Bob Massie Toyota

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Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 4:00 PM

Customer Reviews of Bob Massie Toyota

5.0
Overall Rating
(41)
Recommend: Yes (41) No (0)
Write a review: Sales | Service
sales Rating

Great salesman!

by Ryan_Lucotch on 05/30/2018

Most painless car buying experience ever! So easy to work with. Scott Masters was my salesman and I couldn't have asked for a better person to deal with!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

65 Reviews
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sales Rating

Great salesman!

by Ryan_Lucotch on 05/30/2018

Most painless car buying experience ever! So easy to work with. Scott Masters was my salesman and I couldn't have asked for a better person to deal with!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Toyota Care

by Douglas895 on 04/11/2017

Communication is a wonderful thing !! I was a long time Honda customer and everything has gone well from the beginning of the sale to my first service !! 3 new Toyota's in less than 2 years.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excellent customer service

by Thatguy_1987 on 04/09/2017

Our sales person Kitty was a blast. We enjoyed working with her. Cars were made available to test drive. A very nice are to test drive in.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

35K Vehicle Checkup

by PGB_JarHead35 on 04/08/2017

Kim was very helpful from beginning to completion the 35,000 mile check up on my Tacoma. I live in Somerset and it is appreciated how I can make appointments and get in and out in a timely fashion.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Massie

by Nancybranch on 03/28/2017

The friendliness and ease of the staff from the top on down. Everyone made this car buying experience a very good one. My thanks to Bob Massie!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience and I love my new Camry

by ShellyH4 on 03/27/2017

I liked the fact that my sales rep worked with me daily answering questions and getting me what I wanted. I liked the fact that when I asked about some estimated prices on some vehicles he gave me what I asked for without me even coming to look at a vehicle and taking a test drive.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Bob Massie is better than most.

by KRex318 on 03/14/2017

Dealership was prepared to perform the work that i requested when I got there and did some additional work while I waited.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Yaris

by Dianea524 on 02/21/2017

I get waited on right away. The sales/ reception people are always friendly. I always think receive a call about work needed done and never pressured into accepting other work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Outstanding colission repair. Looks GREAT!

by Yorkshiredwt on 02/15/2017

Great people and excellent service! I would have all my family and friends take their vehicle to Massie for collision repair. Truly the best

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Applegate123

by Applegate123 on 01/11/2017

They were so friendly and caring and took the car immediately and knew why I was there, the waiting room was comfortable and nice to be in.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service

by lindaht on 12/24/2016

The efficiency and speed of service is incredible! We love dealing with the Bob Massie service department. Many thanks for the great service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

great service at Massie

by jamesbennett on 12/21/2016

I called in the morning and the service department scheduled me for the same afternoon. The service was quick and everyone was polite.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

service was great at bob massie toyota. and it was good to talk with scott.

by Stevenwaterman on 12/14/2016

service dept. is great. very helpful,and polite. just a good experience . i will be back for service whenever its needed.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Car still needs a repair

by JamescamryR_ on 11/28/2016

The repair was very quick. A lot sooner than expected. But one detail was left out, the exhaust system. It would have been better just to put in the20.00 gasket to keep the exhaust quiet.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Great service

by S_Sabol on 11/20/2016

They have friendly and helpful service department. There wasn't any pressure to do a certain service - it was offered.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Survey

by dwherrmann on 11/12/2016

The Salesmen and the Service workers are always nice and work performed is always perfect. The location is also a plus.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

RAV4

by KarlaDeRoss on 11/12/2016

i only had my 10,000 mile oil change, which was no cost! I was very pleased with the service and will continue to bring my vehicle there as long as sarvices are under warranty! If not, I will then take to my family member who is a mechanic and has his own garage!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

New Rav4

by RyanJohnston on 11/06/2016

Scott is very nice and helpful and Dave is an excellent mechanic. The over all experience was great. I came in knowing what I wanted and Scott made it happen.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

2016 Highlander

by DottieJ on 10/28/2016

Everyone is always very friendly and helpful in answering any questions that I may have. Love my Highlander, the first one I have ever had.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service

by rjones179 on 10/19/2016

The entire Service Department is great. And they are quick too. I have never had any problems with anything, and they treat you good.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Best Toyota dealership in western pa

by Kerri1234 on 10/18/2016

Gary Jason and everyone helpful friendly work done on time at great price. Been to other dealers in area no one treats customers better.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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