THIS PLACE IS HELL ON EARTH
Car was towed there on 3/12/17. Called to let them know to expect it. Had an appointment with service that day but was unable to drive the car there. Several days later and after numerous calls (they don't answer their phone most times) I was told they had no idea who I was and what car I was talking about. This after I spoke to them and explained that it was being towed there on the day of my service appointment. Fast forward one week...numerous calls again. Finally spoke to someone and they were just getting ready to check it out. "They will call back" THAT'S A JOKE! Called them the following week. They said they test drove it and ran diagnostic - said there is nothing wrong. I have a GPS device in my car...It never moved from the time it was brought to them - test drive? Yeah, right! When I drive the car, the headlights shut off electrical system cuts out and the transmission bucks. It's now 3/26/17. Tech said he would take it home to drive it and see if he could determine a problem. YAY! GPS indicated it actually for driven! No calls to me to report findings. March 31, didn't call DROVE UP THERE TO SEE WHAT THE HELL WAS GOING ON! Oh, we found the problem you need an alternator and some gaskets as leaking oil was causing the short. Now they allow me a loaner car as there is a diagnosis - 21 days after I brought it in. We will order the parts and have it fixed next week. Next week came and went and no repairs were started. 4/12 - Once again, numerous calls until they finally answered and now my loaner car is due back as only 10 are covered. They won't start work on it until next week as "they are too busy". If I want to keep the loaner, I now have to pay for it. Spoke to the manager as I assumed he might be helpful due the the fact that my car has now been there for 35 DAYS! His only comment was "we've had cars waiting since January". NEED SERVICE? STAY AWAY, STAY VERY, VERY FAR AWAY! I dislike dealerships in general, this one is STRAIGHT OUT OF HELL! UPDATE: April 18,2017 I called today and was informed that my car was finished. I went up to pick up my car and although my extended warranty covered the repairs, Sussman hit me with a $400.00 bill for their "rental car" a car from their Honda lot. Can you imagine! A COVERED WARRANTY REPAIR THAT TOOK 70 DAYS TO COMPLETE AND I AM NOT ONLY OUTRAGEOUSLY INCONVENIENCED BUT SLAPPED WITH A $400. DOLLAR RENTAL CAR BILL. Their reward? I will let everyone Iknow what an awful place this is and share my story with the entire internet on every site I can. Thank you, Sussman Hyundai
Did not actually perform work
Brought my 2012 Veloster in for a misaligned touch screen on the radio. Dealer claimed to update the software but found out after the warranty expired that they did not do the work as promised.
My 2012 Hyundai Elantra is my very first car! I am the only one in my immediate family that has a vehicle. So, admittedly, I knew very little about my emission and state stickers or inspections. Steve K was so very kind. From asking 1 million and 1 questions about my vehicle and things that I needed, from understanding my missed appointments due to MD appts for my 1 year old son, I can say that I am extremely happy with them. They are punctual, kind, understanding and positive. They have wonderful staff, so waiting for my vehicle to be serviced is never an issue. I am always comfortable and entertained. Its been year that I've had my vehicle and I am grateful each day that I've chosen, Sussman Hyundai in Willowgrove! :)
My first pleasant car buying experience EVER!
Met by the GM, Jim Jackson. He was helpful, knowledgeable, and attentive. All my questions and concerns were answered honestly, quickly and completely. His correspondence thru phone or emails was prompt as well. My purchase involved the new high end EQUUS vehicle. I not only enjoyed Jim's salesmanship attention, I also had a very pleasurable experience with his EQUUS specialist, Jae Park. Mr. Park spent more than an hour going over each and every feature in this luxury car. I was also given his cel phone number, just in case anything else popped up later. I did happen to call him 3 days later. I received an answer to my question in less than 5 minutes. Not bad for real-live service!! I guess what I'm trying to say is that I feel like I am now part of the Sussman family. I feel welcomed and will probably be back to buy future vehicles from this dealership. This Hyundai dealership has undergone a complete renovation! In a new building with totally new attributes, amenities and excitement! Thank you for making my car delivery so painless. Mark B.