Marshal Mize Ford

Today closed
Closed Now
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Marshal Mize Ford

4.3
Overall Rating
(61)
Recommend: Yes (52) No (9)
Write a review: Sales | Service
sales Rating

2015 Focus

byKim_kon 05/08/2018

Marshall Mize will always have my business and I will always share them with others. I have only had courteous, helpful, fair, good product from mize from the sales floor, service department and unfornately collision. They are #1

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

101 Reviews
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service Rating

Shirley Price

byShirleyPriceon 09/06/2018

I will never own another Ford. I was lied to about the extra warranty with only a $100.00 deductible if anything happens... it does not cover everything, I paid that extra money and was very upset that I was lied to during my purchase, also my husband was a salesmen for Marshal Mize and was told everything was covered. My car would not run and they said it was from rodent damage.... WOW!! warranty doesn't cover that nor does the extra warranty.. so it was parked in my garage and my home owners covered it, but not all. The extra warranty is also to cover towing, roadside assistance and rental car.... guess what... it doesn't.. it took 2 tows and 3 rentals cars to get it fixed and the time I missed from work handling it.. I gave the guy my credit card for Enterprise which is located at the dealer ship to use only if damage was done to the car, I smoke in the car, or have a pet in the car... I did non of those things, however beware Jimmy & Mitchel gave him permission to charge me for the rental... I did file a complaint with Ford and have heard nothing from day 1. I assure you I have left out a lot of things... it took three weeks to get this taken care of.. oh, and when you tell the service department you have the extra warranty and you will need a rental car, they automatically say... well if one is available.... really? You have an Enterprise there and your a freakin car dealership selling a bogus warranty!!!!! Very Unhappy Shirley Price, Signal Mountain, TN

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Don't waste your time, this company pick and choose to hell

byBritney07on 05/25/2018

This place is not friendly, rude, and most importantly RASCIST! The service department is trash and will destroy your car and lie about it. My husband bought a brand new Ford he took ot to the dealership for its routine oil change and when he received his car back the engine light camed on. He took the vehicle back to them. Come to fine out it was its O2 sensor (dealership claims) i believe when they did the oil change they drstroyed it , which they claimed it was cause by a rodent they fix it. They charge me $400 to fix it BECAUSE they said it wasn't covered under warranty. Couple day later this brand new vehicle started making a noise.(popping) Took it back to the dealership come to find out the dealership somehow messed up my breaks but fix it. COUPLE DAYS after that my car started to make another noise (clicking) took it back up there. They claim they fix it days later the same noise stated again. Took the car up there 3x for same issue the tech Kenny heard the noise SEVERAL TIMES THEN lied to the supervisior Mich stating he didn't hear anything they sent my issue off to Ford corporate to try to send a special to determine the issue. 3 days later Roberta the customer service representative from FORD was very disrespectful and even laugh on the phone about my situation. She even told me to prove that my issue exists and even hung the phone up in my face MARSHAL MIZE FORD 153H HIXSON IS A JOKE. Customer service horrible. They are racists They pick and help out "CERTAIN" CUSTOMERS and the ones they dont want to help, they will make you look like a fool. DON'T WASTE YOUR TIME FOR TERRIBLE SERVICE.even from April in the Financial office is a JOKE. I've never been more humiliate in my life until I purchased a Ford from MARSHALL MIZE ON 153!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Service and Collision

byKim-kon 05/08/2018

I have only experienced the best service at Marshall Mize Ford in all aspects.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2015 Focus

byKim_kon 05/08/2018

Marshall Mize will always have my business and I will always share them with others. I have only had courteous, helpful, fair, good product from mize from the sales floor, service department and unfornately collision. They are #1

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Survey

byKidosbdbon 04/24/2018

The email I received from Ford quoted a price of $45.50. When the work was finished I had to pay $55.85. I wasn't happy about that.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

4/21/18

byMrsPennyWon 04/23/2018

Unless your price for a Works oil change has changed, I was charged too much. When I bought my 2014 Explorer, the button on the front passenger vent was missing and I didn't have a key code. I was assured that I would get both within a week or so. Four months later, I finally get the vent button and the key code. I had to stand firm about not paying for the button-I didn't lose it. But I think I was charged. I thought that The Works cost about $55. Saturday's maintenance cost me over $60. I'll have to check my receipt more closely. Then I will contact Marshall Mize. Considering all of the business my family and I have given MM, not to mention friends we've sent their way, I'd like to think they wouldn't try to take advantage of me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service Department

bykldarr0604on 04/22/2018

I always have a great experience with Marshal Mize. My service advisor Zach Carter is the best,very knowledgeable and super helpful! Thanks for the great work you do!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2017 Ford Escape.

byMichael_Bon 04/15/2018

Pat Brumlow was our salesman. He was very helpful. He texted me and said he got an Escape in we might interested in. When we came in to look at it, Pat was very polite, very easy to talk to. He showed us the Escape and showed us a couple of other Escapes. Pat explained to us about the CPO cars ( Certified Pre Owned ). He answered all our questions and was very professional. He was not pushy and let us look, and after letting us drive the 2017 Escape we decided that one was for us. A 2017 Ford Escape with 4500 miles on it. It was like brand new. a good deal. So if your looking for a new or used car or truck go see Pat Brumlow. He will treat you right and get in you in the right car at the right price. My oldest daughter will be in the market in the next couple of weeks and we will be back in there to see him again. Thank you Pat.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Eric Blankenship is awesome.

by77rikardon 04/13/2018

Brought my 2015 mustang for an oil change. I always trust Eric with my car. What he tells me is what will happen. He told me it would be about an hour but they finished in 40 minutes. I could not have been more pleased with the service. Thank you, Eric!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Outstanding

bycagoffmgron 04/10/2018

The service department at Marshal Mize goes above and beyond to provide us with outstanding service. Our rep, Eric, is exceptional, taking his time to explain problems and offer options, recommendations, and suggestions. The diesel mechanic, James?, has met every challenge (and we've given him plenty), also has exceeded expectations. Anyone I've dealt with in the service department has been courteous and professional. I would not hesitate to highly recommend Marshal Mize service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Good job.

byDvrner01on 04/09/2018

The service was completed professionally and on time. Service coordinator was friendly and helpful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Always on my side!

byConnieCookon 04/05/2018

Called with a problem with my oil service light showing called took it in next day so nice to this lady who knew nothing. Always trust Marshal Mize

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Nice Friendly Salesman

byEJGoodenon 04/04/2018

Buying my vehicle from Marshall Mize was a great experience because of the nice friendly salesman Kevin Line. He took time to show me how some of the new things on my Escape worked and even programmed my phone into the Sync. Everyone was friendly and nice and my distant relative took time to come say hello.!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

I found the car that I prayed for

bytbivenson 03/24/2018

Thank you Jeff Hunneke for being so patient and helpful. If we had not been so persistent I would not have found my dream car. God knew just what I had prayed for in a car. He had it delivered the same day that I was there.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Zach Carter get's the JOB done!!

byStacibabi40on 03/04/2018

At Marshal Mize Ford of Chattanooga my Service Advisor Zach Carter is 1 of many of the best. Anytime I come in for a service for my Escape he is on top of it all... I am on fixed income and know that maintenance is important for long life of an automobile. Zach understands this and works with me to keep my car running smoothly and easy on my pocket. All I have to do is show up! Thank you Zach for a job well done

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

close but no cigar

byHorsinAroundon 02/24/2018

The price paid for labor seemed a bit much considering the time they finally started working on my car and when it was finished.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2018 Mustang GT

byhangivgton 02/22/2018

Been waiting a long time for this beast! Great car everything I had hoped for. I've bought from Danny Watkins before and would do it again!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Broken Promises and False Pretenses; Crap Trucks

byJared_Pon 02/17/2018

I bought a brand new 2013 Ford F150 FX4 and it was in the shop more times than I can count. Decided I would purchase a 2017 Ford F250 Lariat SD Black Widow Edition-2 days later, this truck is already having problems and been in the shop. Bad water pump and center caps following off, among other problems. Marshal Mize does not hold up to the promises they make nor to customer satisfaction. Be smart and take your money elsewhere; where you and your money are appreciated and you can purchase a reliable vehicle.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

2011 Mustang

byJacknsonson 02/15/2018

My husband and I purchased a Mustang that was supposedly owned by the VPs daughter. After having the car for less than a week we contacted our salesman and asked if they would purchase the car back due to the fact the car hurt my back. They were agreeable for 3000 less than what we gave. Needless to say we still have our Mustang!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

honest

bysurferfireon 02/02/2018

I began my search for a vehicle in several different place over 3 months ago. I came to your dealership after talking with a friend who happened to know a guy that worked there. Also I love fords. My sales man Jeff Hunneke was very patient with me. Not overbearing or forceful in getting a sale. He allowed me time to view multiple options and listened to questions I had. I get turned off by dealership who swarm you right when you get on the lot. He was very helpful and honest with me. In all just very pleased with how i was treated. And I love my new truck!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Zach was awesome to work with

bySmichelle1982on 01/21/2018

We had an awesome experience. Zach was nice, took care of us in a pinch with some weather plastic and then got our window fixed the next day when we brought in.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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