Worst experience ever!
Too bad there is not zero stars. Always beware when you see a small lot with 20 salesmen. They sold me a car and then did not have the car they sold me. They then tried to have me pay more to get the same car in a color I didn't want. Beware if they tell you to go to carmax for your trade in! It is just a way for them to not have an obligation to give you back your trade in when they do not honor their part of the deal. They are not legally bound to honor the sale paperwork so yes they can sell you a car that has already been sold to get their hands on your money (bait) then change the car having you feel obligated to accept what you are given that you didn't want (switch). I literally went to a lawyer thinking this was illegal, its not in Texas. Also military beware they will try to up sale 1500 dollars on the USAA price stating that you do not qualify for your rebates. The only qualification for military rebates is being military active duty. There are other reviews from USAA members complaining of this. If you still decide to go stay far away from Willie Carwise!
Terrible! rating is really below 0
Don't bother going there. Went there, and was first one there, to check out price advertised on newspaper, and was told it was sold.
Horrible Experience and telling everyone
We would not recommend this dealership at all!!! As a matter of fact we have been telling everyone we know not to shop at North Star Dodge! My husband and I went in to purchase a Journey for me. My parents were there too. "Jose" was the horrible salesman that was "assisting us". We were interested in the Journey AVP in the paper that was around 16,000 or 17,000. We explained that to Jose right off. He had a Journey ready for us to test drive because my parents arrived first and they told him what we wanted to look at. He was not informative about the vehicle at all! He was too busy "texting" in the back seat. He was not friendly. When he did speak he spoke fast like he had some place better to be. When we got back from the test drive he kept asking what color we wanted. He told us to walk to the back lot. He himself drove the vehicle we test drove back to the lot while we walked. While we were looking at colors he was walking way ahead of us...not talking to us other than saying this is the black one, red one, etc....Jose was again too busy texting to give us any quality time. After all, it was only a potential sale! When we finally sat down, we got lots of run around. We had to sign a paper before any info, numbers, etc. were discussed. He said he could not even help us unless we signed something. My husband was so angry and wanted to leave because he did not want to sign anything. I begged my husband to just sign it so we could see some numbers because I really liked the Journey. When my husband did sign it, Jose said, "There, how hard was that?" The nerve of that young man...so disrespectful and rude!!! We were finally informed that the "Journey in the paper" was a certain color and that it was gone. We got BS run around about numbers and info with a very rude Jose. We told him he was being rude and for the second time during our visit, he told us he has been Salesman of the month an kept pointing to his awards. I told him I didn't care about his awards...he was being rude to us. We stood up to leave and my husband demanding a copy of what he signed because that is his right...it is his signature after all. We got the run around "again". They said Ok but never came back. My husband went into an office where several employees were grouped. The "boss" behind the counter said we don't give copies of that paper. My husband was not happy but said, "Well at least tear it up". The "boss" tore up something but my husband didn't even know if it was his signed paper or not. My husband said, "Thank you all for a Wonderful Experience"...and we left. I would like North Star Dealership to know that from there we went to San Antonio Dodge. Even though they were closed, the "boss" happened to be there and spoke with us. He asked us to come back the next day and we would be treated wonderfully. They very next day "Memorial Day", we not only purchased a Dodge Journey from Roger, we purchased the higher end Journey Crew. We spent over $10,000 more than the one we were looking at at North Star Dodge. We were so happy with our salesman and experience, we told my parents. Less that two weeks later, they purchased the higher end 2013 Dodge 300. Oh well Jose!
Cars in bad shape, Bad language and horrible behavior.
So first off the car we test drove was in bad shape. Dirty inside and out. Bad rattle under the hood. This was a NEW car we were looking at! Then once we got inside, I decided to try the numbers. They pretty much insulted the current car I have which I was NOT trading in. Add in a lot of cuss words and horrible work ethics/behavior and you've easily got the worst dealership out there.
Go somewhere else (that is pretty much how they treat you!)
For years, this dealership has had one of, if not the worst reputation, in San Antonio for shady dealings and very poor treatment of their customers. However, the dealership has been sold, so I thought I would check out a used Challenger that had a fair advertised price. Surprise! The car was sold just before I got there.....and then the games began. If you like being treated poorly, have your trade-in low balled on price, and the advertised car mysteriously disappear before you get to the dealership, this is THE place for you! Otherwise, stay away! The only reason I gave this dealership one star is because there isn't a button for 'zero stars'.
Don't go here unless you liked being cursed at and lied to
I went and stood 5 minutes by a vehicle I was interested in. No one came over. I walked through the showroom with sales reps inside. No offer for assistance. I went to look at other vehicles. No offer for assistance. I went and finally asked the receptionist for a sales rep. One finally walks from behind where they were all laughing and cutting up. As we walked back to the vehicles, I mentioned the lack of assistance. He said it was the end of the month and every is getting your numbers in. I felt insulted. I asked to speak to the manager and that I wanted the manager outside with me where I had been sweating waiting for a sales person. It eventually came to raised voices and cursing.
The engine light on my Grand Caravan has come on twice (two different problems). Both times the service rep got to me right away. The rep told me it would be about an hour the first time and it was done before that. The second time I was told it would be about two hours because it was coming up on lunch time. I got a call on my cell in less then two hours that my van was ready. The tech worked on my van before he went to lunch. I had gone to this dealership because another one would not look at my van until late in the afternoon or the next day... Customer waiting area could use some work. The soda and snack machines are in another part of the dealership. The dealership just changed owners, so maybe this is on the list of things to do...