Pacifico Ford

Today 09:00 AM - 09:00 PM
Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Pacifico Ford

3.7
Overall Rating
(3)
Recommend: Yes (2) No (1)
Write a review: Sales | Service
sales Rating

Excellent experience again!

bySuzanneon 01/31/2018

Our salesperson Rocky was more than helpful. He took care of all of our needs and worked hard to find our best deal. Rocky is very personable and made our car buying process as easy as possible. Also the spinning wheel was a great way to bring energy and fun to the sale. Rocky was the Grandmaster of the wheel and made the whole showroom exciting including all the other salespeople and customers. We won a T.V. and that just made it even better. This was the third vehicle purchased from Pacifico and will be shortly purchasing our fourth. Thank you Rocky and Pacifico Ford!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
29 Reviews
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sales Rating

Padded APR Finance Rate

byDerekPCon 09/15/2018

I received a rate of 3.6% APR from Bank of America, and Pacifico Ford added 1% on top without disclosing it. When I applied to Bank of American directly, Pacifico refused to 'flat cancel' -- i.e. end their originating loan (with BOA) and replace it with the lower rate APR loan. Coupled with this, the finance person -- Gina was a bully, refusing to allow me to even speak. Unethical company.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Excellent experience again!

bySuzanneon 01/31/2018

Our salesperson Rocky was more than helpful. He took care of all of our needs and worked hard to find our best deal. Rocky is very personable and made our car buying process as easy as possible. Also the spinning wheel was a great way to bring energy and fun to the sale. Rocky was the Grandmaster of the wheel and made the whole showroom exciting including all the other salespeople and customers. We won a T.V. and that just made it even better. This was the third vehicle purchased from Pacifico and will be shortly purchasing our fourth. Thank you Rocky and Pacifico Ford!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Rocky Rocks!!

byLibby1217on 01/04/2017

I was very pleased with my overall experience at Pacifico Ford. My sales professional, Rocky DeGregorio, was a pleasure to work with and made the entire buying process painless and enjoyable. He was extremely patient and listened to all my concerns. I never felt rushed or pressured, and left the dealership feeling comfortable with my decision and thankful to know the Rocky would be there should any issues arise. I will definitely return for business to this dealership, and love knowing that I now have a car dealership/sales professional that I can trust.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

good deal, great service

bykfen17865on 07/14/2016

The people at the dealership are friendly and professional, and were keen for me to leave with what I came looking for. Got a great deal on exactly what I needed, and would happily work with the staff there again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

BEST Car Sales Consultant EVER!!!

bytdcurtis1on 10/24/2015

Earl Hill of Pacifico Ford was truly the epitome of excellent customer care and service. Earl's amendable personality definitely made my first car buying experience painless, fun and enjoyable. Earl is charasmatic, attentive, knowledgeable and courteous, everything a car sales consultant should be! I will 100% confidently refer Earl to my friends, family, neighbors, co-workers and anyone I encounter! I ABSOLUTELY LOVE my 2012 Ford Escape!!!!! Thanks Earl!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Irresponsible Dealer

bysetlv1on 07/06/2015

I have been a loyal Pacifico ford customer since 2007. I leased my latest ford (2014 Ford Fusion) about a year and a half ago, and the experience thus far has made me decide to make this the last ford I ever lease/purchase. My troubles with this vehicle began a few weeks after I purchased the vehicle; I continuously had grinding brake noise that the Pacifico ford technicians could not figure out (they also charged me for this). At the time, this was my worst problem, however this quickly became my least. Approximately 6 months after my lease purchase, my power steering system failed while driving on the New Jersey turnpike. This failure could have been deadly, especially after the Pacifico ford service representative told me to immediately drive the vehicle in for service instead of having it towed. By the grace of God, I made it to the ford that was closest to my location, where they informed me the whole power steering system needed to be replaced. I received my vehicle back about a week and a half later, and all seemed to be fine besides the brake issue. Then in May, after taking my vehicle in for a routine oil change by a Pacifico ford service technician, the technician installed a defective oil filter which caused all the oil to leak out the vehicle and the engine to seize while I was driving with my child in the car. Once again, my vehicle had to have a major overhaul, since the entire engine needed to be replaced. This nightmare seemed to never end. Ford Motors or Pacifico Ford (the place of purchase and service) would not buy back the vehicle or place me in a comparable vehicle even though it had experienced two major manufactures defects in less than two years. Pacifico's solution to "help" me out was to wrap the balance of the defective car, which has over a year left on it, into a new car, which is the biggest slap in the face I could have received. Not only was I being screwed by the car and the manufacturer, the dealership now wanted to capitalize off of my experience and make some extra money. No one would help me, and needless to say I felt less apart of the "Ford Family" then I had ever felt. And just when I thought it couldn't get any worst, I get a letter in the mail saying the defective power steering system that already needed to be replaced, has another defect and my vehicle needs to go in again. Saying that I will NEVER purchase another ford again, is the nice way of putting how disturbed I am about this experience. Neither Ford or Pacifico seem to care about me or my child, and the countless times this vehicle has put our safety at risk. I pay my bill on time, I even recommended these vehicles and this dealership to friends and family, and when it was time for ford to take care of their loyal customer, the "Ford Family" was no where to be found. This experience has left me very disappointed in Pacifico and Ford and their customer service. I am very sad to say that this long time ford customer will be a ford customer no more when my lease is up.

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Desmond and shadi

byCmorales923on 03/19/2015

These guys here made it happen. They put me in the vehicle I wanted and loaded me up with warranties all the way to the cup holders.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Would recommend Pacifico if you're looking to buy.

byJamesL32on 01/31/2015

Earl Hill was professional and went above and beyond my expectations. Would recommend Earl and Pacifico to anyone that is in the market for a new or used vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Outstanding!!

byRonMyon 01/20/2015

Neal, Charles and Rocky were great! They understood exactly what I was looking for, and actually gave me a few new ideas. I am very pleased with my new F150 and will be returning to Pacifico in the future. Thanks for making my purchase a fun experience!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great dealership

bymutemanewtonon 12/10/2014

I love Mike H.! He was honest with us and very straight forward. Usually when you go to a car dealership they make you test drive the vehicle first and then tell you that you're not approved. Mike's mission is not to break our hearts. He wants you to know what you can afford or can't afford before you test drive a car. It took us about a week but we got that car that we know we needed. They worked tirelessly to get the deal complete and it was worth it in the end. Pacifico Ford is where it's at - great service, great cars. The first time we drove the car was when we drove it home!!! We never test drove it. We felt that safe with them. Their 'Engine for Life' program is fantastic. Can't wait to see if we will ever need it!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Scam

byleonescompon 11/07/2014

the dealer is a [non-permissible content removed] they don't know how to treat there customers and yell while there are on the phone I will never shop here again

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Excellent Service

byrilei31231on 10/14/2014

Pacifico Ford got me the car I wanted for a great price. Thanks Mike Henkin and Shadi Dandan. Will be purchasing future cars from them.Thanks!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

buying a 2014 ford focus

byshao1on 10/04/2013

Festus A, the sales representive was very helpful and candid. I enjoyed the purchasing process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

New Car Purchase Experience

byjdmaximon 09/30/2013

I needed a new car and I knew of a great dealer (Pacifico Marple Ford) from many recommendations. It is evident that for some people buying a new car can be a little bit intimidating. That was not the case when I purchased my brand new Ford Fusion SE. I received great service from my sales person Sean M who treated me with respect and made the car buying experience enjoyable. What I liked most about the dealerships is their friendly atmosphere. I was greeted in a friendly manner and felt relaxed throughout the process. Sean M made everything easy in getting the car appraised, to working the numbers, to his product knowledge, to his overall understanding that customers who come in buy a car every few years. When you have a person think in that manner, it's easy to put your guard down as they are not just in it for themselves. Pacifico Marple Ford is a highly recommended place with great people, great service and a wide range of cars to choose from. If your looking for an easy car buying experience that is hassle free, then you need to visit Pacifico Marple Ford. Also, visit Sean M who will take care of your car buying needs. I will be servicing my car there along with everything else. Highly recommended!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Positive experience at Pacifico Ford

bysmschaefon 05/20/2013

This was my first experience purchasing a new car. I spent several weeks researching different dealerships in the area, and knew I found the right place when I learned of Pacifico Ford. Their sales team was incredibly friendly, helpful, and went to great lengths to make sure I was comfortable throughout the sales process and nothing short of thrilled with my purchase experience. I appreciated that they sent me formal quotes or "pricing proposals" by e-mail before I even entered the dealership, so there was no confusion about what I was spending for the car, paperwork, taxes, etc. Everything was clear and upfront. Of the 5-6 other dealerships I was in communication, no other dealership was quite as professional as Pacifico. In some cases, I felt it was quite the contrary. I was also very compelled to buy at Pacifico because of their commitment to long-term customer relationships -- it's not just about the sale. Through the Pacifico For Life Program, I have a lifetime engine guarantee for my car (of course, as long as servicing is done at Pacifico), which was very important to me, free PA inspections for me and my family members, free car washes every time I get serviced at Pacifico, and every 4th oil change is free. It sincerely makes me feel that they are just as invested in the longevity of my car as I am. After my purchase, I've continued to have wonderful customer service experiences with Pacifico. Gabi in particular has been exceptional - taking my calls after hours when I had some trouble with the Sync software, directing my concerns to the service department and saving me the extra step. He's been absolutely fabulous. All in all, I would definitely recommend Pacifico Ford.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Manipulative and deceitful

byrcm0731on 03/16/2013

I called about a used car advertised on the Internet and was told that there was some room on the price. I drove 100 miles to the dealership only to be shifted from the initial contact person to a "sales manager" that told me the price was not negotiable. After driving a hundred miles I felt that I was lied to and manipulated. These are the kind of people that personify the sleazy used car salesman. Stay away!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Highly Recommended

byWojnoson 01/05/2013

Our experience at Pacifico Ford was excellent in every way. The Sales team was friendly, helpful, and accommodating. Rocky and Shadi at Pacifico were incredibly nice and just gave us the information we needed to make the decision to purchase our new vehicle. Once we had made a deal and decided to buy, the Finance team and staff took care of everything and made it easy and painless to be out on the road in our new car the next day. We love our new Escape, and we would recommend that anyone interested in buying a Ford go to Pacifico!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

FORD PACIFICO - Excellent Customer Service

bycmcculleyon 07/31/2012

My overall experience with Ford Pacifico was truly an awesome experience!!! The individuals from the receptionist to my salesperson Bert Rendell, Louis, & Mike and finally Michael in Finance. They all demonstrated what I deemed as being a unified working team - "Family Team"; they treat one another like family! This is the type of customer service and atmosphere I wish was received across ALL industries. However this doesn't seem to be the case in our society today. I have to give an extra shout out to Mr. Bert Rendel is truly a genuinely AWESOME person. More importantly is clearly an asset to Ford Pacifico.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Tyrell Nolan-Saxon

bymrsbattleon 02/09/2012

I love this dealership I was not sure that I was going to be able to get a car, Tyrell made me and my husband very comfortable; the process was fast and easy on our part. Although, my car had issues at first Tyrell was super with getting everything fixed. I would buy another car from Pacifico in a heart beat. Thanks Tyrell!!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Thank You, Mr. Louis Voisin

bywhatthehell2on 01/30/2012

My salesperson was Mr. Louis Voisin. Very nice clean cut guy. My car broked down on me on my way to work! I came into Pacifico Ford that morning and Mr. Louis was right there to help. What a life saver! I'm very please with my vehicle. Thanks again Mr. Louis Voisin.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Rocky DeGregorio

byanthony68on 12/02/2011

My wife is a perfectionist and scrutinizes almost everything she is buying. She wanted a small car for the city and since we both want to buy American, we visited Pacifico Ford. Immediately, upon meeting Rocky DeGregorio, I felt comfortable, welcomed and at ease. He did not rush or suggest without being asked but instead spoke with us about our needs. After exchanging some conversation about his nostalgic pictures on the wall I was almost positive that my wife would succeed in purchasing a vehicle. Rocky was outstanding. My wife drove 3 cars and asked about a million questions. Through all this I admired Rocky’s professionalism and dedication to customer service and he answered all my wife’s questions. He had a consistent benevolent attitude that greatly impressed me. In short, Rocky proved to be personable, knowledgeable, timeless, truthful, and secure and dedicated to the product. Finally, He did sell my wife the car and she is very happy with the experience he provided. From start to finish, we were totally satisfied I think, not only did we buy a car but found a friend that we could trust. I will be recommending Rocky DeGregorio and Pacifico Ford to all my friends and family. Rocky is a great asset to Pacifico and Ford. There are observations to be acknowledged as follows. Carol ( business manager) was very friendly, courteous, Knowledgeable and efficient. Her explanations of all the details were simplified and explained in layman’s terms. She is also a great asset to the team. Willie had a great attitude and tended to all our requests. Keep up the team work and make the customer happy. Success will happen to us all Thank You, Pacifico team, our new friends. Anthony Semeraro

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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