Momentum BMW
Customer Reviews of Momentum BMW
New car lease
byon 10/24/2023
Very helpful staff. Made the leasing process a breeze.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A Luxury Dealership Without The Stuffiness
byon 07/04/2021
This Sonic dealership was built in a former Sears location. Unlike those palatial, intimidating high-end structures, the ambiance is more casual, although luxurious where it should be. Staff is courteous, without being syrupy. In short, all the amenities without the fluff. I was attracted to a 2019 Audi e-tron, and was greeted by George Sanchez. He's young (as are much of the employees), ambitious without being overbearing, and a pleasure to work with. Negotiations were calm and highly professional. Although we didn't come to terms on the first go-'round, a next-day visit proved successful. Sales Manager Aaron Anderson sealed the deal, and Finance Manager Matt Harris overcame a technical issue, allowing us to drive it away. By all means, include Momentum in your search, and see George ... you'll be well-treated.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Wonderful Experience!
byon 05/04/2021
This is my first experience with BMW and with Momentum, and I must say, I feel like I have joined a prestigious club of some sort, and have been welcomed in with a celebration! Bjorn and Jason went above and beyond to help me: helping me to fully understand my options, working out a deal with which I'm very happy, showing me the beautiful 430 convertible, answering all of my questions thoughtfully and with kindness. They were both amazing and I'll definitely be sending my friends their way! Thank you, it was a wonderful experience. I'll be back when my lease is up and I'm already looking forward to it!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Custmer Service advisor "Dwayne" did not listen ...
byon 02/06/2021
I brought my Jaguar iPace in due to wreck on Sept 22nd 2020 ... It is now Feb 5th 2021 ... My car appearance wise was fixed ... But the service advisor did not listen to me and gave me a car that shut down on me in the middle of a busy road ... They took my car back to this day i still dont have an answer about when it will be fixed ... Dwaynevthru the whole proccess never reached out to me except when incalled to check on why it was taking so long ... I am fighting with my insurance company weekly ... Because they say they don't know if my current issues are due to the accident ... This whole experence has been a nightmare that will not end ... I still don't have my car ... I still don't have any answers ... and i still never get a call ... I have to initiate any responce with calls to them ... Now buying the car the dealerdhip i give a 4.8 ... The Service area i give a 4.8 ... Collision Repair side a 2.2 ...
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Not Impressed....AT ALL!
byon 12/29/2020
Not impressed AT ALL! Customer service skills need WORK especially for luxury brand! For our entire experience with Momentum BMW, the first impression was not great, the middle was OK, and the last impression was even worse. We were looking for a BMW for my mom's birthday. She is elderly so I wanted to ensure there were safe guards in place since she is in a high risk category for when we test drove the vehicles. After the initial contact, I waited a while for someone to get back with me regarding the vehicles we wanted to test drive. When it was close to my appt time, I had to call and request another sales person because the other sales person never got back with me prior to my appointment so that I can give him the VINs of the cars we we wanted to test drive. Once we finally arrived to the dealership, since the first client advisor didn't have the cars ready, the second client advisor was scrambling to get the vehicles we requested ready and sanitized. We waited a while to test drive the BMW X1 that we liked because it had to be jumped. We were informed that the battery was dead! Red flag, however I really appreciated his honesty. I was told that the battery would be replaced if we were to move forward with the vehicle. Great. The client advisor was knowledgeable and nice enough but didn't really seem that enthusiastic about his job. But that's neither here nor there. I had another issue about their credit card policy which was ironed out by the Sales Manager and our client advisor for which I was really appreciative. That's why I gave 2 stars instead of 1. Here's where the last impression was like the first...meh. On the day that I told them that I was ready to move forward with the purchase (the next day after test driving) I was told that the vehicle was being purchased through text message. The client advisor told me that the Manager would get back with me with similar vehicles (again through text), but I never heard back from ANYONE! Not even to say that they didn't have anything available. Great "customer service" from a "luxury" brand dealership. The next day we went to another dealership, AutoNation after I found the same make and model that we test drove at Momentum BMW except this BMW X1 was newer with less miles and 2+ more years of manufacturers warranty. The customer service we received at AutoNation was ABOVE and BEYOND what we received at Momentum BMW. The sales person at AutoNation was happy and enthusiastic and was such a joy to deal with. He was quick to respond to any questions we had and we never waited long for a response. We purchased that BMW X1 from AutoNation and they now have our business for the car my husband and I will be purchasing in 2021. Oh, and AutoNation didn't have any of the unwanted dealer add-ons that we didn't have to option of declining at Momentum BMW. I will NOT be recommending Momentum BMW to any of my friends and family.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Never Disappointed
byon 10/06/2020
All personnel are very helpful and accommodating. They really make you feel welcome.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
BMW EXPERIENCE
byon 06/13/2019
excellent buying experience. great staffs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience
byon 06/13/2019
I have bought 6 cars from Momentum BMW , and they are very honest and professional. Highly recommended !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Do not buy a used car from here
byon 06/22/2018
This dealership knowingly sold me a lemon 2010 Nissan Maxima. It was priced at $10,900, I purchased it in May 2017 for $10,400, and as of date, I have spent $9000 in repairs. I continue to have problems with this car. The day I was to take it for a test drive, Jessica told me customers took the car to Shreveport, LA. so they wouldnt be back that day. The customer didnt purchase the car, so I did. The two front tires, as explained by the mechanic were wrong, the entire AC unit went bad, the battery went bad, the rotars were warped (a front tire bursted while I was on a Houston freeway), my transmission was bad ($5200 repair), it went bad again, and now the alternator. There is a piece under the hood that was never connected properly. I spoke with the Used Car Manager shortly after I started having problems. I asked him if they reinspected the car when the customer returned from Shreveport. He dismissed me immediately, oh we dont have to do that. I told him it could have been possible the customer did something to the car. Again he dismissed me, I doubt it. I suggested in good faith and effort that he fix the car. We do only high end repairs, he said, indirectly telling me I couldnt afford it. But, he said, I will recommend this guy who does good mechanic work. The mechanic he recommended, well, lets just say I never saw him with the piled up cars in his lot. The place looked like a scene in a zombie movie. I actually risked my safety trying to find a person to talk to. This is who the Used Car Manager referred me to. By the way, Jessica told me there was a spot to charge my fob (wireless key). After looking it up, it is nothing but a holder, not a charger. Not a saleswoman with knowledge. After several negative reviews, a Director called me. She said, you have to put this past you. She suggested I trade in my car. Why would I do that and subject myself to another bad car? I believe I made a reasonable offer. Fix my car. Period. She turned it down, indirectly saying, via email, they only do high end repairs. So, now it is a lemon law complaint process I must go through.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Very Concerned Customer!!!
byon 03/12/2018
I have only had one experience with this dealership, and it will be my last. The sales and finance staff were friendly and good to work with, but I believe they were misinformed by their service department's review of the used 2009 Nissan Rogue that I purchased. Or they simply were hiding the true condition and just trying to move the car. I was provided a Carfax report which was clean, and it was said that the car passed the safety inspection that they run their cars through before selling them. Two weeks after I purchased the vehicle, I had it in the shop. New Tires (the tires had split down the sidewalls - all 4), the shop told me the discoloration in the rubber meant they were really old and that these should have been replaced before the car was sold as they were a safety hazard. Both front control arms, one tie-rod, and a CV axle with joint had to be replaced (the CV joint was so bad that the seals were actually leaking visibly and when the brakes were applied it actually moved the entire tire assembly which is usually solid and doesn't move). To which I also question... was this a safety concern. And why did the inspecting technician at Momentum BMW not actually see this.... or did they? Doesn't seem they even took the tires off the vehicle. All of this simply makes me wonder if they do this type of inspection on all of their used cars, and if so.... who else is out there riding in these so called safe cars as deemed by Momentum BMW. Had all of these issues been disclosed, I would not have purchased the car, but then again... the car should not have been for sale in the condition it was in. Even though it cost me.... I am just glad it was corrected before someone was hurt. Please be aware, and do not make the same mistake that I did.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service
byon 04/29/2017
I have taken in car to this dealership a couple of times and I must tell you how great the service is. I ask for no one other than Peter S. whenever I go, I've found him to be a man of integrity, honest, and very helpful. Great job Peter!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Never going back
byon 04/13/2017
Went here to try and trade in my almost 3 year old Mini that I bought brand new from Mini Momentum. The car's retail value is around 21k and trade in value around 17-18k. They offered me 13k so I walked out. Went to Mercedes of Greenway and got 17.7 for my trade in, a low rate and a better car. Thought they would be the same as Mini, but they're not. If you have to go here ask for Lee Carter. I didn't know he was working here or I would have asked for him. He used to be at Mini and was why I had a great experience there. Be warned this dealership's management will probably extremely low ball your trade in. I suggest you get it valued online by Auto Nation first and come armed with that info if you must come here.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
service review
byon 02/28/2017
Peter Schermerhorn is GREAT, always get things done to our expectations!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bad Experience !!!
byon 02/27/2017
Very BAD Experience!!! I dropped off my car for a repair begging of DEC with busted air pipe by the engine a week later car I picked up my car to Find a bigger issue all speakers don't work immediately I go back and its been over 2 MONTH my car is not fix and not sure when it will be! I reached out to service manager nothing to seem happening! I read other negative review the dealer ship always replies by sorry and please contact General Manager, Thomas Kuranoff, [contact info removed] so I did, He never replied to my call !!! Will never go back there again!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great Service
byon 02/26/2017
Peter Schermerhorn, is my service rep and he has always gone above and beyond to take care of my service at BMW. He is a good communicator and always keeps me in the loop on expected completion time. A pleasure to work with him.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service, Peter Schermerhron, at Momentum BMW
byon 12/22/2016
I recently had my car serviced at this dealership. My Service Advisor, Peter Schermerhorn, provided exceptional customer service with regular status updates and even arranged for a loaner car when my wait time became long. That is what I call great service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great customer service from Peter Schermerhorn
byon 12/16/2016
Great customer service from Peter Schermerhorn. Dropping off my car was extremity easy he had me in and out within a few minutes. Every step of the way he would give me updates, how it was getting fixed, when the repairs where done and when I should be able to pick it up. I'm definitely going to bring my car back for any other services it might need and recommend him to my friends and family!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Peter Schermerhorn
byon 12/06/2016
Peter Schermerhorn did A-ok
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
BMW 430i Gran Coupe BMW SW Review
byon 12/02/2016
I had a fantastic experience at BMW Southwest. I have bought my two previous cars from here, albeit used. My most recent purchase is a brand new 430i GC. I couldn't be happier with the service that was provided by Jered (client advisor) and Max (the General Manager). They were courteous, did not waste my time, and were very direct with their offer. They listened to my requirements and expectations and they delivered without hesitation. Jered is an excellent asset to the BMW team at SW. He is always available to help out and answer any questions and replies almost immediately. He truly cares about his clients and their satisfaction. He represents BMW very well. I am happy I did business with him and the BMW team at SW.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wonderful experience at Momentum BMW - Max White
byon 11/28/2016
I wanted to let everyone know of my wonderful experience at Momentum BMW and to thank Max White for all his help and patience with my recent purchase. Max was terrific and a pleasure to work with. I would highly recommend him without any reservation. He was the only reason I purchased my new car since I was visiting the dealership for service on my previously owned BMW. Max was so gracious that he let me test drive his own personal car, since there wasn't one available to test drive. How many car dealers do you know that would do that? On top of it all, he gave me a fantastic deal on the new car! I would also like to thank his sales associate Tatiana Curo. She was wonderful to work with and they make a excellent team. I would highly recommend anyone looking to buy a BMW to look up Max and Tatiana!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Cedric Ross in Service ROCKS!!!!!!!!!!!!!!! Need help go here!
byon 11/09/2016
I took my car in... I'm not an expert; however, Cedric Ross took the time to explain until I understood and stayed true to his word! Keeping my car and keeping Cedric Ross as my main go-to-person!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Customer Service
byon 11/01/2016
Really enjoyed my experience on recent customer service. My new service tech, Cedric Ross, was professional and followed through in a timely manner. He kept me abreast of stages of car repair as well as the costs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments