Customer Reviews of AutoNation Cadillac West Amarillo
Review type:
Salesman
by Kimberly on 05/02/2023Aaron Peterson was a wonderful salesman. He wasn’t pushy and answered all our questions. We really felt like he loved his job and knew a lot about it.SALES STAFF
by TRENT T on 01/11/2023Sales staff is friendly and very knowledgeable about the vehicles.Hello Trent, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Purchased a new XT5
by Happy buyer on 04/06/2022A very pleasant experience. Joe is an extremely competent salesperson. OutstandingHi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
It's the Bestw
by The Best on 03/05/2021We felt interest towards us and a genuine desire to help us find the vehicle that would work for us at the price range we needed. We are seniors and felt the sales people went over and above to help us get what we wanted.Hi, thank you for taking the time to leave a review for us at Autonation Cadillac West Amarillo. We're happy we could meet your expectations! We hope to see you soon!
Not trustworthy
by John Hinton on 08/01/2020Do not trust AutoNation Cadillac Amarillo West. Lance, the used car sales manager, assured me I could get my used Jeep’s hood (with only 220 miles and hail damage on the hood) fixed for around $500. This helped me make my purchase… decision. I was from out of town after horrible luck with my Tahoe, so he sent me to an AutoNation in Burleson (70 miles from my home). I drove to Burleson and was immediately told it could not be repaired because the hood was aluminum. So, I wasted my time, wasted 140 miles, and would not have bought the Jeep. Now, I have to spend over $1,000 on a new hood and be without the Jeep for 4 days. Lance would do nothing to help me get another AutoNation to help me with a fair price, even though he assured me I could go to any AutoNation back home and they would all be happy to help me. My salesman, Aaron, was fantastic. He did all he could to help me, and I highly recommend him. Very nice and very honest. Of course, it goes without saying to not trust the finance department. Micah took advantage of my vulnerable predicament, selling me wheel and and tire coverage that I got at Discount Tire for 1/5 of the price. I never buy those warranties but she lowered my interest rate but made it difficult to cancel and had an attitude with me. She was also avoiding my phone calls and I had to waste so much of my time making sure she cancelled my warranty. Very unprofessional. Lance also screened my calls. I would be told they were at their desk and then they would see I as calling and it would go to voicemail without fail. Unfortunately, this AutoNation is like too many other dealerships...they act like they care about you until finalizing the purchase, then they just shove you aside. Do NOT trust them!!Hi John, we appreciate you taking the time to respond. The staff at AutoNation Chevrolet West Amarillo take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (806) 318-0057 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Experience at Auto Nation in Amarillo Texas.
by Auto Nation on 12/12/2018Our sales rep was very helpful and friendly. No pressure.Hello, your wonderful feedback and rating mean a lot to us. Feel free to stop by if you ever need any more help. Take care!
Roselius 2019 Equinox
by Roseliu on 11/01/2018Jesse was very helpful in finding the right car for us. He was knowledgeable and answered any and all questions we asked.Roseliu, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
2015 Cadillac SRX
by jackson10498 on 04/13/2015Went above and beyond to get us what we wanted!Awesome service
by denam on 04/09/2015Buying my new chevy Equinox was a quick and easy process. I love my new car!Chevy Cruze Diesel
by bigdave14 on 03/11/2015Great experience taking delivery on 2015 Chevy Cruze Diesel with Joe Rogans and AutoNation Chevrolet Cadillac, what's not to like?My 2014 Malibu
by flash1234 on 04/05/2014updated 07/20/2025My wife and I bought a new 2014 Malibu, traded in our Equinox. Treated us with the utmost respect and courtesy. Aaron did a super job showing us all the features, we are somewhat tech challenged. Great price and experience!
Cadillac CT5
Cadillac VISTIQ
Cadillac Escalade
Cadillac LYRIQ
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Kimberly! Drive safe, and we'll see you on the road.
by Piper Yost on 05/04/2023