Land Rover Alexandria

Today 9:00 AM - 8:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Land Rover Alexandria

4.7
Overall Rating
(34)
Recommend: Yes (33) No (1)
Write a review: Sales | Service
sales Rating

A Pleasure to Deal With

byjjbrem99on 03/23/2017

I have bought several cars from dealerships and this was by far one of the smoothest experiences from start to finish. No high-pressure, all customer service. Tim in sales and the Finance Manager both met my needs and sent me off in the car of my dreams! Couldn't be happier.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
64 Reviews
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service Rating

Tires change and alignment.

bykimomilodyon 04/14/2017

The experience was the best I ever had, the staff were very very good and proffessional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Expectation!!!

byEnlightenmenton 04/13/2017

The service was great and the accommodations while waiting.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Navigation system update

byolibizion 04/03/2017

Brandi was excellent and very professional. She did an outstanding job of explaining the issues and solutions.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Im Always Pleased

byaricas99on 04/01/2017

Chad is always a pleasure. Pricing was actually better here for 4 new tires, than at Costco.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Professional, Knowledeable, and Personable

bywhitney1966on 04/01/2017

As always, I can rely on Chad to provide honest and knowledgeable information regarding service for my vehicle. He is a trusted advisor.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

True Excellence

byAbasskalon 04/01/2017

Work was performed in a timely manner with satisfactory result. One minor concerns I had with respect to the work being done and the amount I was being charged was immediately addressed to my satisfaction. Manager was great and so was my service advisor.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

My Land Rover service from Chad is always a great experience!

byThe_Granvilleson 03/26/2017

I was hearing an annoying clicking noise from the from right side of my Range Rover Evoque but couldn't figure out what was wrong on my own. I called Chad up and was quickly given a service appointment. After bringing the vehicle in for an eval he stated that the service tech had not only located the problem, but identified and repaired an issue of bolts that had worked themselves free and were barely hanging on! From the moment my husband and I drop off our vehicles Chad makes us feel right at home! He has been taking care of our Range Rovers since 2008 and we will always come back to him to service our Rovers in the future! Great person to have leading your service team Land Rover!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Overall Review

byDrJamesPrinceon 03/26/2017

Land Rover Alexandria/Chad Jamerson is the epitome of service, professionalism and the ability to work well with clients. I recommend the dealership and the relationship I've established with Mr. Jameson most highly. Not only did I receive professional service, but with a smile.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A Pleasure to Deal With

byjjbrem99on 03/23/2017

I have bought several cars from dealerships and this was by far one of the smoothest experiences from start to finish. No high-pressure, all customer service. Tim in sales and the Finance Manager both met my needs and sent me off in the car of my dreams! Couldn't be happier.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Best Car Buying Experience !

byBrucskion 03/23/2017

Alexandria Land Rover was a pleasant surprise in car buying. Kahlil M. was so very polite , patient with a long distance purchase, and very efficient with return calls and paperwork details. My best car buying experience to date . Age 64 !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great job

byD_Antonuccion 03/18/2017

David Shenkle (Service Manager), Steve Lindsey (my Service Advisor) and the entire team provided great customer service and went out of there way to make sure I was well informed throughout the process.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

:)

byAccook1on 03/17/2017

Chad was amazing! He took care of me and made sure I knew what was wrong with my 2006 and what needed to be done NOW and was could wait a little longer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Matt Ferris - Salesperson

byADA0801on 03/16/2017

Whilst Matt reached out to me approximately 2 weeks prior to my arrival to Land Rover Alexandria he was the most professional, thoughtful and caring salesman I have ever experienced. I felt like I may have asked me 1,000 questions and he did NOT mind. Since I am new to the Land Rover family I wanted to ensure I was getting the best for my particular interest and financial obligation as well. He took me through / to at least 3 vehicles before we decided on the Range Rover Evoque which had EVERYTHING I asked for. I could not be more proud of the decision I made to purchase and I'm forever grateful Matt was there to help as well. Kudos to Jimmy for being patient with me during the process, I am grateful he was there to seal the deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Excellent customer Svc

byShayan_1on 03/16/2017

I took my car for regular Svc 20 thousand miles at land rover Alexandria location Svc manager ( Chad) helped me to schedule and then perform the Svc on my vehicle. He is excellent and know what he is doing. Very friendly. Car finished on time as he promised. Thanks to Chad :)

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great buying experience

byMagsl15on 03/04/2017

Khalil was very patient with us and found us the vehicle we wanted with all the options we asked for. He was flexible and accommodating at all times. I would definitely go back to him in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Almost Satisfied

bySoldierBoy_83on 03/03/2017

After two years of service, I was offered a 10% Veteran discount. I am not satisfied with the answer I received concerning the improper wearing of my rear tires. It appears something must be wrong when the tires in a less than a 12 month period or less than 20,000 miles........ especially since my vehicle is still under warranty......

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Great Experience

byMsSky27on 03/01/2017

I want to thank Steve and the great service team members for being attentive, efficient and courteous.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Outstanding Service

byMike6Baltimoreon 03/01/2017

Land Rover of Alexandria always provide me the best service every time I take my Range Rover there. My service advisor Steve Lindsey is a real professional and a great person. He always goes above and beyond to ensure his customers are treated with courtesy and respect. I can't say enough about Steve, he's a real stand up guy.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service Rep Steve Lindsay Goes The Extra Mile Always

bySatisfiedgal7on 03/01/2017

My title says it all. Steve Lindsay Hardest working man in the business. Always positive, responsive, obvious he wants to to best job possible for the customer .

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service Rep = Chad!

byCastillo03on 02/27/2017

Chad was detailed, thorough, accommodating, kept me up to date on any additions to service needed, and easy to work with. Always friendly and helpful!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent as always at Alexandria Land Rover

byDr_Selwoodon 02/22/2017

As I have come to expect from Land Rover Alexandria, excellent customer service and mechanical service from Steve and his team. I recommend your dealership to everyone I know that is interested. Thank you.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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