Stocker Subaru

Today 9:00 AM - 8:00 PM
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Stocker Subaru

3.0
Overall Rating
(2)
Recommend: Yes (1) No (1)
Write a review: Sales | Service
sales Rating

Smartly played, folks!

bycolin925on 06/30/2017

This dealership used dehorsing, one of the oldest and smartest tricks in the book to get us on the hook. Mindi, our salesperson, who claimed to be new, was able to do this, while offering more than double for our trade-in as Blaise Alexander to "hide the negative equity." I think I gave away too much information, because I am sure their thoughts were "How much can we get them to pay without walking out of here and slamming the door?" After a few days with the car, we were brought back in. Our goal was the same payment as before (410 per month for the minivan.) They came back at 499 per month from Capital One, the same lender on our other Subaru. We agreed we could work with this and attempt to re-finance the car if possible. All things considered, It is a great car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
3 Reviews
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service Rating

What happened?

bycolin925on 06/30/2017

I dropped off the car for service in the express bay. I was told I would receive a call at work. Keep in mind that the car came with a so-called "VIP Program" in which maintenance was included. They called and "recommended" rear brakes ($400), and tires ($500?!). I told them I was under the impression that I wouldn't have to pay anything. The tech said he would "work on the price." At the end of the day, I paid $41 for a cabin air filter, which would have cost me $20 bucks at Walmart and required 10 minutes of labor. At least they took care of the lube, oil and filter.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Smartly played, folks!

bycolin925on 06/30/2017

This dealership used dehorsing, one of the oldest and smartest tricks in the book to get us on the hook. Mindi, our salesperson, who claimed to be new, was able to do this, while offering more than double for our trade-in as Blaise Alexander to "hide the negative equity." I think I gave away too much information, because I am sure their thoughts were "How much can we get them to pay without walking out of here and slamming the door?" After a few days with the car, we were brought back in. Our goal was the same payment as before (410 per month for the minivan.) They came back at 499 per month from Capital One, the same lender on our other Subaru. We agreed we could work with this and attempt to re-finance the car if possible. All things considered, It is a great car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New Stocker Bldg. and Great Sales Rep!

bycornpuffon 10/31/2013

Went to Stocker on a 'lark,' and ended up driving home a 2014 Outback on the same day! The sales rep respected my wife, and engaged her in all discussions, which was a big plus in people skills. We went in knowing we wanted an Outback, and in which trim level. We also knew our desired interior color, so the process was expedited somewhat. They have a great inventory. We settled in on our desired car, and I dreaded the upcoming haggle over price. No problem! Sales rep came up with numbers quickly and independently, gave us a wonderful discount off the top, then a great trade in! AND he presented the numbers quickly, mannerly, and professionally. After agreeing on the deal, he made the rest happen quickly, too. We went for dinner, came back and drove our car home. Shopping for a car has never been so easy and pleasant. Their service dept. looks great, and I can't wait to drop off the car and eat nearby at Quaker Steak and Lube. Nice waiting area, too, at the dealership. This place is seriously designed to give you the "Subaru" experience: you join a family and feel as if they stand by you throughout the ownership of your car. Sales room is clean, spacious, airy, and very comfortable, even though it is bustling with buyers. It really does make a difference by going to a larger dealer, with more volume. They make things happen.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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