Skip to main content

Ole Ben Franklin Alcoa

Today 9:00 AM - 8:00 PM*
*At this time store hours may vary.
9:00 AM - 8:00 PM
9:00 AM - 8:00 PM
9:00 AM - 8:00 PM
9:00 AM - 8:00 PM
9:00 AM - 8:00 PM
9:00 AM - 8:00 PM

Customer Reviews of Ole Ben Franklin Alcoa

Overall Rating
1 out of 5 stars(1)
Recommend: Yes (0) No (1)
Write a review: Sales | Service
1 Reviews
Sort by:
1 out of 5 starssales Rating

Terrible car dealer

by Dawn on 10/11/2020

I wish I could leave a negative 10 stars, cause that's what I would do. I really hate leaving bad reviews, but in this case it needs to be known. We bought a Nissan Pathfinder knowing that it would need a couple of things done to it. When we took it in for a recall to be checked we find out it needs a whole new motor put in. So we had it taken to the shop at the Knoxville location. Long sorry short we have now paid almost $6000 in repairs and it took weeks into months. AND IT STILL RUNS LIKE CRAP. This is after the GM in Alcoa makes the comment of how great of a vehicle and deal we got. We will never step foot back onto Ole Ben Franklin's property again. They have really got one over on us, I hope they're happy.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
about our dealership