Lindsay Cadillac of Alexandria

Today 9:00 AM - 8:00 PM
Closed Now
Sunday
12:00 PM - 5:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Lindsay Cadillac of Alexandria

3.7
Overall Rating
(6)
Recommend: Yes (4) No (2)
Write a review: Sales | Service
sales Rating

Great!

by Dcproman on 04/16/2018

I recently bought a 2017 Cadillac STX from Lindsey. The car had been used as a “convenience car” by the dealership with only about 5000 miles-an approach I have used before in car purchases. John Vyas was great—very Helpful with no pressure or “upselling” a “new” car. He respected both my time and experience. I will be using this dealership to maintain the car due to my experience with the sales approach.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

26 Reviews
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sales Rating

Great!

by Dcproman on 04/16/2018

I recently bought a 2017 Cadillac STX from Lindsey. The car had been used as a “convenience car” by the dealership with only about 5000 miles-an approach I have used before in car purchases. John Vyas was great—very Helpful with no pressure or “upselling” a “new” car. He respected both my time and experience. I will be using this dealership to maintain the car due to my experience with the sales approach.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Used 2009 escalade

by Simonsez15dj on 09/04/2017

Going on a year since i bought a 2009 escalade from lindsey, ever since i bought it there has been nothing but problem after problem, first they didn't fix the problem with the front tire they just filped it with air, then the radio juat shuts off, the compressor went a month in and the liftgate wont even open anymore, they dont guarentee anything you buy from them and get nasty on the phone and say its used you get what you buy, they are one of the worst dealers to buy from, stay clear of this place, they just cover up problems with the vehicle and then sell it to you but wont repair anything, i would never buy anything from them again !!!! Bad customer service its all about them making money.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

THEY ARE [non-permissible content removed]

by JENNYKIM on 08/16/2017

I had dropped off my car on august 11th around 1230 for an oil change. i had left my valuables in my car, without thinking twice to look over my belongings i left my car in the service department's care. The very next day i had noticed my diamond earrings were missing worth 4k. i had left it in the charging nook. I understand if things get damaged stained or sucked up bc of vaccuming (which my car was not ) but however sticking their hands in the little console where it doesn't belong for an oil change to remove an item from the car is THEFT ... police called it LARCENY! Of course these people will hide behind the sign and tell me there is nothing i can do about it, comming from a gentleman named MARK.In response in anger i yelled "so you guys can take everything in the car like open season just bc of that sign?!" his simple response was "Yup we're not responsible go to the cop do whatever you want we're not responsible" These people are DISGUSTING low quality in customer service or lack there of UNRELIABLE no INTEGRITY, with zero care for their customers! save yourself the headache and heartache and DO NOT GO HERE!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

2 Comments

sales Rating

Great Car Buying Experience

by DougRVA on 03/16/2017

Salesperson Ricky Knight was great! He went the extra mile to be sure we got the car that has made us very happy. We originally came to see a Chevrolet Impala, but found that it did not have all the features we wanted. Mr. Knight worked hard to find a car that had exactly what we wanted. This is my second car from Lindsay Cadillac and both have been/are super. I will happily recommend Mr. Knight and your Dealership to others. Thanks

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Love Lindsay Cadillac

by davidmc3 on 07/27/2016

This is the second Cadillac we've purchased from Lindsay Cadillac. Both times my experience was excellent. The sales and finance staff are very customer friendly, In particular, John Vyas is very low-key, responsive and no high pressure sales tactics. Follow-on service calls have been equally customer friendly. Highly recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

'16 Cadillac Escalade Purchase

by ajax6973 on 06/06/2016

Great process and interaction overall. Salesperson Leigh Voglezon was great and our Finance person as well. Drove up from Fayetteville, NC to purchase the vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Think Service before you choose Lindsay

by 09caddi on 12/18/2015

If you are considering buying and having Lindsay service your Cadillac or other vehicle read all the reviews and you will see that majority of the service reviews are negative going back 4 plus years. Being a NOVA resident for most of my life and a former GM employee here is my overall summation. The front end (car sales side) of Lindsay Cadillac may do well by their customers but their back end (service side) is terribly disturbing. I’m basing this review on 6 years of service on the same vehicle purchased new and serviced from Lindsay Cadillac. I purchased from Lindsay a new 2009 Cadillac Escalade ESV Platinum edition. I also have the best warranty coverage offered by GM. The vehicle is kept in a heated/air conditioned garage, rarely driven in inclement weather and now has 72,000 miles on it. I’ve used several service advisors and only one provided outstanding service one time and he is gone now. Less than 50% of my visits were on time in six years. After making the appointment waiting time is a min of over 2hrs averaged over the 6 years of appointments. Then there is the repair time on top of that or having to get a rental car to cover the time for the repair to be done. I’m sure glad Lindsay feels that their time is more important than mine (because that’s how you will feel at Lindsay). Don’t forget if they mess up you have to bring back the vehicle and sit yet again – so for me that’s a 45 min drive each way (with no traffic) plus repair time. There has been more than one occasion that I have corrected service writers for trying to up sale a covered warranty issue or incorrectly giving me a price of a part to be replaced. The internet is your friend. Service will tell you it’s not covered and if you do not do your research they will make you pay for the repair. It seems to be all about UPSALES to them. NOTE: covered warranty leaks, if not pointed out to Lindsay, may not be fixed. I’ve had this happen several times with them. I would expect them to watch out for your best interest especially if you have a warranty and they do these so called free multi point inspections each time you are there. I just don’t feel that this is the case. I’ve minimized my visits the last 18mos to only necessary warranty visits to Lindsay being careful to keep out of pocket expenses to a minimum. It just frustrating to feel like you have to be on guard every time you bring your vehicle in. On the last warranty work done Sept 2015 the strut replacement passenger side developed a vibration and knocking noise after they put new struts in. (remember this- I told them the struts were leaking and I specifically asked if they were going to remove any other parts that would deem necessary for a wheel alignment for this vehicle), they said no both times when in for the repairs! struts could be done without doing a re- alignment. I call back, explained the concern about the knocking he said to let it ride out for a few weeks. Nov 2015 appointment to bring back the vehicle for knocking repair (2 plus hrs wait then vehicle rental) and the next day I’m told it’s the rubber above the spring that appears to be like dry rotting (passenger side only mind you and not noticed upon initial replacement of struts a month ago) and the cost $500 plus not warranty covered. Here is the kicker folks- they removed the upper control arm messing with the camber on the alignment during one of the two visits and did not tell me. I had the vehicle inspected by a licensed /certified ASE tech and they did remove the passenger upper control arm. I did an alignment check after that last appointment and had them print out the results to show Lindsay it was out of alignment. (My alignment is rechecked and done every 6mos) and so it was just done 2 mos before the service at Lindsay. I pursued this thru the GM customer service relations and forwarded the alignment information and my concerns to GM as they requested. I offered for Lindsay to come get the vehicle and make right with what they had done( remember how much time it takes for Lindsay) – GM answers with– “contacted Lindsay and they were not going to do the alignment, or otherwise remediate my loss. They further stated upon my discontent that these are independent dealers and can do as they please with their customers.” WOW! Having the ability to have access to several top rated attorneys helped me with my decision in this case. Discussing my options with them it would be easy to get a professional opinion from the ASE/certified tech that the alignment issue was caused from the manipulation of the upper control arm and send a demand letter to Lindsay for repairs. In all reality I really don’t want to sit 2 hrs and another 1.5 hrs of drive time plus any other time to get a $99-$129 alignment issues dealt with. I’ll get it done by a competent ASE technician that respects their customers. I figure that if they have treated me this way the world of communication can be more powerful tool to use.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Finance Dept Rating

by Pineapple49 on 10/24/2015

When we first visited Lindsay to purchase a vehicle, we stated to the sales person that we were already preapproved to purchase a SRX 2015. Obviously, there was a miscommunication between the Sales Person and Finance Dept. Finance Dept decided he was going to request for financing the vehicle under there financial resources. All the financial dept did was make a mockery out of my Credit Report, by having all the financial resources showing all their request for credit. History receiving letters from at least 5 financial resources that they were able to assist me cause of my credit score and/or history. We sat there in the sales person office from12:00-2:30 to wait to see which company would finance the vehicle at the craziest APR at 10.99%, which we already told the sales person that we were pre-approved. Another thing, the advertisement of the miles on this vehicle was 112, but when we purchased the vehicle the odometer reading was 525 miles. While the sales person sat in the vehicle with us setting the OnStar and Siriuxm, I noticed the miles and informed the sales person why is the miles different; she stated "I have no idea". After leaving Lindsay, we decided to return the next day to find out really what happened to the miles. The sales person "stated it was her fault; she made a mistake and read it wrong; there was nothing she could do about." We asked her if we could get some resolution to this mistake; she spoke with the Manager; he offereda $499 to have a protected coat to the outside of the vehicle. We accepted it, and that was the end of it.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Go see Remi!

by asia311 on 09/10/2015

After vowing never to shop at this cadillac dealership again... after 2 unsuccessful and unsatifactory experiences with a rude, unknowledgable and uninterested car salesman... whom shall remain nameless. I gave it another try after seeing the car of my dreams at this dealership from cars.com. I was redirected, to Remi! A fresh, new and vibrant car salesman here at Lindsay Cadillac of Arlington. From the moment we spoke on the phone I knew that he was the car salesman for me. He was very knowledgable and didnt get tired or irritated with my excessive questioning. His customer service skills are STELLAR! If you are on the look out for a car go see Remi, he is def the guy for you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Worst Car Buying Experience Ever

by UnhappyInIndy on 08/07/2015

This was a long distance purchase and I specifically asked the sales person (verbally and in writing) to go over the car with a very critical eye and fine tooth comb to list any damage on the car. I was told there were two small dents that would be fixed. After agreeing to a price and making a deposit I flew to Alexandria to personally inspect the vehicle. I discovered many visible scratches, door edge chips and dents. I felt I was a hostage to the situation as I would have incurred additional expense to get home. They told me $500 would cover having the damage fixed and took that off the price. Imagine my shock and surprise when I received a $3,000 estimate from my local dealer to fix the damage. The sales manager refused to do anything further and they stopped responding to my messages. Had I realized the extent of the damage I would not have completed this transaction. I should have insisted on an estimate right then to fix the damage and I should have just said no. Additionally, there was a vibration and they rechecked balance on the tires and told me it was just the local roads. Salesperson told me he would take care of it if it continued. After 1,000 miles of vibration on the way home, I emailed the salesman and received no response. Lesson learned the hard way. I would never recommend this dealer to anyone.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

My service and purchase

by Abarber2 on 02/06/2015

I had used Lindsay Cadillac for service on my 2 cadillacs from 1997 to 2006 On each and every visit I received the utmost courteous, respectful and friendly.service All the personnel were so helpful. On Feb 5 2015, I returned to Lindsay to purchase another Cadillac. My salesman, Mr. John Vyas, was absolutely perfect in helping me. He was courteous, friendly and so patient on our negotiations. I felt so comfortable and trusting with him. At the end , I met Mr. Chris Eader ,the Sales Manager, congratulating me on my purchase. I really liked his nice smile and demeanor. This is very classy organization. Martinsburg, WV

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

2 Comments

sales Rating

Friendly sales people and a great deal

by nahlers1 on 12/18/2014

I just bought a Certified Pre-Owned 2014 Cadillac ATS from Lindsay Cadillac this week and had a great experience. I worked with Bob Perotti and he was fantastic: very friendly, knowledge, and worked with me to get a good deal. I really feel like he went the extra mile to make sure I had a good experience. I will definitely continue to come back to Lindsay Cadillac for all my future Cadillac needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

AWESOME Experience

by bridget10 on 12/02/2014

I just purchased a certified per-owned 2014 Cadillac ATS. I had the most AWESOME car buying experience and the BEST salesperson Jossey Bareille. She was able to work the deal and ensured me that I was getting the best deal. Jossey was easy to talk too and very patient. This is the PLACE!!! Lindsay Cadillac in Alexandria, VA.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Honoring a sale

by outoftownbuyer on 04/30/2014

I recently purchased a used car from Lindsay Cadillac. I had a 30 day-1000 mile 50/50 warranty. As I drove the car to my son's house, the check engine light came on. Long story short, Mark, the service manager, had my car fixed and they did not charge me one penny. Now they could have said that we have a warranty in effect, but they choose to say "we sell cars that we stand behind." You should know that I live in Arkansas and was only in Virginia on a visit. I am returning to Arkansas and will probably never buy another car from Lindsay. This did not matter to them. They have a reputation to uphold and they did that. Imagine what they would do for a customer who lives in the area and would be coming back on a regular basis. It is a joy to deal with a company with class and character.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Out of State Buyer

by outoftownbuyer on 04/30/2014

I live in Arkansas but I was treated like I would be here everyday buying cars on a regular basis. I cannot believe they treated me so well. Jossey B was the best. She was really there for me. I am so impressed with her and the Lindsay organization. I felt like the most important customer they had and, of course since I live in Arkansas, I may never be back to see them again. If you live in the area I strongly suggest that you visit any Lindsay dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience

by marena4 on 03/28/2014

Great Experience I recently purchased a XTS from Lindsay Cadillac. My sales person was Jossey B. Jossey was a pleasure to work with, she immediately knew what I was looking for and made the experience quick and painless. I never felt like she was pushing me into something I did not want. She took care of every detail. Everyone I met was friendly and easy to deal with. I would certainly reccomend Lindsay Cadillac and Jossey.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Purchase of 2014 SRX

by robynw1 on 03/17/2014

We had a great experience with our purchase of our new 2014 SRX. Rick W. made the buying experience very easy and was very professional.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great experience

by FriCaddy on 03/05/2014

I am super happy with my experience at Lindsay Cadillac and can't wait to come back! I'm so happy to be apart of the Lindsay family!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

3 Comments

sales Rating

2008 Cadillac CTS purchase

by ProGolfer on 01/16/2014

Lindsey personnel were outstanding. Olga, Sales Professional; Kim, Finance Mgr; Chris, Sales Mgr. Olga's professionalism and upbeat approach was the reason I came in to view the vehicle. She didn't disappoint me when I arrived. Everything was ready and she proceeded to represent the product and dealership in a premium fashion. I recommend this organization to anyone interested in purchasing a new or used vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Good Customer Service, Clean Facilities

by oldfolks6 on 12/29/2013

I brought a certified used 2013 Cadillac XTS Platinum from Lindsay/Malick N. It was a good experience. I'm very happy. I highly recommend Sales Associate,Malick N. whose customer service was good,and Lindsay Cadillac of Alexandria,VA

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Perfect Service

by geo9600 on 12/06/2013

Jossey B. provided perfect sales information. 5 Stars, no doubt!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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