Land Rover Houston North

by Ridersyn on 04/11/2015

Although sales is the worst here, their service dept. is excellent. From start to finish they don't miss a thing.

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by kik1958 on 03/22/2015

We have considered either a jaguar or Land Rover 3 times and have always given up based on our visit to this dealership. They refused to negotiate. They lied about the car and service history. My wife would test drive without me and she was ignored, I assume, because she is a woman. The online "special Price " was only $100 of MSRP. At least they do not harass you with phone calls after submitting a request. I can't imagine what service would be like. And glad I do not get to find out since we went elsewhere.

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by WoodlandsGuy on 03/20/2015

We bought a used Infiniti EX35. Next day the check engine light came on. Before bringing the car to Land Rover the first time I had AutoZone run the codes and saw the current P2A00 and P2A03. When Land Rover Houston North checked it out they said they could find nothing wrong. They sent it to Sewell Infiniti down the road to be checked. When I looked at Sewell’s first invoice to Land Rover Houston North it shows the SES light was not on when they got the car. Did your Land Rover service guys erase the code? At this point Sewell ran their tests and determined it showed a past error code for the sensors. They reset the SES light. Light came back on after driving for a day or two. We returned the car to Land Rover who then you sent it back to Sewell again where they again failed to perform adequately and found nothing wrong. I then bought my own code reader and saw the 2 codes myself before taking the car into Infiniti West Houston. Before I was home from the dealership (in the loaner car they gave me) they were calling me to tell me they found the codes and determined that the 2 sensors needed to be replaced along with a cracked drive belt. They found the problem in less than 2 hours. In addition they discovered that the car was in need of a recall steering column part at no charge. When buying a car from a dealership like Jaguar/Land Rover and paying a premium price you expect a car that has been checked out by the service people to be free of these defects and that the dealership stands behind their work. Bottom line is when we were shopping this car for our daughter we bought from Land Rover Houston North because the car was overall a better option due to features and price. We would have been far better off buying one of the 2 cars we had found at another north side dealership that were priced higher. I am disappointed that Land Rover Houston North will not stand behind their product and would treat a customer in this manner.

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by SirTony on 09/23/2014

On the sales side they were friendly and did go out of their way to sell us the car we wanted. But that is when the nightmare started. We have not had a single service visit that didn't take at least one follow up visit. A good example is the last one about 3 weeks ago. We took our Evoque in for an $800 service. Within 3 days the service engine light comes on. To get that fixed it has to be at the dealerships convenience. We are waiting on a call back from the service manager. But from previous experience he will never call back. Not the first time this has happened. On a previous problem, I was even on a conference call with the Service Manager, Sale Manager, etc. They promised to look into the problem. I sent them the service records and never heard back. This bad experience goes on and on. Do not by your Jag or Land Rover from this dealership.

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by montlargo on 05/15/2012

I purchased a 2011 Range Rover Sport a year ago. I am very pleased with my RR Sport and the professional service I received from Land Rover Houston North. My sales advisor Robert is very professional and knowledgable. I highly recommend this dealership. AJ and his team go above and beyond to make the buying experience enjoyable. I drove from Sugar Land to buy my vehicle because of the variety of vehicles they have to choose from and the friendly atmosphere.

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by collinsdave79 on 05/07/2011

Best service on the planet. Just bought a land rover while servicing our Jag. Saved me over $1000 on my last service. Honest and friendly.

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by blklab4 on 03/29/2011

I owned (and sold) a Jaguar S-Type “R”. Like others have stated, you will be very lucky if you get a return call from the service department in a timely manner. I had one issue with the car where they took 11 weeks (total time) to attempt to solve the issue, and it NEVER got resolved. The technicians are not mechanics, but parts swappers, who keep changing out parts until the problem stops. If your car has an extended warranty the dealership will be looking for extra ways to generate income (e.g…changing out unnecessary items). I’ve had items taken from the car, and in addition, almost every time I get the car back there is a ¼ to ½ a tank of gas missing. I had them start to document the fuel level when I dropped the car off for service. Save yourself some grief and find another auto dealer.

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by mtill on 12/28/2010

to start, their website showed they had 11 2011 XJ's in inventory, when i got there they had 2, the sales girl said the rest were executive demos. i wanted a black supercharged and they had one. when they showed it to me it was fine, when they finished in make ready it was all scratched up. it broke down a day later. they said they couldnt work on it because they didnt have but 1 tech who could work on jags. they also said they didnt have any loaners. the sales girl said there were no recalls with the car, no problems at all. the service manager said they had 11 other cars in front of mine, all with the same recall issues. the finance guy commented a dozen times how it 'must be nice to pay cash for a car' and 'wow, what a nice watch'. this is the weirdest car buying experience of my life. i've already contacted my lawyer, i want my 90k back.

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by goudy on 06/29/2009

My wife and I are having a horrible experience with this dealership. We went into the dealership at about 12:45 pm on Friday. June, 19, 2009. We did not leave with our "Certified Pre-Owned" 2007 Range Rover HSE until 7:30 pm. A light on the dash came on during the ride home. We tried to investigate the light, but we were given the manuals for a Range Rover Sport. After contacting the salesperson, we were told that the light was related to tire pressure. I attempted to add air to the tire on Sunday and the valve stem broke. My wife returned the vehicle to the dealership on Monday (3 days later). Darrell agreed to replace the tire with the broken valve stem and give the car another inspection to check the other 3 tires for the same valve stem problem. My wife requested the certification checklist for our vehicle. The checklist revealed that the car was not brought up to standards before we left on Friday, June 19th. Three of the tires were at 3/32" tread and the tire with the broken valve stem was at 4/32" tread. For certification, tires must be at 4/32" tread. Our front brake pads measured 1mm and our rear pads measured 3mm. Only our front pads were replaced. Certification requires that the pads be at least 50% of new. New pads start out at 10-12mm. Our pads were below 50%. When my wife picked up our vehicle from the dealership on Friday, June 26, 2009, she spoke with the general manager Jason Lacher. He agreed to replace the 3 tires that did not meet specs. After reviewing the entire chain of events, we realized that the dealership still did not pay for the tire that had the broken valve stem, and our rear brake pads still do not meet certification requirements. I have left Jason voicemail messages and sent an email stating the unresolved issues that we have with this dealership. If you disregard my experience and still decide to buy a certified pre-owned vehicle from this dealership, be sure to request the checklist for your vehicle and also a list of the measurements required to meet certification.

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