Today 9:00 AM - 7:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
9:00 AM - 7:00 PM
Tuesday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Passport MINI of Alexandria

5.0
Overall Rating
(15)
Recommend: Yes (15) No (0)
Write a review: Sales | Service
sales Rating

2020 Countryman Lease

by Brenda on 03/03/2020

I am so pleased with the lease of my 2020 Countryman. Ahmed is simply delightful, to the point, and conscientious. My salesman Matt is the best! Matt has sold me 3 Minis. He is very patient and thorough. Stacey in the Finance Dept. is quite pleasant and thorough. Very smooth transaction from beginning to end.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
56 Reviews
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sales Rating

2020 Countryman Lease

by Brenda on 03/03/2020

I am so pleased with the lease of my 2020 Countryman. Ahmed is simply delightful, to the point, and conscientious. My salesman Matt is the best! Matt has sold me 3 Minis. He is very patient and thorough. Stacey in the Finance Dept. is quite pleasant and thorough. Very smooth transaction from beginning to end.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Professional

by Juan on 02/10/2020

The dealership goes out of their way to accomadate the customers requests. The service department reps (Jim) also go out of their way and sometimes offer an alternative or recommendations with the customer in mind.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Happy 2020 countryman owner

by C and W District of Columbia on 12/06/2019

Yves was very attentive and personable. He paid attention to our needs in moving into a 2020 Countryman. He was knowledgeable, friendly, efficient, and patient as we explored all the options. He told us about improvements by Mini from our previous Countryman and took the time to explain what was different in the newest model. We're very pleased with our experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great start to owning a Mini

by Matt and Jane on 10/26/2019

The Passport Mini service department performed all the agreed to minor fixes on our recently purchased pre-owned Mini. Service was quick, professional, and the car looks great!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Most pleasant experience

by Dennis on 09/14/2019

On our 2nd MINI and Gomez has been such a stand up guy keeping our baby in top shape. Couldn’t ask for a better service rep, always greets us with a smile and trustworthy. Keep it up Gomez and we will keep motoring!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Outstanding Service

by Trish on 08/28/2019

I was very impressed with the service team. Everyone worked together or so it seemed to get my MINI in working order again. Everything was reviewed and recommendations were provided. I will bring my MINI to this location every time for service. Thank you everyone!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A very pleasant change...

by JonFoster on 08/14/2019

Unlike most other experiences elsewhere, the salesman was attentive, patient and very helpful. He knew his entire product range and all he used stock intimately. We very quickly narrowed down our options and were processed and financed seamlessly. All interactions with the staff were excellent and we were very pleased to drive away with exactly what we wanted in a very short space of time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Bought a used one

by Greg on 08/10/2019

Drove up from Raleigh to check out a low mileage 2016. Mo was very accommodating and the process went smoothly. It was worth the drive.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Always Treated Like A Valued Customer

by Francesca on 06/21/2019

This year's checkup was expensive but needed to correct a few issues with my Mini. My service manager, Frank, made sure I got all the "discounts" for the services I had scheduled. What is the best is that the yearly inspection is free and you always get your car washed. There is no problem if the service is somewhat extended, you get a loaner car. Frank is very good at explaining what needs to be done and very courteous and respectful to his customers. I love my car and I believe in going to dealership for service. I know the service team knows how Mini owners LOVE their vehicles.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Outstanding service and sales

by SalV on 12/16/2018

I highly recommend this dealership if you are looking for a new or used Mini or any car. Their service department is amazing as well. Everth is an outstanding service manager and took very good care of me and my Mini and the repair was done at the best price possible. They don’t look to up the repairs but rather they save you money and treat you like royalty. Great service department! Everth is the best. Matt Karau was a great sales rep and made our purchase experience very pleasant. He had outstanding patience and continues to treat us like royalty. We love passport Mini because of their people, partcukarly Everth and Matt.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Outstanding service and sales

by SalV on 12/16/2018

I highly recommend this dealership if you are looking for a new or used Mini or any car. Their service department is amazing as well. Everth is an outstanding service manager and took very good care of me and my Mini and the repair was done at the best price possible. They don’t look to up the repairs but rather they save you money and treat you like royalty. Great service department! Everth is the best. Matt Karau was a great sales rep and made our purchase experience very pleasant. He had outstanding patience and continues to treat us like royalty. We love passport Mini because of their people, partcukarly Everth and Matt.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Very easy to work with

by MBCarId on 09/18/2018

We worked with Vince Maletesta and we could not be happier with the car and the deal he was able to structure for us. He was patient, easy to work with and the whole process went smoothly. we walked in to"just look at cars" and left with a great new Mini Cooper S HT.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Best in Service by Far!

by johnandanne on 09/18/2018

The staff and service are top-notch! Always pleased.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

MINI Cooper S 2015

by Linda2001 on 07/09/2018

Great experience buying the MINI Cooper from Passport MINI. Mo Badi was very knowledgeable and easy to work with. Would definitely recommend, it was a great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great experience as always

by 1dennish on 05/13/2018

For some reason, taking our MINI for service at this dealership had always been a pleasant and stress free experience. Thanks to the welcoming atmosphere and our go-to guy Gomez always delivers. Thank you and keep up the good work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great buying experience

by 1realtor on 04/30/2018

I had a great experience at Passport. We have bought several of our cars through this dealership and will continue to stay loyal customers. Jim Laviolette is exceptional. I told him exactly what I was looking for, the price range and he immediately had it on the lot within 2 days ready for delivery. Vinny worked with my daughter to familiarize her with the vehicle before she drove off the lot. Overall great experience and I would highly recommend Passport when buying your next vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Passport Mini Service Review

by LenWilson on 04/10/2018

In addition to periodic maintenance, the service tech found a faulty wiring harness. My service rep called me, explained the problem, gave me an estimate of the cost and the time to complete, and asked if I wanted to authorize the work. I did, its was all done withing the price and time estimates. Great job. Great customer service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Professional and Straightforward

by rmfolk2007 on 02/10/2018

Justyne was very professional and handled all my questions and issues without issue. The service to my Mini was delivered as promised as it should be.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best Car-Buying Experience Evah!

by JoeyBass on 10/18/2017

Straightforward, professional, friendly—but not in that salesy "buddy-buddy" way. Jeff Wannall was knowledgeable, easygoing, and personable. Unlike my experience at other dealers, where they pressure you to buy the car they want to sell, Jeff listened to what I was looking for and bingo! went out and found it in a matter of days. A real pro!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very pleasant buying experience

by Minimike on 10/17/2017

All phases of buying my 2016 Clubman were professional, straightforward and fun. Very easy folks to deal with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always Great Service!

by cmcduffie on 05/27/2017

I've had my mini since 2012 (it's a 2013). I have always been completely happy with Mini of Alex service. They provide top-notch support and the service reps are knowledgeable and personable ... a great combination. Also the loaners are always the latest minis so i'm able to see what's changed. I've never been disappointed!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

Welcome to Passport MINI of Alexandria, the Top MINI Dealer in the USA! We opened our doors in August of 2009 offering our famous customer service and loyalty to MINI Cooper enthusiasts in the Washington, DC area, conveniently located at Landmark Mall and I-395.

Highlights of Passport MINI of Alexandria include:

>Top MINI dealership in the country

>Largest selection of MINI Inventory in the State of Virginia

>16 service bays

>Saturday and same day service

>Free car wash

>Largest MINI service and parts department on the East Coast

>Exclusive MINI Cooper Boutique Wi-Fi available to all customers

Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Passport Auto Group was founded in November, 1991.

what sets us apart
Aggressive and Market Based Pricing PLUS tremendous lending power allows our clients to leave satisfied and drive home with no regrets!
Google Map
Amenities
Complimentary Loaner Cars
Instant Financing
Complimentary Coffee
Rental Car Service Onsite
Cable Television
Languages Spoken (2)
English
Spanish