Star Buick GMC

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Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
09:00 AM - 07:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Star Buick GMC

5.0
Overall Rating
(3)
Recommend: Yes (3) No (0)
Write a review: Sales | Service
sales Rating

The best sales experience I have ever had

byLhuzar63on 04/06/2017

Wonderful People, friendliness, helpful, knowledgeable and commitment to make sure I understood everything. The best sales experience I have ever had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
12 Reviews
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service Rating

maintenance work on 2016 canyon pick up

byjeffmcg9on 04/16/2017

Work was done in a timely manner. Truck was washed and was notified in plenty of time to pick vehicle up

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

The best sales experience I have ever had

byLhuzar63on 04/06/2017

Wonderful People, friendliness, helpful, knowledgeable and commitment to make sure I understood everything. The best sales experience I have ever had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Compliments

byLeonHB937on 04/05/2017

We liked the manner in which the salesperson handled the deal from start to finish. Also the facility was neat and clean.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

LOVE Star GMC in Quakertown!

byR_VanHauteon 06/09/2016

Frank Stalsitz was a wonderful salesman! He was never pushy and was attentive and patient with us as we figured out what we wanted. We felt like he had our best interests throughout the entire car purchase. I have already passed on his information to a couple of families searching for a new family car. The Yukon we purchased is the BEST car ever. We love it!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Pleasure to deal with, five stars plus

byvideotheateron 06/08/2016

I have purchased a lot of cars over the past few decades. I cannot remember or more pleasurable car buying experience than my recent purchase at star GMC in Quakertown. I feel that I was given adequate time in a relax informative environment. Andy my car salesperson was very helpful and knowledgeable in explaining to me the different features on the Acadia models. Mike the sales manager was a pleasure to interact with. Mike had all the answers and made me feel that he truly wanted me to be in the best possible vehicle. Relaxed environment, knowledgeable staff and efficient car buying experience, can I post six stars.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Horrible Dealer and Vehicle

byMikes34on 05/14/2016

Worst experience ever!!! I bought a 2013 GMC Terrain with about 20k miles. My first oil change at about 26k miles I found my car was 2 quarts low on oil. Then before my next oil change my engine was knocking. Because of my horrible experience buying the car at Star Gmc I took it to another GMC dealer for consumption tests which took another 8k miles to do the tests. During which I tried to trade my car into Star for a Subaru Outback and explained my whole situation with the oil. I was ready to sign papers but they said the were going to give me $16k for a car I bought for $22k 8 months prior. I obviously left upset and let them knowing that I was not happy. I finished my oil consumption tests and the other dealer said General Motors allows a loss of 1qt for every 2k miles. They say that you should check your oil every time you fill up with gas. It says it in your manual. Crazy right? I called Star and talked tof the sales manager and he said he will work with me but that I am looking at that large of a loss because they have to look the car over, the car was older at that point with more miles and they changed how they look so that depreciated the value. He also said we all lose whenever we buy a vehicle and trade it in, even him. At his request, I text him vehicles I like that they had to see how they could help me out. He said he would let me know. He didn't get back to me so I called him again and he said he would get back to me. He never did. I took my business elsewhere and bought a Dodge. I posted a review of my experience and got a reply from the owner online and a call from that same sales manager. First he tried arguing saying I didn't try to work with them and that I never came back or called. I know he works with many people so he got confused but that was completely untrue which he later admitted. I gave them a few chances as stated above. He said all he could do is appologize and help me next time. I posted that online and then received a call from the owner of Star Gmc quakertown. She said I was not being fair because I did not give them a chance since I took my car elsewhere for the tests, even thought I came during and after the tests. Her comment then was that she was not aware. She would have helped me more if she knew what was going on but obviously I was not important enough for anybody to mention it to her. But apparently thats the only way you will get "help". They already got my sale so they didn't seem to care. I bought a 2 year old car with 20k miles for $22k that burned through 1qt of oil every 2k miles. That's 2.5 out of 5qts if you change your oil every 5k miles. No wonder why my car was engine knocking, it barely had oil. I traded my car in for $16k. So I took a $6k loss. I would accept a $2k loss but $6k for a lemon car is crazy in less than a year and a half of ownership. All the owner would do is offer me a "sincere appology". Any one else want to be their customer? I will never buy from there or buy any GM vehicle again since they have that rule. If they would have honored their manufacturer warranty and fixed the engine, i would have drove that car for many years, if it lasted. Google GM oil consumption issue and you will see many others with the same issues. Good luck.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Great experience

bydadara1on 03/10/2016

David Weiss was extremely knowledgeable and helpful. We look forward to working with him in the future and will recommend him to any of our friends and relatives in a market for a vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Worst service

bydbishop84on 12/29/2015

The service department deserves zero stars. I had a vehicle in for a set of tires and an alignment, I decided to have state inspection done. They found a number of marginal problems that cost over a grand. They also changed the oil that I never requested. I had another vehicle in for repair 3 times for the same issue. On another occasion I used their shuttle service, I waited an hour outside of work until my wife noticed they were at my home. Unless you are willing to spend lots more for unnecessary and mediocre work, I suggest you go elsewhere. They WILL rip you off.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

2013 GNC Terrain SLT-2

byaml4on 04/17/2013

I love my new 2013 GMC Terrain! Charlie W., my salesman, Ryan, Jarod, and Joe were professional, friendly, very helpful, and knowledgeable! It was also a pleasure to see Gus, service technician upon my first visit to Star. I will highly recommend Star to my work colleagues and friends. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

sales Rating

2013 Verano with the Leather Package Upgrade

bybluebellbenon 03/06/2013

Quick & easy...lemon squeezie! My new Verano is great. My wife loves her new ride. Charlie W. was fantastic. Tom & Ryan were superb. I cannot wait until my 2012 Buick LaCrosse comes off lease next year, as I have my next car already identified! See you then, if not sooner!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Denali hd

byJnocentinoon 10/23/2012

Looking for a new car or truck. Look no further these guys are the real deal , stopped in to look at trucks and got the best deal around . Could not be happier . Was treated like a rock Starr. Andrew b., tom L. ,many thanks

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

SRX purchase

byrusty76on 10/22/2012

I had a great experience purchasing my SRX. My sales person, Dave, was very helpful. I did not feel presured to purchase the car. Tom was very pleasant. He went out of his way to make me feel comfortable with the whole process of purchasing a new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
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