Passport MINI of Alexandria

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Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
09:00 AM - 07:00 PM

Customer Reviews of Passport MINI of Alexandria

5.0
Overall Rating
(10)
Recommend: Yes (10) No (0)
Write a review: Sales | Service
sales Rating

Very easy to work with

byMBCarIdon 09/18/2018

We worked with Vince Maletesta and we could not be happier with the car and the deal he was able to structure for us. He was patient, easy to work with and the whole process went smoothly. we walked in to"just look at cars" and left with a great new Mini Cooper S HT.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
45 Reviews
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sales Rating

Very easy to work with

byMBCarIdon 09/18/2018

We worked with Vince Maletesta and we could not be happier with the car and the deal he was able to structure for us. He was patient, easy to work with and the whole process went smoothly. we walked in to"just look at cars" and left with a great new Mini Cooper S HT.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Best in Service by Far!

byjohnandanneon 09/18/2018

The staff and service are top-notch! Always pleased.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

MINI Cooper S 2015

byLinda2001on 07/09/2018

Great experience buying the MINI Cooper from Passport MINI. Mo Badi was very knowledgeable and easy to work with. Would definitely recommend, it was a great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great experience as always

by1dennishon 05/13/2018

For some reason, taking our MINI for service at this dealership had always been a pleasant and stress free experience. Thanks to the welcoming atmosphere and our go-to guy Gomez always delivers. Thank you and keep up the good work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great buying experience

by1realtoron 04/30/2018

I had a great experience at Passport. We have bought several of our cars through this dealership and will continue to stay loyal customers. Jim Laviolette is exceptional. I told him exactly what I was looking for, the price range and he immediately had it on the lot within 2 days ready for delivery. Vinny worked with my daughter to familiarize her with the vehicle before she drove off the lot. Overall great experience and I would highly recommend Passport when buying your next vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Passport Mini Service Review

byLenWilsonon 04/10/2018

In addition to periodic maintenance, the service tech found a faulty wiring harness. My service rep called me, explained the problem, gave me an estimate of the cost and the time to complete, and asked if I wanted to authorize the work. I did, its was all done withing the price and time estimates. Great job. Great customer service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Professional and Straightforward

byrmfolk2007on 02/10/2018

Justyne was very professional and handled all my questions and issues without issue. The service to my Mini was delivered as promised as it should be.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best Car-Buying Experience Evah!

byJoeyBasson 10/18/2017

Straightforward, professional, friendly—but not in that salesy "buddy-buddy" way. Jeff Wannall was knowledgeable, easygoing, and personable. Unlike my experience at other dealers, where they pressure you to buy the car they want to sell, Jeff listened to what I was looking for and bingo! went out and found it in a matter of days. A real pro!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very pleasant buying experience

byMinimikeon 10/17/2017

All phases of buying my 2016 Clubman were professional, straightforward and fun. Very easy folks to deal with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always Great Service!

bycmcduffieon 05/27/2017

I've had my mini since 2012 (it's a 2013). I have always been completely happy with Mini of Alex service. They provide top-notch support and the service reps are knowledgeable and personable ... a great combination. Also the loaners are always the latest minis so i'm able to see what's changed. I've never been disappointed!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

A great dealership

byRJP_Rockvilleon 11/02/2016

Service is fast, efficient, and competent. I could go to a dealer near me but i make the effort to travel the extra 40+ miles to go to Passport. My only complaints: 1- they should have power outlets in waiting room 2- they need to have decaf coffee while we wait.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Efficient and knowledgeable

bysoprano4on 08/13/2016

I went to Passport Mini of Alexandria on August 11 for an oil change and was helped by ( I think) Michael. He was thorough and clear in explaining what the costs would be and, after the oil change, when they found I needed a new vacuum pump. He managed to get me a discount because I'd thought I was coming on the day of an advertised service discount (when in fact the promotion had ended the day before). The work was done in less than the anticipated amount of time, and my car drives well. It's nice to get the carwash too. I have good experiences with Passport Mini.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Best in Service by Far!

byjohnandanneon 05/27/2016

Once again, we were so pleased with the staff, timeliness and performance of our service visit. This dealership is one of the finest we've ever been connected with (and we've had our share of cars!).

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Superb service and quality

byjohnandanneon 01/23/2016

Have never been disappointed with this dealership for service or sales. A fine group of professional, knowledgeable staff. Would recommend to all.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great people. Fantastic service!

byK_Rempelon 01/19/2016

I've had my Mini Clubman for 3 years and love the car, but have to say that it's partly because when something goes wrong (usually flat tire) the service team is so accommodating and repairs are super timely and quick. I bought the tire package and it's paid off in spades. They replace the tire no matter the cause of the flat (somehow I seem to be drawn to nails). Service team has been super friendly and responsive. Makes me love my Mini all the more.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Perfect in every way!

bydoctordonna1on 11/21/2015

Great bunch of MiniManiacs! Very responsive to every inquiry and need I had. Purchased a great vehicle and feel like I got a good deal. I recommend them without reservation.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2016 JCW Worth the wait to get it the way you want it

bydaniel3don 11/11/2015

I disliked going to the dealers before I found Passport MINI. Full Disclosure, I am nuts about MINI's. Passport MINI is a totally awesome experience. They are great to deal with. They don't over promise and they deliver the goods. Andy Fortney is the guy to deal with. I suspect he is a real car enthusiast and knows loads about BMW's. One more thing, Justa are good and Cooper S's are worth it, but face it: you will never regret getting a JCW. There is nothing else to want in an automobile for driving experience. They are a HOOT. They are truly Stealth BMW's. You have to be careful with them. I drool over the M2's but honestly I can scare myself enough with the JCW. Go to Passport MINI and test drive a JCW, you will be glad you did.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service as usual!!

byArcher1261on 10/15/2015

I took my 2013 Mini Roadster for service (my 3rd Mini, which I love) and, as usual, Passport Mini of Alexandria exceeded all of my expectations! Julian Kim, White Team Service Manager was very professional, detailed-oriented and eager to provide the best level of service. I was given a loaner while the car was in the shop and the car was ready on time. I continue to be extremely happy with the customer service provided by the Mini of Alexandra team. I love the way they always treat me like a VIP - from the person who answers the phone to sales and service. This is the best Mini dealership in the DMV by far! Kudos to all of the Passport Mini of Alexandra team for all you do!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

they never disappoint!!!

bycmcduffieon 10/07/2015

I've had my 2013 Cooper S since 2012 and whenever I take my car in for service at Mini of Alexandria, the experience is always top-notch. Gomez, Frank, and the entire service team always go above and beyond ... they're professional, know their products, are personable, and continue to impress me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very disappointed

byFYI_on 07/28/2015

I want to express how very disappointed I am in in this dealership and especially with the sales person, Mike Hannon. I went to Passport to purchase a Mini on limited time. I expressed interest in purchasing a car. Mike Hannon then began calling, texting, and emailing me and then threated to sell the car out from underneath me if I didn't get back to the dealership to do the paperwork. We agreed on a price and he promised that the tax, title and plates would be included in the total cost that he quoted and also a full tank of gas. Mike Hannon kept none of his promises. Mike Hannon also neglected to inform me that I had to bring a cashiers check or set up a wire transfer. This man cost me an 2 entire days running to the dealership, and multiple emails and calls, and a trip to the bank that was completely unnecessary (when all I had to do was run the down payment through my card). After the purchase, I then found out that Mike Hannon did not keep his word on the warranty information that I would receive upon purchasing a certified pre-owned. I made a trip to the dealership to speak with the manager and was promised a call back (he was unavailable), another sales person promised to get back in touch with me also to make sure that I received the second key to the car and an owners manual. To this day I have yet to receive a call back from the manager, a second key to the car, or the owners manual. I have had numerous people compliment me on my car and I just can't bring myself to recommend this dealership due to the way I was handled. This dealership and Mike Hannon have absolutely no integrity.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

New mini purchase

by1Revieweron 06/26/2015

We had a very good experience with our sales person. We appreciated his low-pressure style, and his attention to our needs. He was very thorough, followed up on all our questions, and accommodated our schedule.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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