Took my 2017 GMC in for service . Had a piece of weather stripping that was loose under the hood . Instead of fixing the problem the service tech just ripped it off and tossed it ! Called complaining , they said they would order a new piece , haven’t heard from them since ! Service has really gone down hill in the last year ! Unhappy customer!!
Josh was the best salesman I have encountered in 40 years of buying vehicles. His calls and emails were very informative. He sent good pictures of all views, inside and outside of the truck. He was accurate with all his facts and figures and answered all our questions quickly and accurately through internet and phone calls. We had all the information before we made the drive to Granbury. Josh also took great care to make sure we understood and were comfortable with all the features of the new truck before we left the dealership. The dealership was very easy to do business with. I would recommend this dealership and Josh to anyone looking for a vehicle.
Big City Knowledge - Small Town Hospitality
I have been a loyal customer of Troy Young since 2005. I have purchased THREE trucks from Troy and have recommended countless friends, family members and even customers to his knowledge and professionalism. He treats his customers like people - not a quota - and when your deal with Troy is complete - you know you have a lifelong friendship with this man. He is genuinely all about the customer. He even gives his customers his personal cell number in case you have questions or concerns when the dealership is not open. He definitely goes above and beyond what anyone would ever expect from a "car salesman" and is a true asset to his profession! I, personally, won't ever buy from anyone else! Ted Barr
The Story Behind a Great Story
So why would someone want buy a bright red cherry pickup with white leather interior and more bells and whistles than my friend's imported sports car from eBay (especially to lay fence and work on the ranch in Texas) ? That was my question - so I had to find out for myself. Well, after talking to Troy for a couple of minutes, or at least what I thought to be a few minutes, I realized this guy was genuine and authentic. Now ask yourself, when was the last time you could honestly say you knew a car or truck salesman to be authentic and genuine ! (yup, that's a rhetorical question for sure) Troy and I spent some time going back and forth with what my needs were and what he had in inventory to match those needs. By the time I did my research and came to a logical decision, there was no doubt in my mind that I was flying to Texas to take possession of a new pickup truck; then driving it back home to Boston. (that's Boston, not Austin !) Of course, my wife needed a little encouraging to go yet. You see, after trying to make sense of the "deals" we had locally in the greater Boston area for a 2009 Chevy 1500 LS - I found out that not only was I getting a 1500 LT for $3,000 less in Texas (than what I would have paid for the LS) - but I was getting along a whole lot better vehicle without the usual car salesman BS and high pressure sales tactics. So, buy the time I spent the money on a one way plane ticket, one night in a comfortable hotel, gas for the ride home, and a whole bunch of good eat'n BBQ along the way......... I still ended up saving $2,500 - and got a better truck with more gizmos than I ever thought a pickup could pack. Troy had a man waiting to pick me up from the airport for the 70 minute ride back to the dealership; just like he promised. When I arrived, I knew in a moment just how true my original assessment of Troy's genuine down-to-earth persona and professionalism was - he was all that and more. We went over all the ins and outs of the vehicle, the safety checks, a very thorough "pre-flight" checklist. He knows his stuff ! Then we went out to lunch - the first of many memorable delicious BBQ stops on my way home. I appropriately nicknamed this trip the Texas BBQ Tour. To this day, I still keep in touch with Troy via the wonders of today's technologies - he's one heck of a salesman ! Oh hell - he didn't sell me a truck, he just developed a great relationship - thank you Troy. People ask me all the time about my Red, White, andd Blue Chevy "bow tie" sticker - I'm glad to share my great experience and story. And, I can't wait to fly back to visit when I need our next vehicle. Now you know the Story (and the man) Behind a Great Story !
Troy Young is one of the best Truck sales associates I have ever worked with. He was very knowlegeble, curtious, prompt and honest. He actually delivered my truck to me 30 miles away after we closed the deal. I would highly recommend him to anyone in need of a vehicle Bill