Customer Reviews of AutoNation Ford Burleson
Review type:
NEW BRONCO!
Great Dealership
by Jesse S on 03/05/2021We had a great experience at Autonation Ford in Burleson. Our sales Clint Maldonado provided great service and answered all of our questions. We will definitely shop here again in the future.Recall 20S30 on 2015 Mustang
by Bill Jones on 01/25/2021I do not like giving such a bad review but, I was very disappointed in the service done on my 2015 Mustang Gt. All that was needed was two door latches replaced and it took almost a week. I tried to find out why it was taking so long and… could not get any call back till the next to last day. All they would say is Ford's warranty company would not give my car back to me even though the wok had been done. I went in 3 times just to be able to talk to someone. So very very bad. BillHello, thank you for leaving this detailed feedback about your experience with our dealership. Bill Jones, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Service rep
by Tony Mc on 12/27/2020Dropped car off for a recall at 7:30 appointment with Kip. At 2:30, had not heard back from him, so I called to check status. Was told he would check and call me back. At 3:30 wife called back. Fernando answered and transferred her to Kip… and she got Kips voicemail. She waited 10 min and called back. Fernando said he would take care of it and said car hadn’t been looked at, but he personally would drive it in the shop. 10 minutes later Kip called back and said he was busy, but car was in the shop. Linda then called to see what had happened and said she would also look into it. 10 minutes later Linda called and said it was ready. When I arrived (we live 20 minutes away) to pick it up, I was told receptionist had my keys and paperwork. Went to her and ticket was laying inside window. Receptionist went to computer but said Mech was still charging parts. Waited an additional 5 minute and then was processed. Fernando and Linda were helpful. But Kip not polite at all. Again, it was a recall so it didn’t cost anything out of pocket.Awesome!!!
by Corey H on 12/07/2020Scott Lynch our salesman was fantastic and got us the deal we wanted !!!Hi Corey, thank you so much for your positive comments about AutoNation Ford Burleson!
Great
by Allen K on 11/07/2020We went in to see what are options were as our lease was to end on 12/30/2020. Craig Parr was Outstanding in giving us our Options and as it turned out the best option was to turn in our 2018 Flex SEL and to purchase a 2019 Flex Limited.,… which was in the color my wife wanted when we leased the 2018, 3 years ago. Go to this location and see CraigAllen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Oil Change/Tire rotation
by CryMc777 on 10/23/2020Kipp was great all around! Had an appointment at 1030am and it didn’t take long at all.Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, AutoNation Ford Burleson
Poor Service Visit
by Poor Service Visit on 09/09/2020Took over an hour to change oil even though I had made an appointment. Also at last two oil changes I was told that I needed a new air filter, I requested a new air filter along with the oil change and they did not change the air filter.Great Place
by Happy Ford Owner on 10/09/2019Once again very happy with the service I received.Thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service!
by Miles2go68 on 07/26/2019Came in with a recall. Done in 35 minutes. Happy customer!Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call if you ever need anything else. Be safe on the road!
Great Ford Dealership Service in Burleson, TX
by Russell on 03/29/2019Bought a new 2018 Ford Edge. Salesman (Mike) was very helpful and worked hard to transfer the car we wanted from another location, answer all our technical questions about the car, and helped verify it could be flat towed behind our… motorhome. Trading in our Ford F350 for this car was easy and relatively quick (not so much from other dealers I have dealt with in the past). Had to haggle a little on the trade-in value of the truck and the price of the car but all went relatively quick and easy. I would recommend this dealership and especially Mike to anyone looking to purchase a car.Burleson Ford
by Bigdog0418 on 01/28/2019David Nelson was my service contact and he has taken care of my issues with my company car as well as my personal vehicle. Great service each and every time.Oil Change/ Engine light
by Jennifer on 01/14/2019Went in for an oil change, but when the tech pulled it in the shop the check engine light came on. 2 hrs later and 500. 00 i was baxk on the road.Thank you for taking the time to share your feedback with us, Jennifer. If you ever need help, just give us a call. Happy motoring!
New ford
by AutoNation on 11/28/2018Great experience with down to earth honesty in my opinion. Made the impossible happen. If you have struggling credit, these are definitely the people to see. Melvin was by far the best sales guy I have ever worked with. And he did all the… work.Mike Pfleger is an INCREDIBLE SALESMAN!! HIGHLY RECOMMEND!!
by SDrehobl on 11/26/2018Mike Pfleger and I had spoken over the phone and he was able to give me all the information I needed in order to come in and have a smooth and easy buying experience while at the dealership. He was well informed on each product and he was… trustworthy and got me the best deal on the market! I highly recommend Mike to anyone looking to purchase a vehicle!Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Burleson! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Chevy Cruz
by Victor licon on 10/22/2018Excellent service with Aaron Cross and Gill. The financial guy was excellent too on looking for the right interest and bank loan. I've already recommended family to them. Thanks again, we'll come againBest Experience, Best Saleperson (Michael Barrow)
by deanwaterman on 09/03/2018Michael Barrow is one of the best salespeople I have ever worked with, and he made the experience of buying our truck easy. Not pushy, responsive, and attentive to what we wanted. AutoNation also stepped up and took care of an issue after… the sale, which they didn't need to do, but were committed to the right thing being done. Michael insured all of it was seamless, and helped us take care of the item after the sale, which many salespeople try to pass off to others. I can't say enough about the character of Michael Barrow, and his kindness towards customers, whether they buy from him or not.Service center with no service
by Shan013084 on 08/02/2018updated 08/10/2018No one contacted me about my vehicle. I called and called and never could get ahold of anyone. I left messages and never heard back. I finally had to talk to someone in the sales department who had to go ask about my car. After it had been… there for two days the said the guy who could look at it wasn’t even there. They didn’t communicate that with us so our car just sat there. We have to have two cars with our jobs and they didn’t seem to care. Even when we went to pick it up no one talked to us. My husband had to go look for someone to talk to. I normally don’t write reviews but the customer service was nonexistent here. I hate writing bad reviews But honestly the experience was bad. I still haven’t gotten my car fixed.Hello, thank you for taking the time to leave us this detailed feedback. Excellent customer service is our top priority and we are disappointed to learn that you may have had anything less than a stellar experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (817) 522-3224 to discuss what we can do to help.
Oil change and tire rotation and vehicle safety inspection
by Bentley on 07/07/2018I was greeted promptly and friendly at the Auto Nation dealership by Ann Marie. The work was done and she called to inform me of the details and that the vehicle was ready for pick up. She was friendly and efficient.Failure to follow-up
by 08MustangGT on 06/27/2018I booked my appointment on-line to have my Ford recall on my passenger-side airbag replaced. I specified in my on-line booking exactly why I needed the Service. I arrived at my appointed time only to be told that no airbags were available… and that one would be ordered for me. Now a month later I have heard nothing. I called the Service Department but had to leave a message. My message stated clearly my name, phone number, and email address as requested. I also stated that I was wanting an update on my Airbag. I called later in the afternoon and again got voice mail. It has now been two days and I have received no call back. I'll go to another Ford Dealer instead.Thank you for bringing this matter to our attention. We are so disappointed to hear of any breaks in communication regarding your aribag. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (817) 522-3224 to discuss what we can do to help.
Service
by Pleased84 on 05/02/2018updated 05/22/2018Service was excellent and easy in and out!Great experience
by Webbseanw on 03/28/2018updated 04/05/2018This is my 4th vehicle purchasing from AutoNation, they have surpassed my expectations every time.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Andrew Newton on 08/07/2024