2012 Jeep Patriot
I bought 2012 Jeep Patriot with approximately 22,000 miles on 15 April 2017 from Value Kia, the next day was a Easter Sunday on my way to church the manufacturer safety airbag light came on after church I started evaluating the vehicle and what I saw omg is the nicest way I can think of right now. That Monday morning I returned to value Kia, trying to return the vehicle because of what I noticed with my eyes, I asked the sales lady that sold me the vehicle was this car ever in some type of flood or water damage she told me no, I then asked one of the other salesmen Ellis if I could get a Carfax regarding the vehicle he told me no because Value Kia does not do Carfax because people are suing them, after complaining about the manufacturer safety airbag light, the brakes and that the vehicle wasn't safe or running properly they told me to bring the car in Friday, because i had to work and they weren't/didn't provide a loaner car. After that for weeks I returned with the same complaints that the vehicle was unsafe. Fast forward, 20 May 2017 the belt popped and by the grace of God, and my safety training I wasn't injury. I again took the vehicle back to Value kia stated the same complaints, but now we are added the popped belt I immediately returned all the paper work and vehicle, but i didn't have any way to get to work or home because they weren't/didn't give me a loaner car, so they only give me the key back, so from 20 may to 03 june 2017 I didn't have any paperwork to or regarding the vehicle. 03 june 2017 I took the vehicle to jiffy lube because the vehicle needed brakes after paying 277.03, just to find out that the passenger rear tire hub was the wrong hub and could have killed me. 05 June 2017 I called out from work because i didn't have any transportation. WORST EXPERIENCE EVER, run for your life don't go there
TRANSMISSION FAILED NOT ONE BUT TWICE!!!!
I purchase a brand new Kia Sorento 2011. The transmission went out not once but twice. The last time the transmission went out was on 6/3/2014 prior to that the transmission went out in 2012. My husband was driving when the the transmission failed. He had the car towed to Value Kia where we purchase the vehicle on 6/3/2014.As of 6/18/2014 my car is still sitting at the dealership not fixed. I have been without my vehicle for the last 3 weeks and they do not offer you a loaner car. The reason for the long wait according to the service department was that the 'transmission were on back order and they should be in on 6/16/14. Well its Wednesday 6/18/14 and the car has not been fixed. Prior to that the service dept said that the parts was suppose to be in on 6/11/14. It is always a different date each time.The service dept never follows up with us to give us a status, we have to call each time. When we do call we always have to follow up with 2 more calls because they are too busy to speak to anyone.Please I am busy as well. i do not have the time to call Value Kia twice or three times a week just to find out information on my car that I am still paying for plus I am inconvenience by not having a car to drive around in. I did call their corporate office to file a complaint and the regional manager at the office is looking into my case. I will never purchase a kia brand not will I ever deal with VALUE KIA again this is ridiculous!
Prices are higher than the number you see here...
Read the fine print before you visit: "Value Kia says: Please see www.valuekia.com for complete pricing details. Vehicle prices include $2995 cash down and CFC applied. All internet prices subject to primary lender approval." "CFC" is a $4000+ trade in allowance. So, the "$15,000" car I was looking at (a great deal at $15,000), is actually about $22,000 -a terrible deal! :(
Very bad experience, stay away!
I was thinking about buying a new car and wanted to take a look at a Kia Soul. While near the Philadelphia airport I saw Value Kia and decided to stop in and ask to see a Soul. I was greeted by David Rush who asked if I was thinking of buying a car. I told him yes and that I had a car to trade in. He asked what I wanted for it and I gave him a figure. He then asked me if he could get my figure, would I be willing to buy that day. I told him if I could get a great price on a Soul I would strongly consider it. I pointed out to him I had appointments schedule with two dealers on Saturday and already had prices from them, so he'd need to come up with an outstanding deal if he wanted to sell me a car that day because I would rather talk to a few dealers and see what kinds of deals I could get. I tested both base and exclaim models, decided I preferred the exclaim and asked what the price was for the model I drove. He told me about $19,500. We spent the next three hours negotiating with Rush constantly trying to get me to agree to a monthly payment. Each time we'd discuss things and then he'd leave for a long while, come back and ask me to pay more per month or consider a longer payment stretch to bring down the monthly payment even though I kept telling him I wanted to see the actual numbers of the deal. Finally it seemed we'd reached an agreement and shook on a deal. He then spent the next hour putting together the paperwork. When he finally brought the papers over for me to sign, I examined them and was shocked to find that the $19,500 car suddenly cost more than $26,600 before taxes, tags and license. Shocked, I asked how the car ended up costing so much. Rush said there were a lot of options that made the car more expensive. I then asked where the cost breakdown was of all the options that drove the price up. He went out and got the sticker from the car and I looked it over. There was nothing there to indicate a price higher than $19,500. Getting upset, I told him I couldn't see why the car should cost so much. Over on the right side of the contract I noticed there was a $900 fee for an upgrade package (which made sense) and a $6500 (roughly) charge that wasn't really explained. Finally, he admitted that I wasn't getting as much for my trade-in as we'd discussed earlier and that the extra fee was being added to the deal to make up for the shortfall. When I expressed my anger at this his response was, "but I got you the monthly payment you wanted!" In short, he said he'd try to get me a certain figure for my trade in. When he found out he couldn't, rather than tell me that, he tried to play with numbers and contract length to get me to pay an extra $6500 on a $20,000 car. People thinking about buying from this dealer need to be very careful. If this is a normal business practice here you'd be better off going somewhere else. It's their right to value my trade however they see appropriate, but to try and mislead me into spending a great deal more by extending the length of the loan without telling me they were offering me significantly less is certainly unethical and should be illegal. I'll never visit this dealer again.
New friends at Value Kia!
The weather was very cold as my wife and I came on to the lot. I was surprised to see a consultant out in the cold as well, but. Sean was very quick to offer a warm handshake and smile. Immediately, I was at ease as Sean brought us inside to find what we were looking for. Sean helped us drive away in a brand new 2011 Sorento (fully loaded)! And they stood by their "Cash For Clunkers" deal. That was a great feeling!
Value Kia, great experience!
After visiting a few dealers on Saturday, Alan was a breath of fresh air. He was a pleasure to deal with and didn't pressure us to sign the contract until we agreed on a price. Not only did he get exactly what I wanted, he also worked hard to develop the best price, which was spectacular. The dealership as a whole was impressive. Alan Hill was thorough in going thru the entire contract- with no surprises-Honorable Guy Award!
They Don't Like Customers
After having car towed to Kia, car sits on lot for two days without anyone looking at the car. Service manager tells me this is "surprisingly quick service" for a tow-in. Still charges $99 (!!) diagnosis fee. No offer for a loaner car. Service report states car needs $2500+ worth of work. Luckily, I got a second opinion. After market shop fixes car for $200 worth of parts plus labor. Kia "stands by" original diagnosis, refuses to refund $99 fee. Service manager became argumentative when suggesting perhaps they mis-diagnosed. Also, no one is responsible for customer service when the ONE manager is not in the shop. Value Kia Service Bay is good for nothing except warranty work...but perhaps you should find a different Kia shop.
I bought it here, but i don't have it serviced here!
I bought a new sedona in '95 at Value Kia in Philly. I bought it back in 2 weeks for service to check out what sounded like the sway bar bushings rattling in the front end (had this problem before with a dodge van so i know what it sounds like). The service man said "they all sound like that from the factory." It wasn't a good sign! at 8,000 miles the brake rotors were pulsating (hot spots or warped) and they told me that the rotors were a wearalbe part and was not covered by warranty. I understood that concept, but not at 8,000 miles for goodness sake. My brother is a mechanic in Illinois, I shortly thereafter, drove to visit family and he set up an appointment for me at a local Kia dealer in the area. they confirmed warped rotors and replaced them for nothing as, they said, "they were covered under the warranty." I stopped going to this dealer except to pick up a Kia part that I would be installing, especially after, the service people told me that a certain engine lubrication/additive, was required to be added to the engine, and i would have to pay for that additional service with the oil change (if i remember right, it was almost an extra $100). They said that if i didn't have this done, it would void the warranty if anything happened to the engine. I started not trusting this dealer so I went to another dealer about 30 minutes away. When they did the next scheduled service for me, i asked about additive and why it wasn't on the bill/invoice. The manager didn't have a clue what i was talking about. I asked him him if anything more needed to be added in order for the warranty to be honored, he said "no." I'm planning on calling the Kia headquarters to complain about this dealer, and confirm that there is no "additive" required in order for the warranty to be good. I've also continued having problems with the rotors much too frequently (every 6 months or so). I've changed them 4 times and will be changing them again this month. You might want to avoid the '95 sedona van. I understand later models have improved the brake/rotor system (???)