Gillman Subaru North

Today 09:00 AM - 09:00 PM
Closed Now
Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 08:00 PM

Customer Reviews of Gillman Subaru North

4.1
Overall Rating
(9)
Recommend: Yes (7) No (2)
Write a review: Sales | Service
sales Rating

Professional & Efficient

byFrankSinatraon 06/30/2018

I had purchased many vehicles in the past. I knew what I wanted and what I didn't. The salesman listened to my requests and did not deviate. Very professional and efficient. Completed purchase within an hour of arriving.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

12 Reviews
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service Rating

Installation of four new tires and oil change

bypennylaneon 09/10/2018

No delays, smooth and quick service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good service

byDonna50on 09/08/2018

The service rep was very patient and helped me evaluate my options. My funds were limited and I had to choose between new tires and a 30,000-mile service. He was knowledgeable and never made me feel rushed or pressured. I have confidence in Subaru service reps because of my experiences at Gilman North. In addition, they arranged for a loaner car because the service would take several hours.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Tow hitch added to CrossTrek

byEdJansonon 08/15/2018

Quick friendly service. Marshall did a great job!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Professional & Efficient

byFrankSinatraon 06/30/2018

I had purchased many vehicles in the past. I knew what I wanted and what I didn't. The salesman listened to my requests and did not deviate. Very professional and efficient. Completed purchase within an hour of arriving.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

GREAT SERVICE

byPurpleme2on 06/15/2018

Very efficient friendly professional and knowledgeable service representative.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

False advertising. Excruciating experience. Stay away!

bysumbodysheroon 05/24/2018

This is honestly the most excruciating experience I have ever had with any business. I have had many sleepless nights because of the stress it has given me. Now I understand the reputation that used car salesmen have gotten. These people are straight up [non-permissible content removed]. The vehicle was listing at 5511 on their website, yet they charged me 6006. They rush you through the process and kick you out the door. You see no paper work: just a big tablet (in LANDSCAPE view instead of portrait, so you cannot see the top of the document). You cannot control anything: Taylor from finance just scrolls to the bottom and says "Sign here." He even warned us before we started and said "You don't want to be the first one to break this". They then give you the paperwork on a flash drive which you cannot open on your phone, so by the time you figure out that you've been screwed by their false advertising, it's too late. Every time you call, you are asked "Subaru or Acura". I tell them it's a Hyundai and they always give me an attitude. You are then transferred to someone who either has a full voice message box, or does not call you back for WEEKS. I asked Taylor from finance if the ~6000 was before or after the 2000 down payment. He said before. He either has no idea what he is doing or is a [non-permissible content removed], because it was AFTER. I did NOT go in there to spend eight grand. The two people I dealt with were Taylor and Jay Ali. Upon entering the office, Taylor was complaining to us about the previous customers and had a chip on his shoulder that he was not getting the respect he deserved because his name tag said manager (his words, not mine). Every time we saw him, he seemed frustrated at his job and his smile seemed really forced. Pretty much every thing Jay has said has been incorrect. He spelt my name wrong on the paper work, even after I brought it to his attention (this mistake is now cemented in stone). He keeps saying that I'm from Long Island and I have to keep correcting him that I'm from RHODE Island. We had to correct him about the trim of the vehicle he was selling us. I told him about the Gillman Promise and he didn't seem to know what I was talking about. He told me the chat window was just a robot and so what they said did not matter. I confirmed and took a screen shot proving that the chat window is a REAL PERSON. He told me that the car couldn't have been listed for 5511 because that is not a round number; I told him that the 6006 I was charged was not a round number either, so what in the heck kind of argument is that, especially when I have a PDF download of the web site listing which was downloaded the night AFTER I had bought the car. They were listing the car for a lower price online, even AFTER selling it to me for a higher price! Now they are telling me that the extra money is because of the service they did to the vehicle. THIS IS A LIE. There were cheerios and children's toys in the back of the vehicle. Let that speak volumes about the level of service you will get with Gillman. The windshield has about five cracks in it. There is a giant dent on both sides of the vehicle. The wipers sound like Pterodactyls. The car hadn't had an oil change in 10,000 miles, and my mechanic quoted me about 700 dollars in work that will need to be done to the vehicle, not including having the transmission changed eventually because no one ever changed the fluid and now it is too late to change it because the transmission will go into shock. PS: $189 "documentary fee". At my girlfriend's work, they charge a $25 documentary fee. SCAM! If they had just put "$189 documentary fee" on the website next to the price of the vehicle, I would have closed the page and never step foot in this place. All the taxes and fees added up to $718 (no warranty). I could have bought a car for that on Craigslist! From now on, that's what I'll do. No more dealerships, ever.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Disappointed first time buyer

byRazolMaharion 03/29/2018

I agree that the sales people are friendly (Walter and Johnny/Hassan) but: 1.Internet price did not include an extra $1400 reconditioning fee. Negotiated with the sales people who did everything they could to bring down the payment to 600. Paid another 1750 (originally 1950) for bumper-to-bumper warranty. 2. Broken light was not replaced -- just screwed into place. The plastic housing is still broken and has sharp edges. When asked, answer given "We are not Chrysler" so they don't have the parts. Sigh. 3. Note to self: never buy a Chrysler from a non-Chrysler dealer. I gave 2 stars because of the friendly staff. My whole experience warrants only 1 star.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Great sales service!

byliapiawon 03/06/2018

Our salesman (Rickey) was very helpful and went above and beyond. He even stayed after closing to help me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great service

byRally_raceron 09/28/2017

Steve Daunoy helped me throughout the whole process, worked with me when I decided what I wanted and stayed 2hrs after they closed to make the deal happen. Extremely helpful and willing to work to find what vehicle best fits you. Finance was a little pushy with warranties but overall great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience

byMountainLoveron 03/28/2014

Our sales rep (Felicia) was very friendly and helped us get a great deal. The sales manager (Edwin) went to another dealership and drove the Forester we wanted to this location. Great personal touch.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

subaru north houston

bycustomer20on 06/07/2010

I called to get an estimate from Subaru North Houston for a 2002 wrx. A woman answered and left me on hold for several minutes (i had previously got a quote from another dealer in town) - once she come back she quoted me $1800. This was about $400 more than the others. I asked her if she could lower that price because the other dealers were cheaper and her rebuttal was that these were genuine Subaru parts. I told her I had called other "Subaru" dealers and they were cheaper. The whole time I felt like I was talking to one of those "hills" girls and got no good info. She was borderline rude and had no knowledge of the product. I would recommend finding another place to service your vehicle.

  • Recommend this dealer? No

2 Comments

sales Rating

Best buying experience I have had in 42 years of buying.

bysubienewbie5on 04/25/2008

This was the best buying experience I have had in the 42 years that I have been purchasing vehicles. I was not that knowledgeable of the Subaru line and the told this to the salesman (Chris) when he came out to greet us. He walked us through the lot explaining all of the features on each model and told us about the technology used by Subaru for all its vehicles. We test drove a Forester then a Tribeca. Both were outstanding vehicles both in handeling, comfort and value. We decided on the Tribeca and the whole sales experience was wonderful. Everything from test drives, going over standard and optional equipment, safety features, the trade-in, the finance department and after the sale introduction to the service department was handeled with professionalism, honesty and with respect to the customer. There were no surprises at the closing of the sale and never under any pressure to purchase. A very stress free experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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