been great to drive and I look forward to working with Jayden and Maserati of Arlington again. Ryan

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Terrible Service, Unethical Practices

byPrasadAnkemon 05/20/2016

In March of this year, I purchased a car from the Maserati of Arlington VA location. The purchase process extended over two visits and was very far from pleasant because of the amount of time it took and the lack of customer service and professionalism. My sales representative, Andrew Gyamera, was professional and able to handle everything under his scope. However, I found it odd that he did not complete the sale of the vehicle by handing me the keys and reviewing the specifications and instruments in the vehicle the day the sale was completed and I was able to pick up the car. Andrew did, however, follow up with a nice email. Our finance manager, Brandon Morton, who, I hear, is no longer with the company, spent a lot of time searching for finance options and ultimately completed the paperwork for me. Throughout of the sale of this vehicle, Rob Arcuri, the manager of the location, could not seem to find the time to introduce himself to me. He did introduce himself on the last day as I was departing. To add insult to injury, another sales person who was not part of the sales process, threatened me by exclaiming how extremely lucky I was that he had not sold the car from under me to another buyer while I was waiting for my paperwork to finalize. However, this has not been the case and to my disdain and frustration, this abysmal experience with Maserati of Arlington VA lingers on because of their inability to complete the registration process as was agreed. Maserati of Arlington VA ensured me that they had their own third party within the company which could complete the out of state registration process. I believed them and signed the purchase agreement which included charges for registration. I provided my attorney’s information to Maserati of Arlington VA in order to obtain the information they needed to complete the registration. My purchase contract included a registration fees in the amount of $263. Over a month later (and several follow up phone calls/status updates with Maserati of Arlington VA), my registration is finally complete, however, I have now learned that Maserati of Arlington VA used my attorney’s time, without my permission, in order to complete the registration. In addition—my lawyer incurred a $268 cost to register the vehicle which I have paid out of pocket immediately. The cost of the registration and the time should be paid through Maserati of Arlington VA since the purchase contract included $263 for registration and my lawyers time was used without my consent. Maserati of Arlington VA refuses to compensate me for the hourly charge. I find this deplorable, especially since I was ensured that Maserati of Arlington VA’s fees covered the third party who could handle the process. I requested the amount charged by my lawyer’s time ($150) to be refunded, but was declined. I have learned that Tina Pho, the person that handles the tags and titling for Maserati of Arlington VA, has requested a refund for the amount I paid in my purchase contract for registration. However, I am unsure to whom the refund was requested or if and when it will be processed. The lack of transparency for the refund is adding a layer of frustration. The $150 for my lawyer’s time is still unaddressed. Prior to my visit with Maserati of Arlington VA, I was warned by several acquaintances to not engage in any business transactions with this dealership because of the known issues with the level of service. Now that I have had this experience as well, I understand and will strongly advocate to anyone to avoid engaging in any business transactions with Maserati of Arlington VA. It has been a week and I do not hear from Maserati of Arlington VA unless I call them and ask for an update.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Horrible Experience

byfrustrated103on 01/13/2016

My husband & I purchased a car from this dealership a MONTH ago and they have not registered the car with the MVA & our temporary tags have expired. Every phone call we make leads to more lies & promises to call back, which NEVER happens! Without being able to put the tags on the car from the trade-in we are paying insurance on a car we don't even own anymore as well. Furthermore the new car did not pass inspection in MD !! Wow! which caused us to have to pay $$ out of our pocket to get it fixed. I will give credit to the salesman, he always started the car for us, and the reason why is he didn't want us to see the service light! He also argued later that we must have done something to the car, which our dealership we took it to said the problem obviously was like that before and couldn't have passed inspection in VA. After many calls to the dealership we were promised a reimbursement check- shocking that we have not received it literally the check is in the mail. Dealership has our money- that is all that they care about. I would never recommend buying car from here, simply put they are liars! Go elsewhere

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Not recommended here!

bymceric2on 10/19/2015

I'm very disapointed their services, after purchased the car. I called many times and my dealer, finance officer, two general manager etc.... they didn't answer. when I purchased a car, I trade in my used car. they said my used car will be paid off within 7-10days. now it passed over 1 month, it still left my used car finance and they didn't paid yet. so I called many staff in dealership and they said it will be sent today, but no sent it. that why my used car finance charged late fee and damaged my credit. I called dealership staffs, no one answer and I sent a text message, no one call me back. I told a complain to general manager, he said finance office gonna send payoff check soon but late fee should you pay. so I upset my vioce tone, he also upset to me. I felt they not professional dearship, don't buy a car in maserati of arlington. they are all not kind. you shoul be feel my same experiance. they still not find good solution yet

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
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