Alexandria Volkswagen

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Tuesday
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Wednesday
9:00 AM — 9:00 PM
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Friday
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Customer Reviews of Alexandria Volkswagen

4.0
Overall Rating
(42)
Recommend: Yes (26) No (2)
Write a review: Sales | Service
sales Rating

Wonderful Experience with Arjay

by Nailah on 11/09/2017

Last week I leased an amazing 2017 Jetta from the best salesperson I have ever had at a dealership. Arjay Lancaster is charming, knowledgeable, personable and reassuring. I spent hours trying to figure out what was best for me in my situation and my negative equity in my previous vehicle. I love this car! Without Arjay I honestly wouldn't have know what to do or which option was best for me in my situation. He was patient and funny; especially since I was nervous about whether or not I would get the deal. He literally made the experience memorable and fun. I will never forget leasing this car; ever. He is a gem.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

42 Reviews
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sales Rating

Wonderful Experience with Arjay

by Nailah on 11/09/2017

Last week I leased an amazing 2017 Jetta from the best salesperson I have ever had at a dealership. Arjay Lancaster is charming, knowledgeable, personable and reassuring. I spent hours trying to figure out what was best for me in my situation and my negative equity in my previous vehicle. I love this car! Without Arjay I honestly wouldn't have know what to do or which option was best for me in my situation. He was patient and funny; especially since I was nervous about whether or not I would get the deal. He literally made the experience memorable and fun. I will never forget leasing this car; ever. He is a gem.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Happy to be back.

by egbphoto on 09/27/2017

I'm a returning customer to VW Alexandria and I had a great experience. The staff was very helpful and not pushy at all. The salesperson took the time to explain all the options on my new GTI. I would refer anyone looking a new car to go to Alexandria VW.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

"In my new Jetta" - see Katherine Carmon if you need a car.

by Matha37 on 07/29/2017

Wow. Thank you Katherine Carmon (Alexandria VW) for getting me in my 2017 VW Jetta. Thanks for the friendly, patient and professional assistance in selecting my new car with a short turnaround upon arriving. You provided me with the "facts" needed to make a wise choice--- and I got all the "perks" I wanted in my new car and even a lower APR. THANKS Katherine.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Easy, Helpful, and Very Satisfied

by matt_takats on 07/01/2017

My experience here was great. They were very helpful, easygoing, and not pushy. They helped me reach my price point and as a first time car buyer that was great and I really appreciated it. I'd recommend Alexandria VW to anyone interested in buying a new or used car! Also, ask for Gary, he's awesome!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Satisfied

by Diana on 06/05/2017

The overall process went fast and smoothly. We purchased a vehicle that we are happy with. Arjay was helpful and knowledgeable. He managed the paperwork process well, also he took care for us to get the second key quickly, which we received in the mail a few days later, that was really thoughtful. We highly recommend the dealership for quality and prompt service . Thank you.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Jeff Holtz

by Roger on 05/20/2017

We recently purchased a VW from Jeff Holtz. He was pleasant, professional and very able. He walked us through the entire process from start to finish, including helping us with insurance issues. He picked us up at our hotel, took us for a test drive, and answered all our questions. We highly recommend him.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Excellent service

by Jean233 on 05/14/2017

Gary Campbell was very attentive to my requirements. Although he didn't have the car in the color I wanted, he was sharp enough to find one that also would be agreeable. My test drive was enjoyable. Gary arranged a good price and the purchasing process was easy. Afterwards he was thorough in his instructions on the car's many features and provided sources for further information. I would highly recommend Alexandria VW and especially Gary Campbell.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

You guys rock and so does my car!

by Keymade85 on 04/30/2017

5 words: They took care of me!! Trust!! From beginning to end!! This experience is by far the best I ever had in purchasing a vehicle! Gary was awesome!! He was patient, diligent, friendly and kind. Gary help me make my final decision about which car I wanted by stating facts and not pushing to give his opinion or for me to get what he thought was best. He also went over some initial key steps with the car, including connecting my phone to the car before I left. Phenomenal service! Joe the Finance Rep was on top of things; fighting to get the best deal for me. He was friendly and hardworking. You could tell they genuinely enjoy what they do for a living: helping others! The entire experience, which included other staff members who were assisting customers, to those greeting you when you when you come in at the front desk was great!! Thank you all for your kindness and help!! I really, really appreciate it! And my car is awesome!! Lol. All hugs! :-) Quiana

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

New Golf!

by jhporter on 04/26/2017

Brett from VW Alexandria was awesome. We originally came in with the intention of buying a used Golf, however, he worked with us and we ended up leaving with a new 2017 at a very reasonable price (that was very close to the used car price). We love the car, service was fast and efficient. Brett was very knowledgable about current offers/ promotions and inventory.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Tyrone & Team Win Big!!

by LukeBrown on 04/23/2017

Tyrone & the team got me into the car I wanted for the price I needed in under 3 hours!! Having been frustrated with another VW dealer, I decided to call Alexandria VW and give them a shot. Tyrone gave me favorable numbers on the phone & assured me he would win my business. Skeptical, but I went there on a Saturday, test drove the Jetta SE, loved it, wanted it. Now the dreaded negotiations, right? Wrong! I told him where I needed to be to afford the car and he came back with better numbers then I was expecting making it impossible to say no! No back & forth, I was stunned & happy to say YES! Thank you Tyrone, Joe & the entire team for putting me in my first new car & making it the best car shopping experience I've ever had!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Experience

by 2017aaaa on 04/20/2017

The sales associate Brett was a big help who gave excellent service in helping me with my purchase.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Thumbs Down !! Give you the run around

by Doug Prescott on 04/02/2017

Today I contacted Alexandria VW, and texted and emailed the sales team Emily Joesph and Andy Benone some basic questions I had about a Volkswagen Jetta listed online. The internet sale price was $ 11,589 with an MSRP of $ 19,035. Anyone who would see this, would think that is a great price, probably too good to be true. Thinking that is was too good to be true, I read the small print. I simply requested from the salesperson , what are the rebates and incentives that need to be met, in able to purchase this car at that price. I also stated that I don't want any dealer options added, no extended warranties, no hidden glass etching fee, nor anything else that is added to the car that isn't listed when you look online to purchase. I also stated that I live hours away from the dealership, so I would like an "out the door price" of the vehicle so that I don't waste any of their time,nor do they waste my time. Anyone would think that this should be a simple request, especially on a Sunday at a car dealership. I received one phone call and two emails from the dealership. NOT ONE OF MY QUESTIONS WERE ANSWERED. I was emailed that I should come in for a test drive and they would not be undersold. That is just a sneaky way of trying to lure you into the dealership. How can anyone trust a dealership that can't answer basic questions for you about the price of a car. I would complain to the general manager or the owner, but these are the sales tactics that are used to sell cars. Be assured, there are other Volkswagen dealers that will answer these basic questions for you, just not Alexandria Volkswagen.

Recommend this dealer? No

Purchased a vehicle from this dealer? No

sales Rating

Can't be more happier!

by mjdhaynes on 03/23/2017

I just wanted to comment on the awesome service we received on Sunday, March 19, 2017. We came in to purchase a car for our 16 year old daughter and Sami was more than happy to assist. Sami was friendly, extremely knowledgeable and just a pleasure to work with.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

They were pleasant to deal

by DavidF35 on 02/23/2017

They were pleasant to deal with and I got what I asked for right away. I like the new Car features too, which Sami, showed me how to use. I recommend this place to anyone looking for a new Volkswagen.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

My first choice in a Volkswagen purchase

by rbrownkapsi on 02/22/2017

I am a huge fan of German engineering so the product speaks for itself. I was supporting my niece's first car buying experience and I could not have found a better dealership to work with. My experience started with an Internet query in which May was so gracious to address my query and forward me to Sami. Sami, Bob, and Emi were a joy to work with. They were all thorough, competent and very patient throughout the entire car buying experience. Kudos to the whole team at Alexandria VW. I am in the customer service business and I truly value cultivating relationships. Sami had definitely earned my future business. Thanks gain Sami!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

2nd Purchase In a Year

by Teneo1776 on 02/19/2017

Best prices in Northern Virginia period. I checked with three other dealers. Excellent sales and financing service in May 2016 when we bought a Golf Sportwagen. This was repeated when we bought a 2017 Tiguan. No hassles straight forward process buying both cars. Brett Alexander was very helpful and easy to work with.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Service & Easy Car Buying Experience

by shaunabell83 on 01/22/2017

We just bought our new 2017 Passat yesterday and it was the easiest car buying experience I've ever had, especially with VW (this is my 3rd VW and 3rd VW dealership). Sami S. was great and was able to answer all the questions we had about the car. I usually dread buying a new car but we were in and out in under an hour which was amazing.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Avoid Alexandria VW, whatever you do

by MarkMark on 01/05/2017

I took my car in because there was water coming in through the ac. The dealer mistakenly drained the oil and sent me on my way until a day later the engine threw a rod and destroyed my engine. Alex VW refused to help and I had to tow it to a mechanic to replace the engine. The car was only 4 years old and the warranty had just expired so I paid thousands out of pocket for their mistake. Do not involved with Alexandria VW or their affiliates.

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? No

Do you feel the price paid for service(s) was fair and appropriate? No

Did the dealer honor all commitments made? No

sales Rating

Katherine Carmon +++++

by fallschurch1 on 09/08/2016

Katherine Carmon from Internet Sales was very professional. Experience was stress free and straight forward. She answered all my questions and did not try to up sell me into something I did not want

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Job with a sale of a Jetta Hybrid

by jg12346 on 07/25/2016

Brett, Ene, and team did a fantastic job doing a sale for a Jetta Hybrid. The vehicle was in the front and ready for a test drive when we arrived. The team did a fantastic job accommodating our one year old that came with us. We would recommend them for any future sales.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great Experience

by bcameron3610 on 07/18/2016

Prices were honest from the beginning and the lowest around. The whole process took less than an hour. I worked with Katherine and she was pleasant and patient with all of my questions.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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