Stephen Wade Toyota

Today 9:00 AM - 6:00 PM
Open Now
Sunday
closed
Monday
9:00 AM - 7:00 PM
Tuesday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Stephen Wade Toyota

3.8
Overall Rating
(4)
Recommend: Yes (2) No (0)
Write a review: Sales | Service
sales Rating

Awesome Dealership

by Larsens on 12/27/2017

We had a great experience at Stephen Wade Toyota. It was a very smooth process. Great people.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
4 Reviews
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sales Rating

Awesome Dealership

by Larsens on 12/27/2017

We had a great experience at Stephen Wade Toyota. It was a very smooth process. Great people.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience!

by beck123 on 01/16/2017

The sales team was great! We found the SUV we wanted after driving a few and our salesman was very patient with us as we talked about what we wanted. I did not feel rushed at all. Once we had purchased it the financing was quick and the setup of the new car was what impressed me the most. They had someone set up specifically to walk me through ALL of the features of the car, which I really appreciated. We had a great experience!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Poor Service

by Jeanfrenette on 12/02/2015

Service representatives treat women as if they know nothing about automobiles. My car leaked oil after a simple oil change. It had to be towed. It may have engine damage. They "test" drove it 38 miles after replacing the defective oil filter they installed. They told me they will no longer service my car. I bought 4 cars from Wade. One is under warranty. I will not take it to Stephen Wade Toyota even if I must drive hundreds of miles to a reputable Toyota dealer.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Used car was not thoroughly inspected as reported

by flygraceful on 10/08/2015

I bought a 2008 Prius back in 2013. Sales staff were very friendly and initially helpful. The car needed a final "check" before I could pick it up. They were also supposed to replace the windshield wipers. Twice I arrived at appointed time to drive car home and it was not ready. Since I lived over 50 miles from the dealer ship, and was quite inconvenienced, they finally assured me it was ok to take the car "as is" and just bring it back in when I was in town next. Within a week of driving my new "used" car, the "Check Engine" light appeared. I called Stephen Wade Toyota who assured me it was most likely a sensor problem, but to bring it down next time I came to town. I brought it back to them fairly soon as I wanted to ensure it was nothing serious. They reset the sensor telling me that it was just from the car "sitting on the lot for a long time” and that it was the car's way of ensuring everything was regularly checked. I drove it home. The "check engine" came back on within another week. I again called Stephen Wade Toyota and this time made an appointment for them to run a full check. The appointment which I had allotted 2 hours for, took over 3 hours. They found there was an air hose leak and fixed it. About a year after purchasing the car, my gas mileage started becoming less efficient and the engine was burning oil. I regularly had to 'top off' the oil between oil changes. The "check engine" light started coming on intermittently. Because it wasn't staying on, we thought it may be an air filter that needed changed. We made sure we followed up on all the recommended maintenance including engine flush and filter changes. Less than 2 years after purchasing the car, the "check engine" light was now staying on more than not. I took it in to Stephen Wade Toyota. The mechanics were friendly and helpful. After 2 hours, the mechanic called me to give me the bad news that oil has been leaking into the catalytic converter. The entire engine needed to be replaced. The mechanic took a great deal of time educating me about the problem and what it would take to fix ($6000). However, when we called back to ask specific questions such as "how does this happen to an engine?" or "what possible causes are there for this?" we were given no answers, only the cost to fix it. So, here was a car that we still owed $9,000 on - now completely useless unless we spent another $6,000 to fix it. It was the first car we had ever purchased from Stephen Wade Toyota. And now, it only lasted less than 2 years. This is a TOYOTA!!. We have been loyal Toyota customers for years. Our Landcruiser which is our main family car has almost 300,000 miles on it and our mechanic tells us will easily give us another 100,000. For the engine to go out in a Toyota with only 150,000 miles is NOT usual, and is NOT normal, and NOT acceptable. We have been trying to contact the dealership for the last several days to get more answers but our phone calls are disconnected. We can't even get through to the service department. We are going to have to take this to Corporate due to the local dealership lack of follow up and care to ensure they sold a quality product. Very disappointing experience. I would not recommend purchasing a used car from Stephen Wade as their claims of "certified" and "inspected" are a hoax. Maybe they sell some good cars, but they are certainly not willing to accept responsibility for when they failed to do their inspections.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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