Southwest Kia

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Customer Reviews of Southwest Kia

4.0
Overall Rating
(58)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

GREAT 1ST CAR BUYING EXPERIENCE

by STLHARMONY on 01/06/2016

This was my first big finance purchase and I was to say the least - TERRIFIED - even though I brought some support along. William Nevels, who assisted me, eased my anxiety and made the process smooth sailing! He is an great asset to Kia!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
58 Reviews
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sales Rating

GREAT 1ST CAR BUYING EXPERIENCE

by STLHARMONY on 01/06/2016

This was my first big finance purchase and I was to say the least - TERRIFIED - even though I brought some support along. William Nevels, who assisted me, eased my anxiety and made the process smooth sailing! He is an great asset to Kia!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Repair visit

by Larry_G_W on 12/24/2015

Very friendly and helpful. Did what they said they would. Completed when they said it would be completed and corrected my issue with the Sorento.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Why buy a car anywhere else, when you can buy from family?

by emarie1 on 12/10/2015

I've bought my last 6 cars from Southwest Kia, and just purchased my seventh- always feel like I'm working with family. My salesperson, Heaven was super friendly, and Edwin took care of us. Always a fun experience visiting SWKIA Dallas.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Kia Review

by bboopertx on 12/03/2015

Everyone in your dealership, and especially William Nevel, were extremely nice to me. I initially intended to just "window shop" and purchase after the first of the year. But William was so helpful, that I left with a beautiful Kia Forte. I really appreciate that he gave me the option of lease vs purchase. I would never have considered leasing an auto, but he helped me decide that was the best choice for me. I am very happy with my decision to lease. I will certainly refer my friends to him in the future if they are shopping for a new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

My salesman is awesome

by Kathyds69 on 11/24/2015

The fact that my salesman knows what I want is impressive! No need for a lot of haggling , he tells me what I need to do and either I comply or not!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

review

by Jaeiric on 11/19/2015

Everybody was nice and helpful. Y'all got my car back to me fast. It's a good environment that I would bring my family.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

First oil change

by simplea76 on 11/12/2015

I was treated kindly, given and offered exactly what I need for my vehicle. And even when I was handed my keys and ready to leave I had a few mute questions that the service manage did not hesitate to help me with.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very Happy with Overall Experience

by Sadlers on 11/11/2015

I appreciated completing all the application information prior to, it made the experience easier. I also appreciated the ability to "borrow" the car for the day to see if we were comfortable with the purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A Deal for Two

by Mayra_C on 11/10/2015

The sales and finance staff was friendly, knowledgeable and made sure we were confident about our purchase. They were very patient with us as we took two days to complete our purchase. We walked out with two vehicles for our family! Thanks Southwest Kia!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Amazing Service

by Knashia on 10/24/2015

AB was very knowledgable about the car. He showed me everything about the car and showed me how everything works. AB has the best customer service I've ever encountered, he was extremely nice and made sure I was happy with my purchase. Edwin and AB are awesome! KIA should give both of them more money and a promotion.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Thank you for such fast service!

by lakenc22 on 10/19/2015

I lost my keys and the glorious staff at Southwest Kia in Dallas had a new set for me ordered and in the shop much sooner than I expected. On top of that, they squeezed me in the very next day to get my fob connected to my car. I love everything about Southwest Kia service. Everything. I will buy another Kia just so I can keep coming to their service department. Not even joking.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Thank you for such fast service!

by lakensc on 10/19/2015

I lost my keys and the glorious staff at Southwest Kia in Dallas had a new set for me ordered and in the shop much sooner than I expected. On top of that, they squeezed me in the very next day to get my fob connected to my car. I love everything about Southwest Kia service. Everything. I will buy another Kia just so I can keep coming to their service department. Not even joking.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Above and Beyond

by Kiandra on 10/15/2015

I appreciated how easy they made the process for me. They took time to listen to what I wanted and did their best to make it happen! I'm very pleased with Kia.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

SW Kia/ AB

by Jlsinge on 10/15/2015

My sales person AB was very real and knowledgeable about the product. He did an Amazing job, didn't expect to leave with a new car that day.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great customer service

by Tori_vroman95 on 09/10/2015

Alex was great. He was really friendly and very helpful. He also told me what was going to happen and how long it was going to take as well.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

My service visit.

by lvwestley on 09/04/2015

I was waited on quickly and everyone of the staff that I encountered greeted me and made sure I was being well taken care of.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Service

by MenaBaz1 on 09/01/2015

The speedy process. They knew my husband needed to get to work, and especially once in with the finance guy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Southwest is the Best

by pengwenn803 on 08/19/2015

The guys were friendly and made me feel right at home. They gave me confidence that the job would be done right.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Highly recommend

by Rudy001 on 08/10/2015

Our car buying experience was great. Ashley was great. She was there for us all day and followed up with us the next day to make sure we were happy with everything. I would highly recommend Southwest Kia and Ashley to friends and family.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

First Kia Sorento Purchase

by BSand on 07/31/2015

Everyone was very friendly and professional. Excellent customer service. There was no pressure to buy. The car that was available for purchase had all the features that I wanted! After my purchase, quality time was spent with me discussing and showing me how to use all the features.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Awesome Service

by PatrickDakota on 02/20/2014

Marilyn A. was very professional not only in her demeanor but in her well dressed appearance. Both my friend and I noticed the dress of several women that night and Marilyn looks very professional while others did not. I have been in banking for 24 years and that is something I look for in the working professional. Mariyn has high marks in my book.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
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