Herb Easley Volkswagen

Today 8:00 AM - 7:00 PM
Closed Now
8:00 AM - 7:00 PM
8:00 AM - 7:00 PM
8:00 AM - 7:00 PM
8:00 AM - 7:00 PM
8:00 AM - 7:00 PM
8:00 AM - 6:00 PM

Customer Reviews of Herb Easley Volkswagen

Overall Rating
Recommend: Yes (0) No (1)
Write a review: Sales | Service
2 Reviews
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service Rating

Horrible service department, manager is a nightmare.

byBDD211211on 07/04/2017

I brought my car here after it broke down during my move to the area. The insurance claim dragged on for a little under a year. During that time I was told by the customer service rep I would be able to store the vehicle at the dealership until the claim had been resolved. That CS rep no longer worked at the facility at the nine month mark and the GM filed a maintenance lien against my vehicle because the CS rep never logged our conversations. Instead of communicating with the CS rep to verify my story the GM pressed the issue and charged me for the storage and maintenance that was never done to my vehicle. Now I'm out the storage fees, and my vehicle is in worse condition than when I brought it to them. The service department manager has informed me they no longer want my business and they don't care to elaborate.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Easy to deal with, great commincation

bypjgirlintxon 03/13/2013

We had an issue with spots on the roof that looked like rust. But the sales manager came out & assured us it was not rust, it was rail car dust from when they shipped it. They took the time to wash the car with baking soda and water to make sure the spots came off.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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