Star Buick GMC Quakertown
Customer Reviews of Star Buick GMC Quakertown
Review type:
Not a Star
by Michele P on 09/30/2021NEVER BUY A CAR HERE! I bought a used car 2/21 with a ‘lifetime powertrain warranty.’ Needed engine repairs for coolant leaks 9/21 & that’s when I found out the car had a coolant problem when Star got it, which they never disclosed. They… gave the wrong name and contact numbers for the 'warranty company' 5x, and every time we called, the companies denied there was a warranty on my VIN. Star then claimed they had confirmed the warranty. I got on the phone with Star’s service rep who ‘confirmed the warranty’, we called the warranty company, and they said no warranty existed. Star then denied there was any warranty, their General Manager said it was a ‘service’ they provided to customers. Their website says a lifetime powertrain warranty is included with the purchase of every car. After a week of runaround from Star I was forced to repair the car without the warranty I bought with my car purchase. It cost me $2400+12 days car rental (over $600). The day of pickup Star’s owner called the repair GMC garage & said the warranty company would pay for the radiator – but not the water pump, oil system, or anything else. He still did not provide contact information for the warranty company. The water pump & oil system are usually part of a powertrain warranty – and the GMC dealership doing the repair told me that would probably be what the warranty would cover. To this day, no one from the warranty company, if it even exists, has contacted me. The cost for the radiator repair the warranty company would pay was $500 – which would mean using aftermarket low cost parts. You can’t use those under this warranty because work has to be done at Star or at GMC dealerships which won’t use those parts. Basically, Star uses a warranty to get you to buy a car (that was the reason I bought this car) that doesn’t seem to cover anything a real warranty would cover. Oh, and Star’s answer to this was that they offered to sell me an extended warranty (for $3,000). I don’t even believe there is a warranty now - why else would their two warranty providers deny I had a warranty 5 times? If I had not believed there was a warranty, I could have had it fixed for a lower cost at a local garage and the work would have been done two days after the problem arose. I would have saved over $1,000. AGAIN, NEVER BUY A CAR AT STAR BUICK GMC.Helpful
by helpful on 03/05/2019Happy with the sales dept for all their help in answering all my concerns and questions. Thank you Mike.The best sales experience I have ever had
by Lhuzar63 on 04/06/2017Wonderful People, friendliness, helpful, knowledgeable and commitment to make sure I understood everything. The best sales experience I have ever had.Compliments
by LeonHB937 on 04/05/2017We liked the manner in which the salesperson handled the deal from start to finish. Also the facility was neat and clean.LOVE Star GMC in Quakertown!
by R_VanHaute on 06/09/2016Frank Stalsitz was a wonderful salesman! He was never pushy and was attentive and patient with us as we figured out what we wanted. We felt like he had our best interests throughout the entire car purchase. I have already passed on his… information to a couple of families searching for a new family car. The Yukon we purchased is the BEST car ever. We love it!Pleasure to deal with, five stars plus
by videotheater on 06/08/2016I have purchased a lot of cars over the past few decades. I cannot remember or more pleasurable car buying experience than my recent purchase at star GMC in Quakertown. I feel that I was given adequate time in a relax informative… environment. Andy my car salesperson was very helpful and knowledgeable in explaining to me the different features on the Acadia models. Mike the sales manager was a pleasure to interact with. Mike had all the answers and made me feel that he truly wanted me to be in the best possible vehicle. Relaxed environment, knowledgeable staff and efficient car buying experience, can I post six stars.Horrible Dealer and Vehicle
by Mikes34 on 05/15/2016Worst experience ever!!! I bought a 2013 GMC Terrain with about 20k miles. My first oil change at about 26k miles I found my car was 2 quarts low on oil. Then before my next oil change my engine was knocking. Because of my horrible… experience buying the car at Star Gmc I took it to another GMC dealer for consumption tests which took another 8k miles to do the tests. During which I tried to trade my car into Star for a Subaru Outback and explained my whole situation with the oil. I was ready to sign papers but they said the were going to give me $16k for a car I bought for $22k 8 months prior. I obviously left upset and let them knowing that I was not happy. I finished my oil consumption tests and the other dealer said General Motors allows a loss of 1qt for every 2k miles. They say that you should check your oil every time you fill up with gas. It says it in your manual. Crazy right? I called Star and talked tof the sales manager and he said he will work with me but that I am looking at that large of a loss because they have to look the car over, the car was older at that point with more miles and they changed how they look so that depreciated the value. He also said we all lose whenever we buy a vehicle and trade it in, even him. At his request, I text him vehicles I like that they had to see how they could help me out. He said he would let me know. He didn't get back to me so I called him again and he said he would get back to me. He never did. I took my business elsewhere and bought a Dodge. I posted a review of my experience and got a reply from the owner online and a call from that same sales manager. First he tried arguing saying I didn't try to work with them and that I never came back or called. I know he works with many people so he got confused but that was completely untrue which he later admitted. I gave them a few chances as stated above. He said all he could do is appologize and help me next time. I posted that online and then received a call from the owner of Star Gmc quakertown. She said I was not being fair because I did not give them a chance since I took my car elsewhere for the tests, even thought I came during and after the tests. Her comment then was that she was not aware. She would have helped me more if she knew what was going on but obviously I was not important enough for anybody to mention it to her. But apparently thats the only way you will get "help". They already got my sale so they didn't seem to care. I bought a 2 year old car with 20k miles for $22k that burned through 1qt of oil every 2k miles. That's 2.5 out of 5qts if you change your oil every 5k miles. No wonder why my car was engine knocking, it barely had oil. I traded my car in for $16k. So I took a $6k loss. I would accept a $2k loss but $6k for a lemon car is crazy in less than a year and a half of ownership. All the owner would do is offer me a "sincere appology". Any one else want to be their customer? I will never buy from there or buy any GM vehicle again since they have that rule. If they would have honored their manufacturer warranty and fixed the engine, i would have drove that car for many years, if it lasted. Google GM oil consumption issue and you will see many others with the same issues. Good luck.Great experience
by dadara1 on 03/10/2016David Weiss was extremely knowledgeable and helpful. We look forward to working with him in the future and will recommend him to any of our friends and relatives in a market for a vehicle.SRX purchase
by rusty76 on 10/22/2012updated 02/15/2025I had a great experience purchasing my SRX. My sales person, Dave, was very helpful. I did not feel presured to purchase the car. Tom was very pleasant. He went out of his way to make me feel comfortable with the whole process of purchasing… a new car.Denali hd
by Jnocentino on 10/23/2012updated 02/15/2025Looking for a new car or truck. Look no further these guys are the real deal , stopped in to look at trucks and got the best deal around . Could not be happier . Was treated like a rock Starr. Andrew b., tom L. ,many thanks2013 GNC Terrain SLT-2
by aml4 on 04/17/2013updated 02/15/2025I love my new 2013 GMC Terrain! Charlie W., my salesman, Ryan, Jarod, and Joe were professional, friendly, very helpful, and knowledgeable! It was also a pleasure to see Gus, service technician upon my first visit to Star. I will highly… recommend Star to my work colleagues and friends. Thank you!2013 Verano with the Leather Package Upgrade
by bluebellben on 03/06/2013updated 02/15/2025Quick & easy...lemon squeezie! My new Verano is great. My wife loves her new ride. Charlie W. was fantastic. Tom & Ryan were superb. I cannot wait until my 2012 Buick LaCrosse comes off lease next year, as I have my next car already… identified! See you then, if not sooner!
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We appreciate the kind words and wonderful rating. We at Star Car Buick GMC Cadillac like to ensure that all of our customers walk off the lot feeling confident and satisfied with their purchase. It's terrific to know that this was the case for you and we hope your Terrain brings you years of happiness! For coupons from the service department, please follow us on Facebook and Twitter. We look forward to seeing you on that first visit! Sincerely, Holly Jarrett (215) 536-1900 hollyj@starcar.com
by starcadillac on 04/19/2013