The worst dealership I’ve ever used
The worst customer service I've ever experienced. You expect to be treated pretty good when you pay thousands of dollars for a product. Tony is the worst manager there...I have no idea how he still has a job with all of the negative reviews specifically naming him. He definitely needs customer service 101. One customer called him a bully - that's pretty accurate. I trusted my salesperson Eric to remedy a situation that could have easily been taken care of, but now he ignores my messages as if I will go away. Nope, sorry. I would avoid this dealership and take my business elsewhere if I could do things all over again. I wish I could give them zero stars.
The Epitome of Slimy Tactics
I called Wednesday on my way home to make an appointment for Friday at 12pm with Jesse Ponce for 2 specific trucks. He was very adamant about seeing only him, and not putting in an application online. Gave him all the details he asked. He said that he would text us his information. He never did. Neither one of us received an email nor a text from him. Friday, we drove an hour to be there, arriving half an hour early. Adam Rizo came out to the parking lot, and I quickly explained we had an appointment with Jesse. After a quick phone call, he came back and stated that Jesse was out sick. I asked if he had given anyone the information I had given, and Adam stated no. One of the trucks we came to see was nowhere to be found. Adam didn't even bother attempting to locate it. We drove the other one, a 2017 F250 4x4 FX4 diesel. It had a pronounced shimmy in the steering wheel. Adam shrugged it off. I asked him about towing capacity differences between the FX4 package and a standard XLT. He was not prepared for these questions. Understandable to a degree, but there are mostly trucks on the lot, and one would assume that a salesman would know a bit more about the trucks. Adam took our keys to have our 2013 F250 4x4 XLT appraised. Then came and found us to crunch some numbers. They gave us the low end of the value of our truck, while having a decent dealer discount, they have a lot of unnecessary dealer add-on's. I asked for our keys, and Adam patted his pocket and said, "I have them." Justifiably, my husband was getting a bit perturbed. Our truck was on the high end of the spectrum of condition, which would have put it $23-27K. I asked for our keys for the second time. They weren't willing to negotiate at all on the price. I asked my husband if he wanted to go look at the truck at Jordan, and Adam proceeded to tell us that his buddy works at Jordan and they also have all the dealer add-on's, including lojack on all of their vehicles. I asked for our keys for the third time. Adam went and got his sales manager, and except for pulling off the "Road Vantage" for $699.00, he wasn't willing to haggle on the price either. He kept asking, "What is it going to take to get you in this vehicle today?" We mentioned the shimmy in the steering, and the poor trade-in appraisal. My husband suggested that they pay tax/tags/title, but the sales manager complained that it was more than all the dealer add-ons. (it was actually a little over $100 more.) We were finished. My husband asked for his keys three times in a row to the sales manager, and we FINALLY got our keys. We had to locate our truck, as it was tucked away on the left side of the building (not where they retrieved it from). We purchased a truck that evening from Jordan Ford. It was a step up from what we were looking at from Griffith, and just about the same price. And guess what, there are no dealer add-on's at Jordan unless you specifically request it. Not only were Adam and the sales manager slimy and greedy in their tactics, they were completely dishonest. But wait, it doesn't stop there. The next morning, we are working on the house, and I noticed that I had two missed calls. One was from Griffith Ford and the other was a cell number. I had 1 voicemail. It ended up being from Jesse asking us to come back in. I called the cell number, and it ended up being Adam Rizo. He stated that he just left me a voicemail (a lie, as there was only 1 voicemail, and it was from Jesse). I told him that we ended up going with a better truck for about the same price at a more honest dealership, and that if he truly had a friend that worked at Jordan, then he would have known that all dealer add-on's on new vehicles were requested by the customer from the Accessories Department. I told him to have a good day, and hung up. I called the dealership and asked for Jesse to return his call. I explained to him that I understood sudden sicknesses (although it was Black Friday), but I was disappointed that he didn't have the decency to either let us know that he was going to be out, or to give our information to another salesman or even his sales manager to prepare them for our visit. I told him that we were completely disgusted with our treatment, having drove an hour to be lied to and attempted to be taken advantage of. The epitome of what America has come to expect from a car dealer. Best suggestion? Avoid this, and go to Jordan. You won't be ripped off there. There are too many mentors and checks-and-balances to make sure of that. And btw, Griffith, Jordan doesn't charge for their dealer prep, either ;)
A Horrible experience at Griffith Ford
July 14, 2017 Luis and Michael, I sincerely regret coming to Griffith Ford to purchase a car and will do what I can to warn and protect my friends and acquaintances from suffering a similar misfortune. We bought two very similar cars (2013 Ford Focus and a 2012 Ford Focus) the same evening from dealerships 30 minutes apart. As close as they are in proximity they couldn’t be further apart in customer care or customer satisfaction. REPORT CARD Their Claim: Inspected the car and assured us that it was in excellent working order – passed 174-point inspection. Price: Average Followed up after the sale No Sent us a thank you card No Emailed us No Called us No Checked on anything we might need. No Did we have an issue after the sale? Yes Resolved the issue after the sale No Number of issues that arose after the sale 5 Sent us our new plates No Failed to meet initial expectations Yes Referrals to the Dealership 0 Will use social media and other means to publish our experience. Yes Will it be a favorable review No Grade on Performance F
Our sales person was Michael. It is his boss (do not know his name) that I am writing about. We attempted to purchase a 2013 VW Beetle and Michael's boss suggested as we were getting close to closing the deal that in lieu of his dealership fixing the body damage that I should buy the car and turn in a claim to my insurance company. He was suggesting that I commit fraud. I know you are a new dealership and car dealers have a bad reputation, but I would think you would not want to have this type of business practices going on in your dealership. We walked away from the deal primarily because of his action.
I had requested an appointment by email and Todd, one of the service staff called me to inquire about my issues. He spent some time with me on the phone and actually identified the problem as being my tire, not the car itself. He was very concerned with my safety and well-being and recommended not driving on the tire at all or as little as possible until I could get it immediately fixed. He was right, my tire split down the middle. He did not have to spend the time to figure out what was going on, nor recommend that I should go someplace first. Due to that, he provided a much safer alternative. I did not need to have my car serviced there, but I know that when I do, I will definitely make this my service provider. What a great example of actually caring about the people you interact with.
Bait and switch operation
They flat out refused to honor the price promise advertised on edmunds.com. First, i was given a lame excuse that the price promise is actually for people who qualify for all possible rebates and discounts from ford (such as student, former military etc), which is NOT what price promise is supposed to be. When i called them out on it, they simply hung up on me, how rude!
Best Sales service
Billy Watkins was our sales guy and boy he is the best. We went in there the weekend after Thanksgiving went in there with a want and left with what we wanted. Billy answered all our questions and reviews all our options with us. He was not pushy what's so ever. Loved that he made us feel like we would be taken care of not matter what we choice.
Griffith Ford refuses to take trade-in
I purchased from Griffith Ford a new Ford F250 Crew Cab Diesel 4x4 in 2009. We decided we we no longer needed the F250. We went to Griffith Ford on April 7, 2011 to purchase a different vehicle. Griffith Ford refused to take our vehicle as a trade-in!!!!! There is absolutely nothing wrong with the truck, it still looks brand spanking new and has 31,000 miles on it. That same day, I emailed Mr. Griffith himself asking why they refuse to take a perfectly good vehicle as a trade-in. No response. I guess that is their way of treating a returning customer. They just shot the "We want to earn your loyalty." all to pieces. Ron Brueske Canyon Lake, TX.
I went to this dealer as my wife wanted a F250 Diesel. I could not make a satisfactory deal. Wifes deal at another dealership went south when they started to add existing accessories as extra options. She called these guys and they met the price from the dealer she was at the previous day and asked me to go to Griffith Ford not knowing I was already there. They indeed did match the competing bid, but I still can not understand why I could not have gotten the same deal for her. LOL
Not to be trusted
We were quoted a price on a vehicle, it seemed like a really good deal. We drove it, it needed aligning, which they offered to do, but it needed new tires and they refused to put new tires on. I have never been to a dealership before that was willing to sell a car with chunked-out tires. Regardless, it was still a decent price and we decided to buy the car. Two days after, when we went on the internet out of curiosity, we found our car (same VIN) on their website for $1,000 less. When confronted, their excuse was "The guy who did the website messed up - that's the wrong price." They offered to "meet us halfway" by giving us "their" price on tires, but when we went out to comparison shop, they called us and wanted to know how much the tires we found cost before they would tell us how much "their" tires cost. Surprise, we easily found better tires at a better price, elsewhere. The whole experience has left a bad taste in my mouth, and I'm not recommending my friends go there.