Brown's Arlington Honda

Today 12:00 PM - 05:00 PM
Closed Now
Sunday
12:00 PM - 05:00 PM
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Brown's Arlington Honda

4.9
Overall Rating
(89)
Recommend: Yes (87) No (2)
Write a review: Sales | Service
sales Rating

Good experience

by ArlingtonVADad on 12/21/2016

The negotiations were low key. Services/extras were offered but there was no hard sell to buy them. Met/beat price offered by other dealerships.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

192 Reviews
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sales Rating

Walked out from this Dealer

by Car_readers on 04/19/2018

When I reviewed the total cost after we agreed on the price, they added couple of fees - a processing fee of $699 and a package fee of $599. I asked for explanation for the package fee. It was a preparation for me to pick up my new SUV. I rejected the fee and asked them to remove the fee. They refused and I walked out. I ain't paying over $1,100 in fees.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

service Rating

Pilot

by Danita416 on 03/01/2017

The Service Manager Mr. Ken Najiy is always polite and helpful, this is why I will always come to Brown's Arlington Honda to have my vehicle serviced and refer people as well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Satisfied Browns Customer

by SusieD1 on 02/22/2017

My service advisor, Ken Najiy, is the BEST!! Always explains any recommended maintenance and why it should be done. We are VERY satisfied with the service and customer care that he ALWAYS provides.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Odyssey

by Birdieblue85 on 02/22/2017

Each person I spoke with was friendly. Everything was well explained,they asked if I understood and if I had any questions. They gave fair options. They let me know that I would have to wait awhile, instead of just having me wait thinking it would be quicker. Overall the service and the people were great.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

My Brown Morning

by whatacrock on 02/22/2017

I like the way the Parts Dept. Mgr. took time to speak to me. He treated me like a brother.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

martinica

by Amandamartinez on 02/20/2017

i had a good experience people are organized, courteous and polite they know about there job, they explained what the car needs

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great dealership

by AnnaConboy2007 on 02/18/2017

I was transfered to Brown's from Landmark (which was horrible) and I work with Marco (service manager) who always provides the best customer service. He is very helpful, provides me with answers to all of my questions, and has fabulous personality!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Terrific & Professional Service - Browns Arlington Honda

by HondaKKM on 02/15/2017

Jeff Deemer is professional and thorough in explaining what needs to be done, why it needs to be done, and worked with Nelson to make sure everything was completed and that I knew what was done. A TERRIFIC team those two are!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Terrific & Professional Service - Browns Arlington Honda

by HondaKK on 02/15/2017

Jeff Deemer is professional and thorough in explaining what needs to be done, why it needs to be done, and worked with Nelson to make sure everything was completed and that I knew what was done. A TERRIFIC team those two are!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Customer Service

by cls2010 on 01/12/2017

Manny was incredibly patient and helpful. My vehicle had a lot of unexpected problems, and he walked me through every necessary repair, and got me estimates on what the car was worth with and without repairs, and was very responsive and timely with every step of the process. He is a great example of thoughtful customer service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Job Dan!

by DaveAuburn2010 on 01/10/2017

I wanted to commend the great job that Dan has been doing for all of my visits. He's one of the most professional, courteous and friendly service department representatives I've ever met. Thank you Dan! 10 out of 10!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Exceeded expectations

by Thienhuong on 12/31/2016

HONDA and Abe provide the BEST CUSTOMER SERVICE - I don't do anything unless I check with them! They are always super attentive to my car's needs. HIGHLY RECOMMEND BROWN HONDA 5 STARS!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Good service

by stonebury on 12/30/2016

The work on my car was done on time as promised. Brown's Arlington Honda offers a comfortable waiting room with WiFi, coffee and tea.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Oil change.

by Todd_horne on 12/29/2016

Good customer service Very friendly and professional. They even drive me to the metro when I dropped off my car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service

by Thomasmor on 12/29/2016

Easy, no fuss check in and service was completed quickly. As you know parking is constrained at this location, but I was given help to find my car when finished.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service!

by VA_from_VA on 12/29/2016

My service manager was polite and friendly and was able to work me in as a walk-in without an appointment. All service was done professionally as well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Honda Service

by Bichodls on 12/29/2016

Car wash was nice, timely fashion, great work! Very friendly atmosphere and the coffee was suberp. All in all it wS a good experience

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service at Brown's

by MarianneLS on 12/29/2016

Ease of making appointment. No wait when I arrived. Dan (I think that's his name!) understood what I needed done, that I was new there, explained everything. Nice waiting room (coffee, newspapers). Transport if I needed it. Quick work. Great follow up.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Survey

by David__H on 12/29/2016

Willingness to help on a schedule that worked for me. They were able to change my battery and were able to change out my fiance's battery too. Thanks!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

recent service

by Nathan_S77 on 12/29/2016

Kenny made things quick and easy. He was accurate with the timeline and was able to get me out the door and back on my way.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Good experience

by ArlingtonVADad on 12/21/2016

The negotiations were low key. Services/extras were offered but there was no hard sell to buy them. Met/beat price offered by other dealerships.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

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