Hendrick Volkswagen Frisco
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Customer Reviews of Hendrick Volkswagen Frisco
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George Strong is the Man!
by Kevin Hogan on 07/11/2025
I had the pleasure of working with George Strong at Hendrick Volkswagen in Frisco, and I can’t recommend him enough. From the very first online inquiry I submitted in the morning, George reached out immediately — sending detailed pictures… and videos of the 2025 Volkswagen Tiguan SE R-Line in Avocado Green, which my wife had her heart set on.
George was extremely kind, patient, and easy to work with. His responses were quick, clear, and never pushy. He took the time to understand exactly what we needed and worked with us to meet us at our price point — making sure we got into the perfect vehicle without hassle or stress.
He’s also a true car enthusiast, something you’ll notice right away when you step into his office — decked out with Hot Wheels and car memorabilia. That passion shows in the way he treats his customers and loves what he does.
If you’re looking for an honest, fair, and genuinely caring salesperson, George is the one. I would highly urge anyone in the market for a vehicle to go through him. He made what is often a stressful experience into something smooth and enjoyable. Top-tier service from start to finish.
Thank you, George!!
267 reviews
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DAVID DAVIDSON is honest and patient.
by Best VW salesperson on 01/02/20213 years ago I met David while looking for a new vehicle. I wasn’t interested in what VW offered but soon referred my daughter and then husband to David. Both bought and have been more than pleased with choices. I recently was ready to trade… and met with David once again and this time I bought a Tiguan. He was patient and very informative of options and with no pressure he left me to make decision. I called later in the day and moved forward. He is honest and patient. RARE quality. I highly recommend if you are looking, to at least meet with him and see what he offers.We are so happy to read such a great review about Hendrick Volkswagen Frisco and David! We appreciate your business!
Used 2017 toyota highlander
by Looking4u on 12/23/2020Thanks for showing me the car. Nice and clean. George was courteous and respectful. I enjoyed the experience.Thank you! Glad you enjoyed the experience!
New Atlas lease
by Marcus C on 12/07/2020We had a great experience dealing with David Davidson at Hendricks VW! He was kind, tireless and patient both Friday night and Saturday morning. He went the extra mile to ensure our paperwork was ready first thing Saturday so we could… avoid the dreaded finance wait times and he ensured we had all of the education available about the vehicle! We love our new SUV. Go see David, you’ll be glad you did!!Marcus C, we're so glad that we were able to go above and beyond your expectations!
OUTSTANDING CAR SHOPPING
by Hilary Jenkins on 12/07/2020I had the most outstanding car shopping experience at Hendrix VW in Frisco,TX. Go see George Strong and you will be so happy that you did! You will receive outstanding personable customer service!!Hello Hilary Jenkins, thank you; we appreciate your feedback!
Best Customer Service
by Courtney Lacy on 12/05/2020I just want to say Thank you to George Strong for going out his way to make sure my deal got done . I was pretty sure they weren’t gonna be able to get me out of my trade . Well i guessed wrong . His customer service is unmatched and i… appreciate it . He didn’t rush me even though i can close to close . He stayed till almost 10:00 to make sure the deal got done . I definitely got the Hendricks experience. #newcustomerforlifeCourtney Lacy, thank you for your kind words and this wonderful review!
Josh C is excellent
by Courtney on 10/14/2020I had to take my Tiguan in for service and was blessed to get Josh C as my service agent. Not only was Josh extremely respectful, polite and accommodating but he went above and beyond to make sure my experience was great. My car was getting… repaired for about three weeks and Josh made sure that I received a loaner car and updated me on everything regarding the status of my car. I never felt out of the loop or like I didn’t know what was going on with my car. In addition, the day before my car was ready to take home, Josh got word of a part being recalled in my car and took the initiative to fix the recalled part before I even received the notice In the mail. He saved so much frustration, time and energy, I can’t thank him enough.Courtney, thanks for your praise and kind comments about our team.
Horrible service!
by JakeC on 10/09/2020It was a mistake to purchase my car from Hendricks! What is the point of scheduling a time and date for a service if they can’t get it completed in a timely manner! I scheduled a service for 4pm. It’s now 5:35 and my car has still not been… taken in to be worked on. Horrible service - never coming backHi Jakec, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. Would you mind giving us a call so that we may discuss it with you further? Please contact (Malory at 469-362-2761) at your convenience. Thank you!
BUYER BEWARE: This dealer engages in Auto lease fraud.
by MVC on 03/22/2020I took on a lease for a 2020 Tiguan R Line Black SE ($33000) in mid February. I worked with John Hicks. I would not recommend this salesman or dealer to anyone. This dealer completely scammed me. I ended up paying around $100/month more… than I should be. I know because a week later I found the same exact car at McKinney Volkswagen and gave them a call. Turns out Hendrick charged me 5% more or $4800 more on my lease. My money factor was .00337 which is absolutely absurd. McKinney Volkswagen quotes me at .00125 which is very good. During the negotiating process I asked for the 2020 Tiguan SEL premium R line to be quoted to me as well. I had my one year old with me so I was chasing her around and couldn’t really pay close attention. John Hicks did a bait and switch on me and represented the numbers for the 2020 Tiguan R Line Black as the 2020 Tiguan SEL Premium R Line ($38000). At the time I trusted the numbers were right. So I did the deal. Obviously I was scammed. Most of these reviews on here are completely fake or paid. Trust me, if you are doing a lease with this dealer you are likely being scammed. Make sure you call the Lewisville and McKinney dealer first, they will give you the money factor and lease deal over the phone. This will ensure you are getting a good deal and not being duped or bait and switched. I tried rectifying the situation with the dealer and spoke with the sales manager Kevin Hatfield. He acted like he was going to help me and ghosted me completely. After about a month of me following up, he responded and said he couldn’t help me. I am dead to them. They already got me to sign and they think I’m am a sucker. I will be reporting this dealer to the BBB, FTC, Consumer Financial Protection Bureau and retaining an Auto Fraud lawyer. I advise anyone looking to purchase or lease at this dealer to go elsewhere.DO NOT BUY A CAR FROM THIS DEALER
by Nothappycamper on 09/16/2019This dealer sold us a lemon, will not take any responsibility for the total loss, then put us into another car with all the negative equity rolled into it and that one was supposedly new and no accidents but the door has been replaced -… verified by another VW dealer. Overspray and forgot to insulate door. Horrible dealer. Very deceitful and shady.When you the impossible.....then you meet Nick to make It Possible!!
by Ramona on 02/28/2019Recently divorced and just at the point of completely giving up on my search to getting back on track... Nick went above and beyond ways possible to make my deal happen.. calls to the lenders w/ his financial team... copies of additional… details needed...calls to me of staying encouraged and hopeful.. definitely did not let me down...start to finish...to us celebrating me taking ownership of my first choice... I truly thank Nick and the Hendricks Sales/ Finance team members for working diligently in my situation of taking a chance and giving me a break when I heard so many.. No(s).... Team was/is...my Yes...#team Wishing you all much success and Nick.. you are a diamond with this organization... Thank you, Ramona DDON'T BOTHER WITH THIS OUTFIT
by bungle on 02/17/2019I saw a lexus online,contacted this outfit ,so went see the car ,decided yes going to buy ,got finance together with my own credit union,anyway all i seem to do is chase them for answrs and seem to doing dog work,seem i was doing them… favour and it was pivilage doing business with them,after ask if thay could work with a little to to help mouthly budget total silance from them,is this the way to sell cars ,very strange way of going on,this is way to treat customers spending $20 k ,don't think so,so long and short of it give this place a miss and take hard earnt cash who will appreciate your car buying businessHappy Family from Grapevine TX
by Morteritos03 on 12/31/2018Thank you Ricardo Bolaños for your excellent customer service, we had a great experience shopping for our new car with you. Thank for your patience, and for guiding us through all the process. You are awesome!!We love our Jetta!!Loved my entire experience...
by DG12 on 11/11/2018Luis is my new friend. He and his entire sales family greeted me and conversed with me, this is the Golden Rule. He introduced me the "living legend", Gary Blakey who is on staff as the Loyalty Customer Liaison. I asked a ton of questions… and received resolute answers, he facilitated me with the vehicle amenities as well as configuring my vehicle Technology (a lot of trinkets). I expressed my doubt about qualifying for the best financing but he was optimistic. I drove 60 miles to find a great deal advertised on the webpage and got exactly what I wanted and more. Luis is a tremendous person, a friend. Thanks to everyone at Hendrick VW! ~David Garcia~Easier to work with than my own bank!
by Patrick on 08/30/2018updated 09/06/2018I came in looking for a specific vehicle and initially had pre-approved financing through my Credit Union. David Davidson took the time to answer all of my questions and even had the keys waiting for my test drive. After making my final… selection it became clear that my Credit Union was more difficult to deal with than anticipated. David stayed in constant communication with me for over a week as I jumped through hoops for my bank. At this point I was completely discouraged and ready to quit. David advised me to speak with Clint in financing to see what financing options they could provide, if any at all. To my surprise David and Clint went out of their way to accommodate my needs. I left with the Vehicle I wanted and they were able to keep my payments where they were with my last vehicle. I can’t be more satisfied with their genuine patience and desire to help. Even as frustrating as buying a car be, David showed nothing but patience and assured me they would do everything they could to help. I recommend Hendrick VW of Frisco even if you’re like me and believe your odds are slim when shopping for a car.Excellent Experience!
by tropics4 on 09/03/2018I loved my experience at Hendrick VW of Frisco, TX. Ricardo was very attentive, honest, caring & made sure I was very hapoy with my purchase of a preowned 2015 Hyundai Sonata Limited 2.4L which was in supurb mint, like new condition! No… high pressure sales here! No haggling, honest, upfront pricing which made the experience stress free! I entered and left the dealership feeling very blessed!Awesome people and experience!
by TroncoD on 08/01/2018Went there after being in another VW dealership that I will not mention. Was treated by Ademir that from the beginning to the end was amazing! Listened, researched and worked his (ejem) off to get us what we needed and wanted! Then… introduced us to Jeremy in Finance that did the same. Met a few other sales reps that as well were kind, not pushy and affable! Ended with a beautiful Atlas with what we needed for the kids as we well that are getting enormous! I'd recommend ANYONE that is interested in a, no hustle, clean, professional environment with plain nice humans that will try their darndest to get you what you want/ need without pressuring you to check them out and give them a try!! Ah, by the way, switching from a brand of vehicles I've been with for 26 years. Thank you guys for your work!Excellent dealership
by Bluejacket1973 on 07/11/2018Excellent customer support and our salesman Keven.G was attentive to our needs. The paper work was flawless and I got my wife 2018 Tiguan se at a very good price. Hendrick VW is A+ on my list.Best car buying experience
by Marcus on 07/10/2018We had the pleasure of working with JP. He was great from the start and put us in a 16 Charger after two visits to the dealership. We felt absolutely no pressure. Every Hendrick Representative we dealt was courteous and friendly. Hope to… buy from them again in the future!The advertised "Hendrick Price" on the web site is NOT the price
by TWB on 06/26/2018The advertised "Hendrick Price" on the web site is NOT the price you can buy the car. I tried to buy at the web advertised price. And, I was informed the that all cars had 'mandatory' dealer installed options...in my case adding $1495 to… car price (not value, but price). The dealer installed options were overpriced.....basic wheel locks for $199 when you can buy McGard or Gorilla for $45 or less; nitrogen "upgrade" of questionable value for tires at $199 when cost is no more than $6 per time (google it and see what the 'experts' say on this upgrade)...I can go on and on for each overpriced and non-optional option. My issue is not the dealer trying to make extra money (even if way overpriced for value). My issue is advertising a 'Hendrick Price' that is not obtainable when attempting to purchase the car...and the fact they tell me "everyone does it" and "we charge less than others". Great comparison in my mind. It is like saying "we are all bad, but we are at least less bad than all the other bad guys". I searched their web site and also found no explanation or even "small print" on the non-optional options installed by the dealer. That said, I'd cautiosly recommend the dealership...but, buyer beware....and know that you will pay high fees for items of limited value (or cost). Personally, I won't buy from them as I don't feel like being ripped off. I purchased elsewhere.No BS" on car purchase experience.
by AveC888 on 06/23/2018I needed to purchase a vehicle but was up in the air about getting a 2018 Yukon or 2018 VW Atlas. The warranty of 72,000 and 6 years as basic what drew me in (I knew there would be extra charge on other warranty coverage but they are not… too bad). First I went to VW in McKinney and BOY that was a HUGE mistake. Nothing but bad business from General Manager and not trustworthy. I was on the phone with Zully with VW Frisco while I was at VW McKinney and she heard the bad business going down and told me to meet her at VW Frisco we will treat you much better. Zully was excellent sales rep and knew what I wanted and felt appreciated and we made a deal before I left. I was extremely exhausted but was relieved I got a new VW atlas. We were both happy. Now I have to come back in 3 years to get another VW for my graduating son...Perhaps a 2021 VW Passat or Jetta.. Hmm have to see the future designs first.Exceeded Expectations
by HappyFamily on 06/15/2018Robert Fabian is the BEST salesman out there! My husband and I really struggled with feeling like we werent just another number with buying a car and he truly made us feel so comfortable. From start to finish we were made to feel like… family with his honesty and dedication to helping us find the right fit for our growing family. If you need a new vehicle then Go visit Robert because he is the standard of what a salesman should be.
Volkswagen Jetta
Volkswagen Atlas
Volkswagen Tiguan
Volkswagen Taos
About our dealership
Kevin Hogan, we're happy you found our staff to be so supportive during your experience here at Hendrick Volkswagen Frisco. We're looking forward to your next visit with us!
by ALI MAHDI on 07/12/2025