Stetler Chrysler Dodge Jeep Ram

Today 08:30 AM - 08:00 PM
Sunday
closed
Monday
08:30 AM - 08:00 PM
Tuesday
08:30 AM - 08:00 PM
Wednesday
08:30 AM - 08:00 PM
Thursday
08:30 AM - 08:00 PM
Friday
08:30 AM - 06:00 PM
Saturday
09:00 AM - 04:00 PM

Customer Reviews of Stetler Chrysler Dodge Jeep Ram

4.8
Overall Rating
(21)
Recommend: Yes (21) No (0)
Write a review: Sales | Service
sales Rating

Stetler Dodge of York PA

byMichael Jon 08/21/2018

Very professional and organized and friendly customer service. Somebody was always asking if we needed a hand and was always there to help with a smile on their face.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
48 Reviews
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service Rating

Edmunds

byCkrout32on 11/12/2018

Everyone is friendly, just felt needed updated better,

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service on 2017 CHRYSLER 300

byMary1234on 10/18/2018

Great, Best service ever and time was good

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Stetler Dodge Chrysler Jeep Ram

bydstets48on 10/15/2018

Prompt, efficient, friendly service. I always have a great experience at this dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Stetler Dealership

byJeffreyon 10/10/2018

Absolutely the best car buying experience we have ever had, no hassle, just a great deal! We will definitely go back whenever we are looking for a vehicle

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Stetler Dodge

bymab6987on 09/10/2018

Service was performed in a quick manner.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Stetler Dodge of York PA

byMichael Jon 08/21/2018

Very professional and organized and friendly customer service. Somebody was always asking if we needed a hand and was always there to help with a smile on their face.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

07' Wrangler

byIamDaveyon 08/16/2018

After purchasing the vehicle the first day i had some transmission issues that left me very unhappy and concerned about my purchase. After calling and speaking to Service Advisor Jack Ward he wanted me to bring the vehicle back in rite away. After arriving he had a loaner car ready. The part needed had to be ordered. He kept me up to date on the progress and was extremely helpful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Jeep

byJeep hurton 08/08/2018

Its one those thing you hope you don't have to go though but my luck ran out after 40 year of driving .But West York auto body was there and help me in getting this done.my came back looking great ,100% a great job

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Recall Service

byYelodaisyson 07/31/2018

They scheduled my Chrysler 300 for the recall repair within a week of the notice.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Stetler Service

byRadicool Rikon 07/27/2018

I took my Ram in for inspection and a software recall. While there I let them know about an issue with the a couple of clearance lights on the roof having water on the inside. I told them they just needed to log it for warranty repair later and no need to fix it immediately. When they let me know the inspection was done they also said they had replaced all the clearance lights. I was happy that they went above what was requested even though it took a little longer to wait.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ram Service

byTeresaSon 07/05/2018

I was very happy with Stetlers service department. Resolved my maintenance issues quickly and professionally. Then took the time to follow up to ensure I was satisfied with the work done.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2018 dodge ram 1500

byretrogamestron 06/28/2018

very friendly service and they answered all of my questions and went over everything with me in detail.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Just my thoughts....

byOrangecattwoon 12/26/2017

I like that Stetler is family owned but what I found to be disheartening is that I always felt rushed. When I went to sign the paper for my Durango I was very unhappy to feel as though I was being hurried “because we close at 6:00 on Fridays”. I was never shown how to work all the extras on the vehicle, just handed the keys and that’s it. The way people scattered at 6:00, you would think the building was on fire. I have nevered received a call from anyone asking me how I like my vehicle or best yet anything. I was quite unhappy to find the vehicle was not clean, windows were dirty, headliner had paw marks from the dogs who were obviously inside. I found dog hair, food and change under each seat....disgusting! The back hatch had muddy paw marks on it and it was not detailed before it was picked up. I was told it would be. The third row of seats, ugh. I had to shampoo every one of the seats since that was not done either. The air pressure in my tires show three different pressures?? Driver front is 36, passenger front is 34 and both rear pressures are 35. I spent 2 plus hours cleaning that vehicle out! I was told it would be detailed, it needs a good wax job. I realize the vehicle is a 2015 but this is our first experience with Stetler, honestly it has not been the best experience. 😔😔 My personal thoughts and you can take this with a grain of salt....do not rush your customers. Make sure they take the time to go over the functions of the vehicle. Tell you finance guy to not cop an attitude when I want to look over the vehicle before I sign the papers. It’s all about professionalism, respect. I could have easily gone to a Dodge Dealer in MD but I chose Stetler. Btw, I purchased the vehicle not my husband so please stop sending him the emails. The hood need painted and my hope is that this isn’t going to be an issue too.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

sales Rating

Highly Recommend

byGwlovemyramon 12/05/2017

Working with Bill at Stetler Dodge was a very positive experience. He went above and beyond to help find the truck that we we're looking for and answered any questions we had. If you want someone who is very knowledgeable and experienced, then go see Bill at Stetler Dodge.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Quick and Easy

byCorpLaw77on 09/26/2017

We came in fairly well prepared as to what vehicle we wanted. Josh helped us through the process of figuring out what payments were going to be and if we would qualify very quickly. For something that I was certain was going to be a big back and forth process, it didn't go that way at all. Definitely made the process as painless as possible. (Vehicle was a 2017 Jeep Renegade Latitude)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Routine oil change

byJg21062on 08/18/2017

Routine oil change The express lane was fairly time under an hour

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

great service

byLindaDHon 07/29/2017

I had a replacement key for my Durango programmed. They did it quickly and for less money than another dealer I called. Their waiting room is fantastic.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Happy Customer

byKrystmarieon 05/16/2017

We had a very nice experience at Stetler Dodge. They were friendly, welcoming and went above and beyond to works with our budget and needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Stetler service

byLawman04on 03/02/2017

I have been dealing with Stetlers for the past 5 years and have had fantastic service from them They are very customer friendly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Stetler Dodge Service

byJenniferS52on 12/09/2016

I purchased my 2015 Grand Cherokee on 12/30/15. I had the annual service done on 12/08/16. My experience was great. They handled all of my concerns and I am more than satisfied with dealing with everybody at Stetler!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Positive buying experience!

bySherrie35on 12/05/2016

Stetler was able to assist me in every way in order to locate & purchase the right car for me. I had been unable to find my preferred vehicle with necessary features through other local dealerships. Stetler did it all ... they worked with me through vehicle information & financing options that would fit my lifestyle!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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