Customer Reviews of AutoNation Ford Burleson
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NEW BRONCO!
by Miguel33 on 08/02/2024
Craig Parr was awesome! He made the process very simple and easy. Thank you.
173 reviews
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Great service in sales
by Williams9636 on 12/02/2015I want to AutoNation Ford and Burlison and bought 2013 F350 super duty four-wheel-drive and Aaron cross was a great salesman answered all my questionsThank you for your kind words! We sincerely thank you for your business and hope to continue serving you for many years to come.
F150 Experience-AutoNation Ford in Burleson
by Fourdeep on 11/02/2015updated 11/17/2015My overall experience at AutoNation Ford in Burleson was superb. My sales rep Jim Kunze assisted to the fullest potential in providing great service in any questions or concerns I requested.Great car-buying experience
by 2015carbuyer1 on 11/02/2015We bought our 2014 Flex here early this year and were very happy with our experience. I had a couple of similarly equipped Flex's that I was looking into at Autonation Frisco and 5 Star Ford Plano when my wife found one with the options… she wanted at this dealership through Ford's website. I was connected with Jonathan Jones in the new sales department, told him of the other vehicles I had found, and what kind of deal it would take to get me to commit to the drive. He called me back with a price I thought was reasonable based on my research. I was pretty emphatic that making the approximate 70 mile drive one-way from McKinney to Burleson for this particular vehicle was a big commitment on my part, and any changes to what we had discussed would result in me buying from the other dealer. I ended up arriving at the dealership at about 7:15 PM and was glad to see that the vehicle we had discussed was parked in front (with the same options as discussed!). The only added option that wasn't noted on Ford's web search was the front window tint (read on). Long story short, while I was fully prepared to walk out without making a deal, I didn't. I was fully expecting the typical "There's no way my manager will approve that - but I'll ask anyway" run-around, but I experienced none of that. Jonathan Jones was great and was very professional, and handled everything quickly. I honestly felt like the whole deal-making part of it had already been done over the phone, which was great. I have never left a dealership after buying a car and not had something that I could complain about, from the salesman, to the New Car Manager, to the Finance Manager...This time was different, in a very good way. The only thing that took a while was with the Finance Manager having to go over all of the extended warranty options. Even that was bearable, and I left feeling very good about the whole experience. We were also pleasantly surprised at how the dealership handled our front windows never being tinted when we bought the car. Our contract showed front window tint, but it was cold and storming on the night that I bought the car and we overlooked this work not having been done. We finally had the windows tinted this past week, some 9 months later, along with a replaced washer fluid hose, oil change and tire rotation. The delay in getting the windows tinted was our own due to the long drive, so they can't be faulted for that. They apologized for the oversight and put me in a free rental car. We rate this car buying experience a 5 out of 5. Not just overall, but in every aspect. Just wish they were closer to McKinney.Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!
Excellent Salesman
by BeaumontRanch on 10/18/2015John Jones was a great help in working with my grandson who was getting his first car. Well informed and helpful. Went to over 8 dealerships and John was the far superior to any of the salesmen we met.Great experience
by Allison2249 on 09/07/2015Go see Craig Parr for a hassle-free vehicle buying experience! We could not have been happier.We are happy you found us so helpful! Feel free to stop by if you need any assistance in the future!
I love my new car.
by Fairy722 on 07/13/2015I Wentto AutoNation in Burleson Texas on the 1st of July For a test drive. And left with a brand new 2015 Ford Focus SE Sports edition. Thomas Metford took care of me. He gave me the Royal treatment No pressure whatsoever. I really didn't… expect to leave there with a 2015. This is First time I've ever owned a brand new car. Thank you guys so much at AutoNation you've made my year.DO your research before coming!
by Magz8 on 06/07/2015My wife and I went in to look at the new mustang and were in a buying position so we decided to go check it out and see if it was a good fit. Arriving at the dealership we were confronted by a sales person who I didn't find out what his… name was until we were in in office. We asked to look at a certain color mustang and he was too lazy to move the car behind it in order for us to test drive it. He asked if we just wanted to sit in it. Who just sits in a car and then decides if its a good fit? Not too many people. So I was just assuming since we were a younger couple he didn't take us seriously. So after I told him, well if my wife loves the car were going to purchase it, then he changed his mind. After test driving the mustang we felt it was a perfect fit and decided to work the numbers. What they didn't realize is, I actually work at a dealership and know how the process works. After telling them what I wanted for our trade which was meeting them in the middle the sales manager Robert Howard who I could tell was new and unexperienced was very unprofessional. After my final offer was made he wasn't too happy with it and I could hear the whole conversation between the sales person and him. "No, I don't want to meet him because all im going to do is embarrass him in front of his girl" said Robert Howard. I spent 9 years in the Marine Corps and I was not going to be embarrassed or treated that way by a so called professional. So disappointed with wasted time and how they weren't willing to work with a veteran my wife and I left the dealership. The only thing that brought us back was the General Manager apologizing for Robert Howards actions and gave us the money we wanted for the trade. Im a pretty laid back guy and just wanted to be treated with fairness and dignity. For the record the only reason I entertained the idea was because of the trade. The saleman didn't know anything about the car and never introduced himself. Wasn't a very pleasant or memorable experience for my wife and I. This should be a fun and memorable experience getting a new car, not what we were put through. So do your research and find the right dealership!Magz8, thank you for leaving your feedback about your experience with AutoNation Ford Burleson. We take every review seriously and work tirelessly in providing great service and value to our customers. We care about all our customers and wish to restore your good faith in our dealership. If you are willing, our General Manager would like to speak with you at (817) 522-3224 to discuss ways to ensure a more positive experience with us moving forward. Thank you for your feedback, and we hope to hear from you soon.
Experience
by robh6 on 03/03/2015I recently bought 2 vehicles from Mr. Barrow. Everything was simple and easy throughout the entire process. Working with him and buying AutoNation was the best experience I have ever had. I will for sure buy from them again and send all… my friends and family. Go see them for your next purchaseWe Love our new Truck!!!
by Ozuna1 on 01/12/2015Thanks to Chris Phillips, buying our new 2015 Ford F-250 from AutoNation was quick and easy. My Husband went in knowing exactly what we wanted. Chris found it, got the paperwork started immediately and made the process as smooth as… possible. This is our 2nd automobile purchase at AutoNation using Chris and we definitely recommend Chris Phillips and this dealership to everyone!!Great Experience!
by brandisc on 11/05/2014Buying a car from AutoNation was quick and easy. We went in knowing what we wanted, and Salvador Guzman helped make the car buying process as smooth as possible. Definitely recommend this dealership to everyone!Thank you for the recommendation of our dealership! We're glad Salvador was able to provide you with excellent customer service. Feel free to stop by if you ever need any assistance in the future!
Excellent car buying experience
by tomintex on 10/28/2014Recently purchased Ford Edge SEL - whole experience was pressure free and professionally done. Salesman Mike Bledsoe is a real pro and knows his product. Impressed by the way he sold the positives and technology of Ford and didn't try to… downgrade his competition. He went out of his way to make the experience a positive one.They had and did what it takes.
by Curtis123 on 10/07/2014My wife and I recently bought a new Ford C-MAX Hybrid SEL from AutoNation Burleson. It was a stress free experience. They had the inventory on hand of what we wanted and were willing to met the deal that we expected. Everyone was polite… and easy to deal with. Expectations met.Curtis, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We're glad we provided this to you. If you ever need any help, please give us a call!
Excellent customer service
by smh514 on 09/23/2014My husband and i recently purchased a new ford focus from AutoNation Ford Burleson and had a great experience. We normally dread when its time to purchase a vehicle but we had a great experience here. We worked with Crystal and Aaron and… did most everything thru email and it went very smooth. They were both helpful and did what they could to meet our needs.Used Car Sales Experience
by joannachandler on 08/05/2014I recently bought a used vehicle from this dealership. We had a very positive experience working with Aaron C. He was friendly, helpful and he didn't waste my time with a lot of game playing. I came in with an approved loan that carried a… very competitive interest rate and the dealership beat it. I'm very pleased with my experience with AutoNation For Burleson and would highly recommend them!Thanks so much for your feedback. If you need more help, our team is available to talk -- safe travels!
Good selection, easy to work with
by Jeterdawg on 12/04/2013updated 07/20/2025Clint M., one of the Internet Sales Managers, was very easy to work with. Most correspondence was via email, which is the best way for me to communicate these days. There was plenty of follow-up, and all of the people that we spoke to were… polite, helpful, and did not exert a high-pressure attitude. The entire process was as smooth as you can expect from a new car purchase. Thanks Auto Nation Burleson!New Car
by budpatterson on 06/26/2013updated 07/20/2025Gil was GREAT to work with, no high pressure, got the right car for momma at the right price. I would recommend Gil to anyone that is in the market for a new car or truck.Great salesman and great prices
by 13Mike13 on 04/07/2014updated 07/20/2025Got my new Mustang for less than some 4 year old cars with the same features were selling for and they had 20k+ miles. At any rate Donnie was the best. Truly a gentleman and a wonderful salesman to work with.Hi Mike! Thank you for your positive review and your recommendation of Donnie. We respect our customer's time and budget, and we hope you're loving your new Ford Mustang. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
2014 Ford Mustang Experience - Awesome!
by mattdc28 on 04/04/2014updated 07/20/2025I went into the dealership looking to trade in my Ford Mustang, to get a new and updated model. Every staff member I saw was polite, smiled, and seemed to really care about what I was looking for. Best experience I've ever had, I didn't… feel like I was being sold on anything, just simply what I wanted and needed within my parameters. I highly recommend this dealership!Great Buying Experience
by Lori58 on 05/26/2014updated 07/20/2025Found the Escape I wanted on line, Carrie made the whole buying experience as painless as possible. Would recommend her and David in Finance to anyone wanting to buy a vehicle.Return Buyer
by JJTX on 06/15/2013updated 07/20/2025January, 2013 was the fourth return trip to this Ford Burleson dealership. My husband and I have always received wonderful sales and service that keeps us coming back. My first visit honestly was because it was in my town but all the return… trips have been because of the sales personnel, the pricing of the vehicles, and the vehicles. I purchased a 2013 Ford Escape. I love, love, love this vehicle. I've even had people come up to me in the parking lot and ask me about it. We took a vacation and drove 3200 miles in this vehicle. Excellent way to get to know your vehicle - road trip. Have I said that I love this vehicle. It is just awesome!!!! Thank you AutoNation Ford Burleson for this wonderful vehicle and your Ford Nation people.Our First New Ford Truck
by cletus2 on 12/06/2013updated 07/20/2025Have owned every make and model of truck made today, but have never bought a new Ford. Found the One on the internet at Auto Nation Ford in Burleson. Met with Mr. Gil M. and it was smooth sailing after that. Mr. Gil gets five stars, but an… ill timed phone call at my home by a manager turned me off. We also had quite a wait for a finance person just to tie up the sale. Hence the 4 stars. Mr. M. made up for the goofs with his easy going manner and knowledge of the product.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Andrew Newton on 08/07/2024