Jordan Ford

Today 10:00 AM - 8:00 PM
Closed Now
Sunday
closed
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 8:00 PM
Saturday
10:00 AM - 8:00 PM

Customer Reviews of Jordan Ford

3.0
Overall Rating
(3)
Recommend: Yes (2) No (1)
Write a review: Sales | Service
service Rating

Mustangs

byKitsunion 12/09/2016

My tire was bad and the service man showed me how bad it was. My mustang is just 8 months so I didn't expect something like that. I also brought my other mustang in for warranty items and had the car back the same day.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
192 Reviews
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service Rating

A bit disappointed

byladyspursfanon 08/09/2017

I have been taking by vehicle to Jordan for 9 years. Everything was fine until 2 weeks ago. I got the normal oil change, tire rotation. It was after having my SUV serviced I started having problems. It needed an extra quart of oil. Odd never did before. Then it hasn't run right since then. Very very disappointed.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Disappointed

byavinajaon 12/11/2016

Service to my F150 was good and quick - but my consultant was moody and did not called when the truck was ready. Usually I get charge for the works about 40.00 and I got charged 70.00 dollars - I know things do happen and I will continue to take my f150 to Jordan for service - thanks!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

Mustangs

byKitsunion 12/09/2016

My tire was bad and the service man showed me how bad it was. My mustang is just 8 months so I didn't expect something like that. I also brought my other mustang in for warranty items and had the car back the same day.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Time is important to customers, too.

bymckurthon 08/02/2016

Repair/replacement of rear view mirror & oil change

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

sales Rating

Great place to buy a truck

byldmullinssron 04/20/2016

I have dealt with Jordan Ford for over fifty years, and have never been dissatisfied with the treatment I have received. As far as I am concerned , Jordan Ford is the best dealer around.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

They dun good

bySAeejeejon 04/15/2016

I've been happy with Jordan Ford for 26 years. My latest service was the first oil change for my 2016 Ford Escape and all was well. No problems expected either. But I do remember earlier times where Jordan solved problems that even the Ford engineers at Dearborn MI could not. They have earned my loyalty.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

MV-1 purchase

byjvwsa12on 04/05/2016

I went in to buy an MV-1, specialty vehicle. Len was my salesperson, and he has been awesome! He got me a great interest rate for my loan. All of our needs have been met, we will and do refer to Jordan Ford.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Exceeds my expectations every time!

byjillwinnon 03/30/2016

I needed the pin for the keyless entry since it did not come with the preowned Explorer I bought. I was told the best place to go was a dealership and that was you. The staff is friendly, helpful and were able to get my code within 30 minutes and for a reasonable price.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service

byRobWickon 03/25/2016

As always Jordan Ford's service department did an awesome job

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good service

byggJjjjjon 03/25/2016

Job was done quickly and the folks at Jordan were as usual helpful and friendly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

The road trip that almost was not.

bywilderintexason 02/23/2016

I was looking at a few days wait to have my vehicle looked at anywhere else in town. My service advisor Jonathan Cordero had a idea of what was wrong with my truck after our phone conversation. I had the truck towed to Jordan Ford before 7am that Friday not to waste time, and received my truck back that same day. My family was still able to get back on the road and continue on with our weekend trip we planned, and Jonathan informed me on my service and maintenance that is coming up. I have never experienced such great service at a service department. I'm definitely going to be taking my trucks to Jonathan from now on.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Oil Change

byrongreton 02/22/2016

2010 F 150 Ford King Ranch, have always brought truck to Jordan Ford. Always good service. I only wish they would improve time in quick service lane. Has always been slow 1 1/2 for oil change is just too long. thanks ron

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

Great service.

byLadyspursfanon 02/18/2016

The service was great as usual. I live by Seaworld and go to Jordan for service. James, had me in and out in the time he said. Keep up the good work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

I'm Happy

bymhs5927on 02/18/2016

service was excellant. job was completed in less time than estimated.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Refreshing Visit

byccourtney4on 02/15/2016

I took my new ruck in for its first 5000 miles checkup. I was anxious to see if I would have a hassle with the free oil change, free tire rotations, and free maintenance checkup....as I ourchased a plan for all of that when I bought the truck. I was expecting a glitch and someone to tell me there is no record of the plan, or that I owe "so much"... BUT -- NOPE -- no hassle, no problem. And the service was smooth, quick, and the people were very courteous. An actual great, refreshing experience -- much different than what I'm used to.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Awesome

byBoneman5215on 02/15/2016

I get all three of my vehicles serviced here. James and his crew are awesome!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Service

bysteveg1966on 02/14/2016

Purchase 1999 F150 Lighting after seeing truck on your website. Although asking price was higher than others seen on the internet the condition and updates done helped. Also being located here in San Antonio from Jordan Ford Motorsports made it a good buy. The service received was excellent from start to finish. The sales staff was very helpful in answering all questions. Thank you all. Steve Garcia

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Survey recent visit.

byVideoman2492on 02/10/2016

I like the fact that in most cases unexpectedly when issues occur that you guys and gals take care of the situation the day of because I don't mind waiting and you take care of the customer with kit gloves. I would make one recommendation that I see younger staff and sometimes the use of terms is a turn off. I am Mr. and not (nothing) when asked a question. In other words state How are you Mr. Clark how can I help you. Or Sir/Mam "How are you how can I help you." Put it this way who should be nice first. The person receiving the money or the person giving the money!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Regular maintenance - fixed issue with the shaft mechanisim.

byavinajaon 02/08/2016

Awesome like always, service was done and issue with shaft mechanism was fixed. thanks.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Exceptional Service

byIgnacio1214on 02/06/2016

Purcased a Toyota Seqouia after months of looking. I was not able to make it to the dealership to see the SUV so salesperson Barry Martin went out of his way and brought me the SUV to see it at work. I loved it so we purchased it that same day. Great job Barry and Jordan Ford.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Professional caring automotive dealership with NO high pressure

byHonestmeon 02/04/2016

This is I think my 8th car I have purchased from Brandon I trust him and Jerry completely and will be a customer for life thank you for being a professional caring dealership the world needs more service like this.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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