Customer Reviews of AutoNation Ford Burleson
Review type:
NEW BRONCO!
by Miguel33 on 08/02/2024
Craig Parr was awesome! He made the process very simple and easy. Thank you.
173 reviews
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2017 Edge Titanium
by donmk882017 on 12/01/2017Salesman was personable and likable. Front license plate holder not installed on vehicle in a state requiring plates front and back. Dealership provided the plate holder. I installed it myself. Found problems with the Certified… Pre-Owned 172-Point Vehicle Inspection Checklist. Dealership needs Quality Assurance Inspectors.truck purchase
by PRW76028 on 11/22/2017updated 12/01/2017My salesperson, Grant Gaskins, did an excellent job, identifying the vehicle I end up buying, helping me with the purchase process, answering all my questions and delivering on all the commitments he made during the buying event.New ford f150
by Jefftall on 11/02/2017updated 11/14/2017I had one of the better car buying experiences that I have had buying a car dealing with me. Nash! It was simple and they helped me as much as possible.Very pleased
by Cmcabco on 10/29/2017I found the vehicle I wanted on line , they responded right away and I scheduled a test drive. Once I decided that I wanted to get the vehicle we completed the sale. I’m very pleased and would recommend the dealership.Mr. Donnie
by Happynewtruck on 10/25/2017Thank you Mr. Donnie for making the truck buying experience a pleasure. There was no pressure. He was kind, knowledgeable, and walked with us through the buying process, telling us each step that was about to happen. If you want a great… car/truck buying experience, see Donnie Kelley. He will treat you like family.Congratulations on your new truck! We're so glad to hear that Donnie provided you with such a positive experience! If you ever need help in the future, just give us a call. Happy motoring!
New cars Experience
by coolmissy on 08/30/2017Our Sales man Robert was very good and very personable.Burleson AutoNation - High 5
by ddfromdfw on 05/11/2017Went in to look at F-150 Lariat's, specifically, wanting particular towing capabilities, etc. And from "go" my salesman was not aggressive, but helpful! I didn't buy the first day, but when I did decide to buy, the process was smooth, easy,… no hassle. Great people from sales to GM to finance to service. I'm hard to please, but they've done it all the way around. I waited to do this review because of a couple of things I wanted taken care of..they were done..no problem. I'm a believer! Shout out to Norris Nash.Pleasant experience
by Pleased84 on 01/11/2017Chris Phillips is a great no nonsense salesman that is helpful, down to earth, and responsive. He did not insult my intelligence with high pressure tactics, nor try to get me to settle on a vehicle. He was straightforward in his approach.… Jonathan in Finance is also straight forward and will work with you to get a deal done. Great teamwork at Auto Nation Burleson.StevenK
by StevenK69 on 12/28/2016Best vehicle buying experience I have ever had, from the time I walked thru the door to the time I drove away in my new F150. A friend purchased a truck the week before me and recommended a Mr Lynch. Mr Lynch in sales and Mr Jones in… finance exceeded all my expectations. They will be my go to for my next vehicle purchase and I will be recommending these 2 men to all my family and friends.Autonation Burleson TX
by PBrooks on 11/30/2016I visited Autonation Ford in Burleson TX. Was impressed by Chris Phillips and the used car manager. Those guys worked hard to assist me and make the experience comfortable. Although I didn't purchase at the time, i do intend to return when… my current auto lease expires.Outstanding Service
by KSteven on 10/27/2016This was my first experience with AutoNation of Burleson and I was very impressed. My e-mails were promptly returned, had an offer on my trade-in before visiting the dealer. Robert Young was excellent and was very knowledgeable. He… filled in for Scott Lynch who was on vacation when I was finally able to visit the dealership. Great team effort. If you are looking for a new truck, you must give this dealership a chance to earn your business you will not be disappointed.Great first impression
by Anon12321 on 09/09/2016I just moved to DFW from Houston, where I had just purchased my Focus from Ryan Ford in May. So I had not yet brought the car in for any service. However, over the Labor Day weekend, my low tire pressure signal came on and I found out that… I had a leak in one of the tires. So when I called to make an appointment, the man on the phone said that they were fully booked but to stop in anyways because they'd likely be able to fit me in. I got there and within 5 minutes, the service manager (Brandon young) came out and assisted me. He said that there was only one service advisor left at the center for the day, but they'd take care of me. Every single person that I spoke to had beyond amazing customer service skills. Since there was only one service advisor there, I did have to wait for 1.5 hours, but I didn't mind because Brandon was continually becoming on me and filling me in on what was being done to my car. He even told me that they were going to be doing all of the work (patching the tire and an oil change) for free since it was my first visit to their location! Claire was working at the front desk and she was very helpful when I realized I had misplaced my wallet (which I had later found at my house). Mike Wood was the service advisor working on my car and he did a great job as well! I'm beyond impressed with the service here and I plan on coming to this location for all future business.Easy Transaction
by gpgeeps on 07/01/2016I emailed R Young about a specific truck. He replied quickly and told him I would be out between 3-5 to take a look. I got there at 230 and the truck was pulled up and ready for a test drive. Sat down ran numbers and signed and were out… quickly. Easiest transaction purchasing a vehicle I have ever had.We are happy you had a pleasant experience here at AutoNation Ford Burleson. Feel free to stop by if you ever need any more help.
Customers service.
by MzVon8032 on 07/01/2016This is the only place I will be bringing my Edge to. They complete the check of my entire car. Annmarie & Erick G. Does an Out of the Box experience for each and every time I come here, Thank you Guys for A Superior Customer Service.We are happy you had a pleasant experience here at our dealership. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
Great sales staff
by oldmechanic4 on 06/25/2016Took one phone call to get the vehicle i wanted. Fast friendly service from the sales staff. Great car buying experience.Great Service
by 08mustanggt on 06/03/2016My 2008 Mustang Gt is a show car that travels the country. It rarely, if ever, goes to a dealership for Service, as I do most service myself, and others are taken to specialty shops where I stay with the vehicle. This time I had no choice… because I needed to get the airbag inflator recall performed. I decided to try out AutoNation Ford of Burleson for the first time. Ford stated that I should allow 4 hours for the work. I personally went to the Service Department and met Carrie, who immediately knew what I needed and set me up an appointment when I was available. The appointment was for 8am, they took the car once I arrived. Then the floor mat and driver seat were covered to protect them. The car was sent to the staging area, I walked to the local McDonalds for breakfast. Once I returned the service technician drove the car into it's bay, I followed and stood outside the bay door, as he expertly performed the inflator exchange. He returned the car to the Service area, I went to the cashier window, and was done with everything at 8:50. A very positive experience, especially for someone who doesn't often allow other's to touch his vehicle.Good experience!
by DonandRob on 05/20/2016updated 06/01/2016Our salesman, Aaron Cross, was good to deal with he was knowledgeable about the product he was selling . There were no surprises and things went as they should, we would return to this dealership or recommend them to anyone looking to buy a… new vehicle. Thank you Aaron.Great service, super clean establishment!
by M2734MK on 05/17/2016I brought my car in for service, Ann Marie was my advisor and was awesome. She took the time to explain things I didn't quite understand and had patience with me while I asked plenty of questions. She was very professional and helpful. I… left a happy customer for the second time, the first being when I bought my vehicle, great staff and service.Poor service writer customer service
by Jasonh27 on 05/13/2016Service writer Ramaldo Guillen was very rude saying that my tire was just cosmetic damage and there was nothing wrong with it. He wouldn't even take the time to squat down and look at the tire. I told him you could pull the piece of cut… rubber back on the tire and see the cord in the tire on the side wall and the tire needs replaced. He just keep saying it was jus cosmetic damage. I said let the mechanics check it out and they said it was bad and they changed my tire out. This guy tried to make me believe that nothing was wrong with my tire which in fact it was not Safe He needs to take his job more serious on Safety issues that the coustomers are bringing there cars in to get looked at. I will not be bringing my truck back to this dealer for service because I feel Ramaldo had very poor coustomer service and does not take his job serious. Very very poor additude and just keep talking over me not even listening to what I had to say. This is not what I expect from my local Ford dealer very upset.Hi Jason, while we wish your experience at AutoNation Ford Burleson had been more positive, we thank you for sharing your honest comments. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (817) 522-3224 to discuss what we can do to help.
Excellent service!
by JimmyNVR on 05/11/2016Craig Parr was great! Had an problem with some other ford dealerships with followup and getting what I wanted for what I wanted! Craig was great from the start. Called me up to find out what I was interested in and we went from there.… At the time I wasn't looking to get into an F150 for another month but he showed me exactly what I was looking for and we closed the deal the same day! Absolutely would recommend seeing Craig Parr if you're shopping to get into a new car!Thank you for taking the time to share your feedback with us. We appreciate your review and hope we can continue serving you for many years to come.
Great Experience at AutoNation in Burleson, Texas
by SBWilliams on 01/23/2016I recently bought a new Ford F-250 from Jimmy Johnson at AutoNation in Burleson, Texas. Jimmy is an excellent person and a better salesman. He not only made me feel comfortable, but he worked to get the exact truck and deal that I asked… for. AutoNation was an excellent experience for us. Everyone from Jimmy, to the manager, to finance department was top notch and down to earth. It was the easiest dealership I have dealt with. The next time you want a good experience in shopping for a new truck, go to AutoNation in Burleson and ask for Jimmy Johnson.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Andrew Newton on 08/07/2024