Customer Reviews of Mercedes-Benz of Austin
Review type:
Great experience with Eddie and the service team.
Very well taken care of
by Natha on 02/07/2020Had a great first experience. I just went in for an oil and filter change, but received tremendous service on some other minor issues.Thank you for the great review, Natha! We know that you have options and we are tremendously happy you picked us. We appreciate you sharing and will do everything in our power to make certain every single visit is equally delightful. :) -The Team at Mercedes-Benz of Austin
2014 Mazda CX 9
by Perfect on 02/02/2020Was a positive and first class experience. Kudos to Heath B for his overall support with this transaction and to ensure a positive customer experience.We're thrilled to know that you had a flawlwss visit! Thank you so much for allowing us to assist in finding you the perfect vehicle. :) -The Team at Mercedes-Benz of Austin
Service
by Oldmbowner on 01/23/2020Very fast and accommodating with our battery change out for our 2006 ML500.Best service
by Fantastic on 01/21/2020I was so impressed with the friendly staff and the timely serviceThank you for the compliments! We pride ourselves on offering the best possible customer service and appreciate you taking notice. :) -The Team at Mercedes-Benz of Austin
E450 window issue
by owner on 01/18/2020I took my car in to fix my driver side window. The window button was non-responsive. They completed a software update and sent me on my way within 45 mins. Window works fine but now my 360 camera for parking only works for front and back… and the auto mirrors no longer fold up.Robert, thank you for giving us an opportunity to work with you! We're happy to know that all is operating as normal at this time and, as mentioned on our call, don't hesitate to let us know if the issues arises again. We're always here to help. :) Thanks again and take care. -Nick Opinker, Service Director
Excellent service, as always
by wendy on 01/02/2020As always, excellent service. I trust my Mercedes to no one else. Wade as a great adviser.Talk about a great review, Wendy! We work hard to deliver experiences worth bragging about and appreciate your support. -The Team at Mercedes-Benz of Austin
Reva Hope is Awesome
by AJATX on 12/29/2019The only reason i bought my cars at this dealership is because of Reva Hope. Her levels of customer service and professionalism are inimitable.We couldn't agree more—Reva is pretty incredible. :) Thank you for your support and be sure to let us know the next time we can assist! -The Team at Mercedes-Benz of Austin
Excellent Service, couldn't ask for better!
by LuzAdriana on 12/20/2019I went to Mercedes just to check out a car model that I have been seen on the road, but I felt in love with a different model and the excellent service received. I was not planning to buy, but found an excellent car and the most… professional gentleman on earth: Patrick. He was knowledgeable, professional and so very patient. A truly 5 starts experience.Thank you for shopping with us, Luz! We're thrilled the staff and service have been nothing short of perfect. :) Thanks for sharing and take care. -The Team at Mercedes-Benz of Austin
Super smooth and painless
by Nikki on 12/20/2019Anna had the entire transaction teed up and waiting for my arrival. The paperwork was painless and I was driving away in just a short while!Thanks for the stellar review, Nikki! We always want to deliver flawless experiences and appreciate you taking a minute to share. -The Team at Mercedes-Benz of Austin
Outstanding first impression and service
by Raul on 12/19/2019Overall service was outstanding and the wait was reasonable. The waiting area is top class as the coffee! Great job by all.Thanks for taking a moment to leave this, Raul! It's awesome you really enjoyed your visit and we look forward to serving you next time. -The Team at Mercedes-Benz of Austin
E300
by DJ on 12/10/2019updated 12/17/2019Great service and Brandon was great. Offered Uber service which was OK but loaner would have been great as offered by Lexus and other high end car dealers.DJ, thank you so much for utilizing us for Service! Due to the high demand for Mercedes-Benz needs, our expansive loaner fleet can sometimes get a waiting list, especially during busy times of the year! Nevertheless, we appreciate you being our guest and look forward to seeing you next time. :) -Mercedes-Benz of Austin
GLE B Service
by Gordon on 12/14/2019Five stars for service convenience, service advisor. Dropped one star overall because of high cost of service.Gordon, we're so happy to hear that everything went so smoothly! We take pride in only providing our guests with a premium experience from start to finish, including first-class amenities and customer service. We even offer quality OEM parts, designed to keep every Mercedes-Benz running in top condition, as recommended by the manufacturer. Thanks again for being our guest and take care! -The Team at Mercedes-Benz of Austin
My issues are fully resolved
by agw on 12/07/2019Although I had an initial issue with my A220, CJ from Mercedes-Benz of Austin fully fixed my problem for just a few days, which is much shorter than it was originally estimated. We're very impressed by his professional attitude. Thanks… again, CJ!excellent & efficient service
by Jon on 12/04/2019I have been taking my E-class to Mercedes-Benz of Austin for many years. Always get the most professional, effective and efficient service. Easy drop-off and pick-up, and always happy with the loaner provided to minimize the impact of car… being in shop. I highly recommend doing business here.Fantastic experience!
by RWingo on 12/01/2019Very professional and service oriented salesperson. Low pressure. Such a great experience that I decided to lease a GLE without doing all the comparison shopping I initially planned on.Great service, and friendly staff
by Robert on 11/20/2019What a great experience! Had poor experiences at the other MB dealership so I made the drive to Austin and it was worth it. Great communication, and I’m beyond satisfied with the work.Pretty good purchase experience
by krishvr on 11/17/2019I met Chris Hernandez to purchase my first Mercedes Benz car. Chris is pretty good in understanding the customer requirements and he patiently answered all my questions. He showed all the models as per my requirements and also suggested… good options. He is excellent. One thing I observed, this dealer car price is bit higher than other dealers.Thank you for shopping with us! We're happy to hear that Chris did a flawless job of showing you the vehicles. Offering competitive pricing along with premium amenities and service is something that we're known for and we appreciate the feedback. -The Team at Mercedes-Benz of Austin
service review
by StevenGellman on 11/13/2019service done in a timely fashion and I got a nice loaner as promisedOutstanding
by Great on 11/04/2019updated 11/12/2019Nick was great. Informative, efficient. Very helpful.tire check and changes
by Luis on 11/11/2019Luis and his team did a great job.Reva Hope
by drtms on 11/06/2019I have a long history with Austin MB. Although I did not purchase my previous MB from the dealership, they performed all service and maintanence over the 150K plus miles I put on the vehicle. I was indtoduced to my salesperson, Reva H.… probalby 2 years ago and was thereafter availble whenever I had questions about a new purchase. Finally, last month, I walked in to speak with Reva on an impulse regarding an AMG. She answered my questions pleasantly and concisely as is her style and w/o any sales pitch (as is also her style). I left and condidered all the information I had garnered from her over the previous 18 months and then called her the later that day to initiate a purchase. I drove the AMG C 63 S home the morning. Seemless. Could not be more pleased with my car, my salesperson/Reva or my dealership. Topshelf. PS - the car they serviced for me for 150K was a C 300 - the MB 'introductory class". I felt they were as patient and attentive to me as they were with every other Mercedes owner regardless of class. This is why I have become a lifelong customer of Mercedes Benz of Austin.
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLS-Class
Check out our Mercedes-Benz blog! For 50 years, Mercedes-Benz of Austin has been offering drivers in Lakeway, Lake Travis, Georgetown, Round Rock, Cedar Park, and the greater Austin area with a premium selection of world-class Mercedes-Benz luxury cars.
All purchases come with impressive warranty coverage and the guaranteed backing of our professionally trained and certified Mercedes-Benz service team. Take care of all your Mercedes-Benz repairs, maintenance, and OEM factory parts needs right here at our dealership.
When you visit us for your Service needs, you can expectthe following amenities:
-Free, multi-point service and trip inspections
-Complimentary carwash
-Complimentary coffee and snack bar with full-time barista
-Complimentary, premium loaner vehicles
-Mercedes-Benz Factory Certified Technicians
Receive the luxury car buying experience you deserve. Visit Mercedes-Benz of Austin at 6757 Airport Blvd in Austin, TX. Don’t hesitate to get in touch if you have any questions.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Jason, thank you for taking the time to update your review! We're so glad to hear that your positive experience with our dealership has extended from your purchase to our service department. Eddie and the team work hard to provide transparent, courteous, and efficient service, and it’s wonderful to know that he kept you informed and made the process seamless. We appreciate your trust in us and look forward to serving you again in the future. Safe travels! :) - The Team at Mercedes-Benz of Austin
by Mercedes Benz of Austin on 04/02/2025