Otto's BMW

Today 9:00 AM - 8:00 PM
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Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Otto's BMW

5.0
Overall Rating
(5)
Recommend: Yes (5) No (0)
Write a review: Sales | Service
sales Rating

CPO car purchase and follow up

bygaminidon 06/02/2017

We purchased a Certified Pre-Owned car in April 2016 and had a great experience throughout the entire process plus follow up tech helps. Our car, 2014 535 iX has many features and as a results it has a complicated electronics user interface. After purchasing the car we are entitled to unlimited tech help at anytime via a BMW Genius (free 45 min session, unlimited). I need to mentioned a few names that made our experience at Otto's extra ordinary: Benjamin: Initial appt setup and test drive; was very efficient service and gave us a great 1st impression about the dealership Daniel: Sales person; no pressure and pleasant to work with Patrick: Finance officer; no pressure and pleasant to work with Brian: BMW Genius - very knowledgeable and made us comfortable to ask questions plus pleasant to work with. Have been following up since we bought the car

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
54 Reviews
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sales Rating

CPO car purchase and follow up

bygaminidon 06/02/2017

We purchased a Certified Pre-Owned car in April 2016 and had a great experience throughout the entire process plus follow up tech helps. Our car, 2014 535 iX has many features and as a results it has a complicated electronics user interface. After purchasing the car we are entitled to unlimited tech help at anytime via a BMW Genius (free 45 min session, unlimited). I need to mentioned a few names that made our experience at Otto's extra ordinary: Benjamin: Initial appt setup and test drive; was very efficient service and gave us a great 1st impression about the dealership Daniel: Sales person; no pressure and pleasant to work with Patrick: Finance officer; no pressure and pleasant to work with Brian: BMW Genius - very knowledgeable and made us comfortable to ask questions plus pleasant to work with. Have been following up since we bought the car

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

OTTO'S SERVICE

byalan4bmwon 02/19/2017

I've owned Otto's vehicles for 13 and only paid for one tire in all that time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

BEST PLACE EVER

byALAN4BMWon 02/19/2017

Bought 3 SAVs there. Justice Morgano is the best salesperson. He has been a top salesman at Otto's for years. Always gives a great deal with no haggling. Follows through to help you even after your purchase. Cannot think of a better buying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Top tier buying experience

byjpiccolaon 01/26/2017

BMW automobiles are premium cars. The sales experience should also be premium. My sales associate was extremely professional and did not try high pressure tactics. The team was extremely knowledgeable and helpful and followed up several weeks after my purchase. This was very helpful in answering questions I had about the car and it's technology packages. I highly recommend Otto's BMW

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

byRick_Ebon 12/14/2016

I came to lease a used car, and I was impressed with the customer service throughout. They were very up-front and honest, I was able to figure out the price over the phone (none of this 'come in and we'll talk about price' nonsense) and they were clear about the reasons for the price while working to structure a deal that worked for both parties.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Outstanding buying experience!

bymekanik3on 08/18/2016

Otto's BMW is an excellent dealership to purchase or lease a BMW. The sales staff is outstanding. I recommend Heath Cameron, Client Advisor, for your purchase (he will get you the best deal), and for an exceptional Encore, schedule your appointment with Brian Menda, BMW Genius. I would also suggest getting to know the Sales Manager, Kevin Mahoney. He was our first Client Advisor and like everyone you will get to know at Otto's, he is someone that you can trust and who will make your buying experience unique.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Satisfied repeat customer

byMichaelM52on 07/26/2016

This is my third vehicle from Ottos. It continues to be a great dealership all around.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best BMW dealer around!

bysmithg13on 07/01/2016

I bought my first new BMW in 2005 from Ottos after a bad experience at another local dealership. I couldn't be happier with the buying experience and their service department. My wife bought her first new BMW from Ottos and we just leased a 3rd BMW from them. No need to look anywhere else, Otto's is the top dealership. You won't be disappointed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Service is more about making money for Otto's

bychris2007on 07/01/2016

We bought the car from Otto's and have been using their service. In the last couple of years, every time we brought the car in for maintenance services, we somehow always ended up with $1K charge or higher. They managed to always find something wrong with the car that cost hundreds of dollars additionally. So you either trust this dealer and believe BMW has serious quality/reliability issue with their cars, or you might think you have a dealer that is not very trust worthy. Anyways their service manager would say anything to protect the dealership but care less about customer's concerns.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Quick, simple and fair

byLauren_Gon 06/27/2016

I loved working with Ian. No games. Excellent level of service. Patrick, the BMW genius, is also wonderful. He answered all my questions and did not rush me through the process. Purchased 2016 328i Sports Wagon

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New 2016 X1

byRichWhitefishon 01/17/2016

I have done business with Otto's for 10+ years and have always had a positive experience; both in the sales cycle and for maintenance. Just purchased the new 2016 X1 (ordered from the factory) and came in as expected (time, options, etc...). They take the time to go over the new and unique features of the car and give you the personal attention you require (or don't as the case may be).

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Best Services at a dealership

byCWfang001on 01/07/2016

I had my car in for a routine service, the service manager Brian Pinkton was very professional, he exceeded my expectations, and I had the best experience with Otto's BMW!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Prompt, efficient, and fair.

bydmaugleon 11/30/2015

I took my car in for service and while it was in I asked them to provide a trade value against a significantly newer version of the same vehicle. Got a very prompt reply late on a Saturday and had an e-mailed quote in hand by close of business. Worked on a deal with Justice Mogano during the midday Monday, took a test drive Monday afternoon, and finalized everything Wednesday morning. Professional all the way around!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always outstanding, highly recommend

byMekanik3on 11/25/2015

We've always had an excellent experience at Otto's and highly recommend them for purchase as well as service. Our most recent visit was for a recommended oil change, and the work was done timely. Our vehicle was returned to us looking new, cleaned inside and out (vacuumed inside and the wheels were cleaned as well!). Cudo's to Beth our Service Consultant for a job well done!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

BEWARE !! AVOID IF POSSIBLE

byBimmerguy9on 10/24/2015

Horrible experience. Tried to pull what seemed to be a Bait and Switch. When I tried to complain to management they were unresponsive. Please look at all of their reviews not just on this website. Many complaints, I also would encourage any to call BMW of North America and ask them about complaints made against this dealership. There are many close alternatives which I think would be a much better option

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

2 Comments

sales Rating

2015 335i XDrive

byCarlmarson 09/23/2015

My experience leasing a new 335i XDrive was quick and painless, all due to my salesperson, Justice Mogano. My family has purchased BMWs through Jusitce at Otto's BMW for years and every experience is better than the last. He will get you the absolute best deal possible and lay out every option available for you, even if that means getting a different car to better for your needs/budget. If you are considering buying or leasing a BMW then go to Justice.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2015 BMW 5 series - Encore/Genius Bar service

by60oreallaon 09/23/2015

I appreciate Otto's BMW helpful tips and features from encore/Genius Bar personnel. I wish Otto's BMW had this encore /Genius bar service 3 yrs ago since I spent countless hours reading and learning various feature on my own! I would like to see this continued Genius Bar type service in the future. I also think Otto's BMW should advertise this service sector nice I was unaware of this service until during my purchase process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2016 X5

bymarkcavon 09/04/2015

I want to commend my salesperson, Scott Gately, on the best sales experience I ever had regarding the purchase of my 2016 X5 (what an incredible vehicle). Awesome guy and salesperson. I can't recommend him highly enough. From the test drive to discussions and negotiating a price, everything was professional and honest. I also appreciated the time he took with me today going over the vehicle and explaining all of the vehicles options. It was also awesome that it only took two weeks for the vehicle to be built and delivered. Amazing. The X5 is unbelievable. Thank you Scott! Mark Cav

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

My new car experience!

byScoot0428on 08/14/2015

My salesman was John Wagner. I scheduled my appointment on Saturday to test drive. He first ask me to sit in the passenger seat as he demonstrated the vichles features. I drove the car shortly after his demo. I enjoyed the time he took explaining all the cars features. The staff of the dealership was very welcoming. I will high recommend this dealership to friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New X5

byyjaon 07/30/2015

We recently got a new 2015 X5 from Otto's. The overall experience was excellent. We live closer to another local BMW dealer but a friend of ours recommended Otto's, so decided to give it a try. From the time we first busted for a test drive, Justice M has shown great knowledge about their product line. He is very professional and very prompt at replying email or returning phone calls. The sale is pretty straight forward so we did not have to do much of negotiation because they already have us the best quote in the area. He spent about one hour and half with us to explain all features in the car thoroughly. And still email us periodically to this day to make sure we have all our questions answered. It was an exceptional experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Technology training

bynw4on 12/23/2014

After purchasing a car from Otto's(btw - sales experience was exceptional from start to finish) I was provided with an hour long technology training session. The electronics from engine and car set-up to inside monitoring along with comfort settings on my new car are very complex. BMW and specifically Brian in the BMW Genius group was so extremely helpful and patient. I came away with a complete understanding of the inner workings of this very high end high performance vehicle. Much of the technology can be intimidating and fall to the wayside if not properly set-up or understood. Yes one can read the manual but who has time for that. Brian walked through every aspect of the technology and answered all of my questions. What a great service from a great organization and a great dealership. Can't thank them enough.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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