There other Honda dealerships around that will give more respect and time (especially to a repeat customer) and not do sleazy things like lie about what they will provide and then vanish and not answer calls or emails. Go there.
Bait and Switch Policy :Dishonest and Unprofessional Dealer
We had a deal to lease a Honda Civic from them in March and got a quote we agreed to. However since we already had a Accord Loan, Honda finance requested us to have a cosigner. So in April, we call Sales Manager of Sussman who said he would commit to the price if we get a cosigner.So we had a cosigner run her credit check with Sussman. Two days later the credit was approved. After this the sales manager backed out saying he wont be able to commit to the price in April. This made no sense because he committed to the price in April before we ran the cosigners credit check. They play this trick after your credit check is run as well as your cosigner is signed. This is how they force you to pay higher prices and bait and switch . I was given a better price from Piazza Honda but wanted to stick to Sussman as I had one my old accord from them. However not only is this sales manager delusive but also not considerate of the loyalty to repeat customer. Please stay away from them atleast till people such kind of sales managers are running the dealership. I have complained to the General Manager and hope to hear from them. However one this is sure we lost trust that we had with Sussman. I definitely would say you may want to look for a different dealership.
Pleasant Sales Experience
I purchased a Honda Pilot from this dealer in August of 2012. I was surprised they didn't get high ratings because I thought they did an excellent job. My sales person was new so I ended up dealing with Jeff Sanders. Most of our communication was by email. He matched an email price from a competitor and honored all commitments made. I would absolutely give them another opportunity on our next car purchase.
Bait and Switch
We called ahead to see if the car was still available. They said yes and we made an appointment to test drive. We arrived about 1/2 hour later. The salesman with whom we had the appointment said it was sold the night before. I was livid. How could it still be on the web site and sold the night before when we had just called? He said they just updated the web site about 15 minutes ago. They of course had 2 other cars (more expensive) for us to test drive.
Sold out from under me!
On Aug. 30th I had a confirmed appt. with salesman Allan Slifkin to check and purchase a specific 2010 Odyssey EX-L. As a precaution this female senior brought along a male friend savvy about used cars. We both had a bad feeling as we walked into the store, but remained optimistic. I arrived with all papers for trade in and my check book, only to be told, "Oh that was sold last night....on the phone" The car was sitting in the lot (I parked next to it). Slifkin claimed they took a deposit on the telephone and it was definitely "gone" (though physically there with no plate on it.) I could not believe my eyes and ears---I asked to see the manager ("Rob"- unfortunate nickname for a car salesman!) who tried to sell me a 2012 Odyssey for $6K more, wrong color, etc. Was this a bait and switch situation? They denied that, of course, but it surely smelled that way. I was shocked and outraged to have driven 150 miles RT plus $5 of tolls only to be blown off. Slifkin said I should have put a deposit on the car by credit card. I had made the appt. two days earlier through Paulo, the internet manager, and no one ever mentioned the need to "reserve" it with a deposit! What nonsense! When I wrote a complaint to Paulo he called to apologize and sweet talk me ("No, it wasn't a "bait and switch" con.) He asked how much I'd spent on tolls and gas mileage $35 total, (not to mention our time and my friend taken away from his job). Paulo said he would ask about getting me a refund for my expense. I am not holding my breath, and when they see this report, I doubt I'd ever see a penny in recompense. I just believe that others should be warned away from this sleazy dealership which appears so greedy as to have no conscience nor honor. I am glad that we were rescued from dealing with them... Paulo came into work at 9:30 to find my late night email that we had to come earlier (11AM) than originally planned. By 9:30 I had left home. Slifkin left a cheery message on my answering machine at 9:43 looking forward to meeting me at 11, so HE knew I was coming earlier. Did he really not know which car I was coming to buy? Where is their inter-office communication? Did they really sell that car "over the phone" "with a deposit" the previous evening? Or was I lied to? When he told me the car was "gone" Slifkin looked very shifty, confused, nervous (embarrassed?), so at first I almost didn't believe him. Is there no honor anywhere among used car salesmen? Perhaps they really do earn their dicey reputation, at least at Sussman Honda. Be forewarned...avoid Sussman Honda!
We walked away from Marty Sussman Honda and I had to literally bite our tongues to not make a scene. I was willing to pay them that day for a 2011 Honda Pilot and they could have had a good deal. The general manager is [non-permissible content removed]. We negotiate the price of the vehicle and I told him I wanted to get it checked out by my local mechanic. He told us we would have no problems with our Certfied Used Vehicle and minute we stepped into the car and drove it off the lot the fuel tank was empty he gave us the car with NO GAS and I had to go refill it myself. I hope I get reibburse for the gas but I highly doubt it. When we took it to the mechanic he told us that the oil change was 6,000 miles over due (either they did not change the sticker or this is true) and the alignment was off on the vehicle. Not to mention the cars center console was dirty .looks as if someone had eaten a cookie and left the debris all of over the place. We address this with the GM and he did not budge on the price even though he said we would not have any problems. We moved on a purchased a 2011 Honda Pilot from one of competitors for a much better deal right up the road in Doylestown for a cheaper price with 20,000 miles less. These guys give dealers a bad name.
Horrible Sales Rep and Rude Sales Manager
Had a very bad experience. Was called into dealership saying they will give me the lowest price compared to other dealership. I took the quotes from other honda dealers in philly area that I received. Showed them the lowest. Sales Manager said I would be out of my mind to waste their time as they think the price I received from another dealer is too low to honour. He made fun of me and the other dealership. He went on to say they get funny customers like me quite often. Felt very insulted. Never go to this dealership and waste your trip
Very Professional and courteous Dealership
We stopped at Marty Sussman Honda by accident(long story) and we had wanted to test drive the Accord anyway and our salesman James Russell was extremely knowledgeable about his products and was very thorough in his demonstration and when the ride was over we weren't sure if we would be buying a Honda or not(so we didn't negotiate,why waste someone's time if you aren't buying?) Regardless we weren't pressured at all and that meant alot. We decided to buy an Accord and we haggled with a dealer closer to home and it just didn't feel right and Sussman deserved a shot after there hard work and I explained this to Jim's MGR Marty(Jim wasn't in when I had called) and he instantly quoted me a price $1250.00 lower than the other dealer and was very down to earth and straight to the point and an hour later we shook hands and bought the car for the phone price(there were also no hidden costs) and my wife and I couldn't be happier with our decision with Sussman,even though they were alot further from my home there attitude made it worth the extra few miles. We have had the car a little over a month now and my wife loves her car and we can't say enough good things about our experience with Sussman,I wish every thing in our life was as certain and smooth!
Bait and Switch, Salesperson lied about rebate
Buying my Honda Fit has been the worst sales experience of my life. When I first came into the dealership they had no Fits in stock, but I reserved one and and was given a price and had my credit run so they new from the start that I had excellent credit. I was also very clearly told by Joe Register my salesperson that we were eligible for a $500 discount because my husband was a recent college grad. I was told the rebate was conditional on using Honda financing, so I didn't get rate quotes from other banks because nothing I would find would beat the $500 rebate. I confirmed this many times, and asked that it be written on the contract but Joe said he couldn't because that rebate came from the financing dept. While I waited for them to find my car at another dealership, I received no follow up calls to let me know when it was coming in. They were aware that I needed my vehicle to start a new job. The vehicle wasn't available in time so they lent me a car until mine came in, fine. So when I picked up my car I had already started my new job which I needed the car for extensive work travel. My salesman Joe was not there because he didn't want to stay after 5 PM. So when I sat down with the financing dept. imagine my surprise when she tells me there is no such college grad rebate available from Honda. There is only a college grad program to get credit approved for sub par credit which I clearly didn't need as I had a 720 credit score. The sales manager comes in says he is sorry, but he won't do anything even though his employee lied to me. Then they try to make it sound like they are going to make it up to me in terms of an interest rate, but I just got the rate that while good, I would have qualified for anyway. The only concession got was a 50 dollar reduction to bring the total cost of the car below the rate of our bank. So while I was still pissed I was just glad to get out of there and be done with everything. The next morning I go to start my brand new car and it wont start. I take my husbands car so I won't be late to work, and when he goes to try starting it it's fine. He takes it to the dealership and the tech asks him if we used different keys, which we did. He tells us that our salesperson clearly neglected to get the other key programed and that's why I couldn't start it. To add insult to injury later that day Joe, the salesman, left me a voice mail completely denying ever telling me about the rebate and calling me a liar.
Good Price, Awful Experience
Just bought a car there 3 days ago. I got a good price on it. I know because I shopped it hard. And good value for my trade, which was actually the sticker issue. I dealt directly with the sales manager (Jose) who was decent to work with. But all other aspects of the transaction were abominable. The sales person was less than useless. And I had to leave the dealership without my new car because it hadn't been prepped. They delivered it to my house later that day and it was FILTHY. Believe it or not, there was a bee's nest inside the passenger side door. I called and complained and insisted that they take the car back and make it right. And they did that. But they sure took all the fun out of buying a new car.
Suprised by the quality of sales service
I was very pleased with my experince at Sussman honda. I got the fit I was looking for for well under invoice price. If you go in knowing what your talking about with good online quotes from other dealers, they will work with you to get you exactly what your looking for. I found the sales people to be very supportive and helpful during the stressful experience of buying a vechile. This experience was very different from my experience at piazza where they "sold" me a car they didn't have when i made it clear I needed a vin # soon to renew my insurance. My experience at Sussman was solid and as honest as you'll get anywhere. Just make sure, as with any dealership, that you go in knowing what the car you are looking at is worth and what you are willing to pay.
Rude sales manager & fooled by internet sales dept to visit dealership
Never go to Sussman Honda in Willow Grove, PA if you think you will be getting the deal you discussed over the phone or via internet sales department. I went yesterday after the internet sales department person told me that they will beat the deal from my local honda dealer by $300. She said I should come to the dealership and they will do whatever it takes to make the deal. Now I went there the same evening and all surprises came to my ears. The sales person looked at the written "Email" quote I had and talked to the manager. The manager then comes to me and says that they cannot beat the written price. Here are his words "Our internet sales department are here just to bring you in". When I asked why you wasted my time..... he says "Who told you to come here......... I did not call you here". The sales person saying in background.... "We dont know you...... Go talk to internet sales department" who would not even have the guts to come and meet me since I think these are just some people looking to find customers that can be fooled by their deals.
Smooth as could be
After several days of back and forth e-mails, the second sales manager phoned me with a price better than any of the other dealers. I repeated the price and the MSRP to make absolutely certain I wasn't spinning my wheels - it was a very good deal. My wife selected the color (her car) and when we arrived at the dealership the car was already in the prep area. I verified the the MSRP on the window sticker and we went to complete the paperwork. Further there weren't any of the bogus fees some dealers like to tack on to inflate the price. Additionally they gave us weather proof floor mats, a trunk tray and wheel locks that I hadn't negotiated. I wrote the check and off we went.