Mountain View Ford Lincoln

Mountain View Ford Lincoln

Today 9:00 AM — 6:00 PM
Open Now
Sunday
closed
Monday
9:00 AM — 7:00 PM
Tuesday
9:00 AM — 7:00 PM
Wednesday
9:00 AM — 7:00 PM
Thursday
9:00 AM — 7:00 PM
Friday
9:00 AM — 7:00 PM
Saturday
9:00 AM — 6:00 PM
Open Now

Customer Reviews of Mountain View Ford Lincoln

4.9
Overall Rating
(106)
Recommend: Yes (85) No (0)
Write a review: Sales | Service
sales Rating

Great truck buying experience!

by ebiss87 on 06/13/2017

I had a really great experience. I was treated fairly, given a good deal, and the follow-up was excellent. I was really impressed with Marc. He was friendly, but also knowledgeable and if he didn't know an answer, he went and got it from someone who did. Kenny was also involved, and I really liked him too. I will highly recommend Mountain View Ford.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

106 Reviews
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service Rating

Professional and Courteous.

by Aileydude66 on 09/25/2017

Did a great job on my car. Took a courtesy ride home as I did not want to rent a car. They were courteous and professional. Would recommend for sure.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Recall Fix

by retired83 on 09/14/2017

Took car in for a Lincoln recall for side door latch. Service rep had a loaner car ready for me so I was in and out in a very short time. He had car washed while there and called when my car was ready. Returning loaner and getting my car was easy and quick.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

Danna Morrison

by Danna5266 on 09/13/2017

loved the complimentary car wash that was a real winner in my book.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

2011 Ford Fusion Throttle Body Failures

by Lusher60 on 09/10/2017

Even though it was my second time I had maintenance (recall) notices performed. This time they got it right with a complete throttle body replacement. 2011 Fusion is running just fine now. Thanks

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? No

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Mountain View FordG

by Gold500 on 08/08/2017

I had an appointment but a traffic accident on the interstate prevented me from making my appointment on time. I contacted Mountain View and they rescheduled my appointment. They were both courteous and helpful. When I came for my appointment, I was promptly greeted, my car was checked in and transportation was provided to take me to work. When the work was completed I was contacted, everything explained and they picked me up to get my car. They have always provided excellent service and I would recommend their service department to anyone.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Fast

by Sfexplorer on 06/15/2017

It took less time than they quoted which I appteciated

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

sales Rating

Great truck buying experience!

by ebiss87 on 06/13/2017

I had a really great experience. I was treated fairly, given a good deal, and the follow-up was excellent. I was really impressed with Marc. He was friendly, but also knowledgeable and if he didn't know an answer, he went and got it from someone who did. Kenny was also involved, and I really liked him too. I will highly recommend Mountain View Ford.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Excellent Repair Experience!

by Tgamixer on 06/08/2017

My service advisor, Troy Croft, was perfect! He kept me informed throughout the entire process and I cannot express how thankful I am that he did. He gave me peace of mind, and helped keep things properly coordinated with the rental car company. Unfortunately, it seems bad customer service is par for the course, these days. So it was refreshing to actually receive fantastically proper customer service that exceeded my expectations. Thank you very much!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

Great but double check that everything was done

by Mew0225 on 05/31/2017

Making my appointment was easy and the dealership even drove me home while I waited for my car to be ready. The only negative thing is I specifically asked for them to top off my fluids including windshield wiper fluid. I was told this had happened and paid for it but as soon as I left, I realized the fluids had not been topped off and I was completely out of windshield fluid.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

Ms.

by me3969doe on 05/24/2017

The manteniece crew was ver quick and thorough. All the personnel were friendly, knowledgeable, and very helpful.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

great service department

by Andy1988 on 05/12/2017

I brought my 2016 Ford Transit Connect in for some warranty issues and an oil change. Todd Landers was very polite and ready to help me. I did not have an appointment but Todd said, "No problem we will get you taken care of asap." The next day Todd called me to inform me what they had found and parts were ordered. A couple days later Todd called me and said I was ready. Everything is running great and I really appreciate the speedy and informative service!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Mr

by Fsswafford on 05/09/2017

Everything was great. They answered all my questions and help me with everything I needed to know

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

service

by bone1970 on 05/01/2017

Troy Croft is the best. Goes above and beyond to satisfy the customer.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

My new Ford Escape.

by JChason on 03/13/2017

I dealt with the salesperson Josh Newman. He was very knowledgeable and professional. I told him what I was looking for in a vehicle and he promptly showed me what he had on the lot. He never pressured me into buying anything that I didn't want. He let me take my time and was very helpful in answering all of my questions.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Getting my car updated

by acesez17 on 03/13/2017

Overall, very pleased, but there was a delay in getting my car back, so that I picked it up the next morning ~ communication on their end could have been better, but they did come through and get my car ready the next day. Everyone there was polite and helpful, whether dealing with them on the phone or in person.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

Oil change

by BrianTierney on 01/06/2017

Great but waited a long time even with appointment just for oil change

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Mkz

by Smbritt14 on 01/05/2017

I have put off buying a car for the longest dreading the entire sales process. My sales person Shaun Emery made it so enjoyable and easy. We picked the car I wanted and he had everything taken care of almostly instantly. No haggling, excellent service, highly recommended.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great expereince

by JoshSergent on 01/03/2017

Chris Yancey gave us a good experience and a clean sale. He did a really good job of explaining all the features in the truck and honored all commitments. He was very knowledgeable when it came to answering mechanical and technical questions about the truck.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Best Dealership in the Chattanooga Area

by randalg57 on 01/02/2017

I shopped the entire Chattanooga area before buying a truck at Mtn. View Ford -- none of the others come close in price, quality or the way they deal with you. The staff at Mtn. View Ford were courteous and professional throughout our dealings. Craig Beckler was great to deal with and I highly recommend you seek him out if you are shopping there. I couldn't be more pleased with the truck we bought, the price we paid, and the entire experience of buying it. I will be in the market for another truck for another member of my family soon and when that time comes I will be back.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Best Service Ever

by Diane4ya on 12/18/2016

I didn't know what I was doing when I first came and the moment I pulled up I was treated and asked how could they help! After I told them what I wanted they took me to the waiting area and I wait for my car to be finished being serviced. After they were done a gentlemen went over everything in detail what was done and what they recommended I needed going forward! So long story short for ALL OF MY SERVICE NEEDS I will only go to Ford of Chattanooga period! Thank you for being so professional and so nice to me while I was there. You guys really made a lasting impression!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Customer Satisfaction .

by shortmom on 11/21/2016

The staff was very nice and the person that I deal with was great .Yes I do feel that my oil change and maintenance on my truck was done right.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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