Alderson Lexus

Today 9:00 AM - 6:00 PM
Open Now
Sunday
closed
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Alderson Lexus

5.0
Overall Rating
(26)
Recommend: Yes (11) No (0)
Write a review: Sales | Service
sales Rating

Very Pleased

by lbertsch1 on 07/17/2017

Tim Zuber was very attentive and worked very hard to earn our business. Great buying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
26 Reviews
Sort by:
service Rating

Great Service great people

by Enichols08 on 11/08/2017

Rudy At Lexus service is the reason we continue to buy Lexus! Great Job Rudy!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

First service on my new Lexus GS 350

by FSportGuy on 08/05/2017

Aaron Valdez did an outstanding job managing my first service on my new Lexus GS 350. Everything was done as advertised, quickly and efficiently. I was in and out in less time than originally quoted. Very pleased.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very Pleased

by lbertsch1 on 07/17/2017

Tim Zuber was very attentive and worked very hard to earn our business. Great buying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great customer service

by mamasup on 06/17/2017

Adam Garcia was an awesome sales rep. He greeted me quickly and offered genuine information about the leasing program. He explained the features of the Lexus RX350 in a manner that was informative and easy to under. He listened to my needs and offered choices to meet them. I will gladly do business with him and Alderson Lexus again!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Outstanding Quality and Excellent Service

by Susanteach on 06/17/2017

I purchased my Lexus 2015 RX350 from Alderson in June 2015. It has been my best car buying experience ever, and over the last 40 years I have purchased many vehicles. I attribute my positive car buying experience to the car salesman, Aaron Valdez, and the wonderful business ethics of the Alderson dealership. Aaron Valdez is now the service manager of Alderson Lexus and I continually receive excellent, stress-free service. I happily drive over 100 miles to Alderson Lexus for Aaron Valdez and his staff to service my Lexus. I love my Lexus RX350! Thank you Alderson and Aaron Valdez!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Salesman

by happyw_my350RX on 04/12/2017

Tim Zuber was the salesman who helped me with the purchase of my new Lexus 350RX. He was very helpful and kind. I would definitely recommend this dealership and this salesman!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent sales!

by Buddycole31 on 03/30/2017

Adam was a excellent salesman, made the process easy! We would definitely recommend buying from him and the Alderson family!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Alderson Lexus

by jussen_smith on 03/25/2017

If you are looking to get a Lexus I highly recommend Alderson Lexus and Tim Zuber. I needed a car in one day after looking at them a month or two earlier. Tim could not have been more helpful. He isn't pushy or demanding and at Alderson they truly value customer service. I couldn't be more pleased.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

GX lease

by leeinlubbock on 01/06/2017

Sales Rep Tim Zuber was great! I couldn't be more pleased with the overall experience

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Royal Service

by OmarMahasneh on 12/30/2016

I just bought my LX 570 2017. Aaron Valdez was the man who went above and beyond to get me the perfect car my wife dreamt of. He managed to bring us the fully loaded LX with the extremely rare to find "wireless charger" option. It was exactly the way we wanted it and on top of that at the best price in the market. He fully deserves the best rating ever. I am happy and very satisifed and can't wait for the next deal when the LC 500 arrives.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

by k12trees on 01/29/2016

Just purchased a 2015 Lexus RX 350 F-Sport here. I started looking in mid-November, because I was not sure which model of Lexus I wanted to go with. Through all my visits and test drives of different models, my salesman, Richard Rico, was wonderful to work with. He was patient, courteous, and knowledgeable, and always spent as much time as needed with me to answer any questions I might have. Overall, the dealership has an outstanding reputation to start with. Between this, and the solid consumer satisfaction rating Lexus vehicles have, I was confident I was going to be happy with my purchase. I was not disappointed. Everyone at the dealership was wonderful! So glad I decided to purchase my vehicle here, and I am thrilled with my Lexus. [HTML removed]

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Alderson Lexus

by Goates on 12/30/2013

All the gentlemen at Alderson treated my wife and I with complete respect and showed us everything we even thought we might want. At closing Al was wonderful and completely covered everything about the Lexus with my wife. Thanks, Jimmy and Alissa Goates

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Pleasant Experience at Aldersons

by Memesattic on 12/30/2013

We have traded with Alderson's in Lubbock for a number of years and have been very happy with the people at the dealership. Al G. was our salesmen and he went out of his way to accommodate us. He was able to find deals with Lexus to save us some money and that was a great help. Al has great knowledge of the functions of the vehicle and was very good explaining things to us. We would certainly use Al G. again. The service department with Rudy as the service manager has always been great. All in all we are very happy with the people at Alderson's.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Disapointed in Amarillo

by disapointed11 on 11/11/2013

Sooo disappointed in Alderson Lexus!! Started communicating on Thursday to let sales know we were interested in auto, no problem. Drove from Amarillo to test drive and purchase. When we returned from our test drive, we were told someone put a deposit on the car (while we were driving it)! Just did not sound right. So later we found out the manager of the used car dept. was holding the car for his friend to purchase. we suppose that must be the deposit they referred to. If u did not want to sell the car to us, we could have saved a lot of trouble if we were told BEFORE we drove to Lubbock. We believe the young salesman that we were working with did not know about Mr. M. holding the car for his friend. So u see we were not only treated wrongly but Mr. L. missed out on a CASH purchase, and commission, so that Mr. M. could get his commission. I hope this is not normal procedure for your salesmen to "hold cars" for their friends and family and not tell anyone! Only writing this review because no one has returned my phone call.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Alderson's Great Reputation is well-deserved!

by happy93 on 09/23/2013

My husband and I have been customers of Alderson's for over 20 years. We have recently leased a 2013 Lexus LX 570, and we cannot say enough good things about the sales experience with Al G. His knowledge of the car business and his integrity are unsurpassed. He handled every detail of our sales experience with his friendly expertise. Worthy of mentioning also is the service after the sale that is handled by Rudy S. and Paul V. They do an excellent job of taking care of any required service needs. It is no wonder that Alderson has such a wonderful reputation for quality sales , service, and customer satisfaction! Loretta and Mike Owen

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Alderson's Great Reputation is well-deserved!

by happy93 on 05/02/2013

My husband and I have been customers of Alderson's for over 20 years. We have recently leased a 2013 Lexus LX 570, and we cannot say enough good things about the sales experience with Al G. His knowledge of the car business and his integrity are unsurpassed. He handled every detail of our sales experience with his friendly expertise. Worthy of mentioning also is the service after the sale that is handled by Rudy S. and Paul V. They do an excellent job of taking care of any required service needs. It is no wonder that Alderson has such a wonderful reputation for quality sales , service, and customer satisfaction! Loretta and Mike Owen

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Another great experience at Alderson Lexus!

by TexanPacker on 04/17/2013

I bought my first GS at Alderson's in 2007 and had a very positive experience, so when I was ready for a new one I went back. After an initial e-mail drew a very prompt response, I went in and spoke with Jason B. Jason did a great job pointing out the new features in the 2013 GS. He listened to my thoughts and needs and, unlike some car salesmen, did not try to make an immediate sale. We were looking for an AWD, which are rare in this area. I e-mailed three other Lexus dealerships and none had the AWD GS in Satin Cashmere. Finally, I located the car I wanted in a nearby state. After dozens of e-mails, Jason ended up giving us the best deal, finalizing everything as he was at the airport about to leave for vacation. Alderson Sales Manager Tracy P. then went about finding our specific car. Thinking we would end up having to order it, Tracy located our car (at the same dealership in the nearby state, I presume). Within just a few days, it was here. Sharla S., the same financial services manager we worked with in 2007, again did a great job explaining all of our options, which included making the most of a Lexus $$ incentive. While Alderson's gave us the best deal, something Jason said in an e-mail tipped the scales to their side even more: “I know we have been back and forth a lot but I want you to know that regardless of the decision you make, I appreciate your efforts to do business with us and that our service department will continue to give you the service you deserve as a Lexus owner.” That, to me, spoke volumes! I whole-heartedly recommend Alderson's and Jason B. for your next car purchase!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

First Lexus Experience

by PAM88 on 04/07/2013

This was my first purchase from Lexus and from Alderson in Lubbock, TX. I had been shopping for a few weeks and there were many differentiators in my experience with Alderson. First since we don't live in Lubbock so we contacted them through the internet and received an immediate response with all the information we needed. Second, on arriving we were greeted by Al G. who was very knowledgeable, guided us through the selection process, was patient when I wanted to drive several models, identified what I needed, and demonstrated rather than telling me about benefits I had not identified in my research. Not once during our day there did we not know what was happening or what the next step was. When we returned from lunch, Al didn't rush out to the lot while we walked around and talked about the vehicles we were considering once again, rather he greeted us on the show room floor when we came inside. There was never any pressure to buy, the entire experience was about helping me make the right decision for my needs and ensuring I know everything about my vehicle and all the services associated with it. I drove away in my new vehicle with confidence I'd made the right decision on Make, Model, Dealer and that I had the Al, Rudy, Alderson and Lexus behind me when I needed them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Lexus sells itself!

by ctk33ling on 11/29/2012

We've had several Lexus cars now, and we've learned that Lexus sells itself. However, Alderson Lexus, from the receptionist, to our salesperson, Jason B., and the service dept., gives you the best customer service. Lexus is the best value of the luxury cars/SUVs, we've seen. Jason sold us our first one, in a very non-pressure, honest way. It is a pleasure being associated with Jason and all of the Alderson Lexus people.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Excellent Experience

by CinWin on 11/16/2012

My husband and I had a great shopping experience as we purchased our first Lexus RX 350. Doug F. was excellent in providing all the key information for purchasing our Lexus at Alderson Lexus in Lubbock. He made our trip to Lubbock relaxed & stress free. We highly recommend you ask for Doug F. for your next vehicle purchase. C. Winter

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great Experience

by tjw12 on 10/29/2012

Alderson's is a class act. Jason B. is a hardworking and knowledgable salesman. He worked very hard to get me the exact car I wanted. This is my second purchase from him and I have been pleased both times. He spent a lot of time showing me all the new features on my new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership
Google Map