A & L Motors BMW

Today closed
Closed Now
Sunday
closed
Monday
09:00 AM - 08:00 PM
Tuesday
09:00 AM - 08:00 PM
Wednesday
09:00 AM - 08:00 PM
Thursday
09:00 AM - 08:00 PM
Friday
09:00 AM - 06:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of A & L Motors BMW

3.4
Overall Rating
(5)
Recommend: Yes (3) No (2)
Write a review: Sales | Service
sales Rating

Traded-in a Mercedes for a CPO BMW

bycheonsmon 02/03/2017

This dealership is top notch for all criteria I can think of (cleanliness, level of attention, professionalism, etc.), and especially, Sales Advisor Jeff Ueng made the whole experience pleasant and enjoyable. I recommend this dealership to anyone who wants a quick-and-easy car buying process and those who value being treated like a true VIP.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
36 Reviews
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service Rating

Charged for service not performed

byandre21on 04/12/2018

I took my 2015 X3 to A&L BMW on 04/03 at 8:00am to repair a "reverse light malfunction lamp" and a "noise with the moon roof when driving over bumpier roads". I worked with Lauren and Nancy in service. Collected my vehicle on 04/06, only two hours to have the "reverse light malfunction lamp" displaying again and the noise in the moon roof. I immediately contacted Lauren 04/07 to report the problem. Today is 04/12, 5 days later and she has not responded. $500 out the drain for what? B&W should be embarrassed this Monroeville dealership wears its badge. Keep your apology. Like you kept your promise of a free car wash.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Purchase of certified BMW

bySon 05/25/2017

Great customer service until you buy the vehicle. Once the vehicle is out of the dealership... well my experience was terrible.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Traded-in a Mercedes for a CPO BMW

bycheonsmon 02/03/2017

This dealership is top notch for all criteria I can think of (cleanliness, level of attention, professionalism, etc.), and especially, Sales Advisor Jeff Ueng made the whole experience pleasant and enjoyable. I recommend this dealership to anyone who wants a quick-and-easy car buying process and those who value being treated like a true VIP.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great buying experience

byrs145100on 12/07/2016

I worked with Jeff Ueng at A&L. Highly recommended - quick, easy, and fair transaction. Be sure to ask for him if you don't want to play games; he keeps the buyer's best interest in mind and is not pushy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Best deal from the best dealer

byhzcarshopperon 10/03/2016

I just picked up my X5 40e from A&L BMW dealer in Monroeville, Pennsylvania on Saturday 1 Oct 2016 and I have to admit it was the easiest lease I have ever done in my life. Brandon,Jessica, John, Matt and everybody else was extremely helpful and I got the best deal on a BMW X5 hybrid hands down. I was in/out with my new X5 in less than an hour. Brandon was extremely helpful, he went out of his way to accommodate all my questions or needs. Brandon worked closely with management and represented my interest on this deal and honored every promise he made. He applied every discounted and incentive I qualified for on this X5, which resulted in this amazing lease that I have. I've been shopping for over three months at every dealer within a 1000 mile radius and I could not find a deal like this one. I strongly recommend Brandon and A&L BMW dealer to anybody looking to buy or lease a BMW or any of the cars they sell.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Happy with BMW X3 from A&L Motors

byKenOTR73on 07/02/2016

We just purchased a new 2016 BMW X3 from A&L. This was our first experience in purchasing a true luxury automobile. I had seen the vehicle listed online and contacted A&L to set up an appointment. Jeff was our sales consultant. From the moment we walked into the dealership, I felt totally comfortable and at ease unlike so many previous automobile purchases. Jeff knew the X3 inside and out and from top to bottom. I had many questions and if he didn't have the answer he immediately found someone that did. We received a super discount from A&L and BMW so I was sold. The sales and credit process were fast and efficient. They took less than an hour. Again, nothing but high praise for Jeff, A&L and the sales and credit team!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Free oil changes but Inspection and emissions was pricy.. Over $100

byKDawg11on 04/25/2016

great service. I'm not sure how much PA emissions and inspection cost at non-dealer locations, so this may be the cost I would pay anywhere.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Amazing Service

bymattheww1on 03/10/2016

The staff of the dealership is amazing. They are there to fulfill all of your car buying needs. I will recommend anyone to this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

First class all the way...

byKenR16066on 12/23/2015

Best dealership I have ever worked with. This is my 4th car from them 2 BMW and 2 Range Rovers. I highly recommend them and they go above and beyond like no other. First class service all the way! The BMW Genius Johnny is also a gem and great to work with. Thanks Brian L and A & L Motors for another fantastic car and experience. KR

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

New car purchase and service

bybmwguy6on 10/29/2015

After having some issues at another BMW dealerships service department I brought my car to A & L and they had it running like a champ in one day . I was so impressed with the service department and was in the mood for a new car that I bought a new 4 series that day . My salesman George Donnelly was fantastic , my BMW genius Zach was fantastic also . I will keep buying BMWs every few years at A & L , they are the best in the Pittsburgh area

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Highest Praise

byJonRPerryon 10/13/2015

I have dealt with all of the "luxury" car dealers and none compare to A & L BMW. The staff is young (but experienced) and truly motivated to take the car buying experience and service to the next level. They are incredibly responsive and focused on the customer. The car buying experience could not have been more pleasant, and their pricing was very aggressive. Their pick-up and drop off for service make buying a car from them while living 30 miles a way a non-issue because they cater to my every need and have a loaner vehicle in my driveway on a moments notice. Simply, great people doing great things.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great experience

byLoriJesbergeron 09/26/2015

I purchased my first BMW today and found extremely friendly sales and admin staff who were happy to help with any need. Got a great deal and was treated like a VIP. Great experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great experience

byVinny2292on 09/18/2015

My experience at A&L was outstanding! Very professional and no one was pushy at all. Nate Paul and George Donnelly were fantastic. BMW genius Nicole was extremely helpful. Very fair and I was in and out in no time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Landrover

byScrubchickon 09/07/2015

I purchased a Landrover Lr2 used. they tried to talk me out of the extended warranty. Now I know why,after only 18,000 miles the transmission seal went bad. I spoke to a rude women that denied it was the problem ( like since when is she a mecanhic). Took two weeks for an appt. And told not to drive it. Brought it in took another week to order the part. When I finally brought in in for service I was told 3 hours, that turned into 7. They said they had no rentals available. The service manger claimed the technician had to look up on line how to fix the problem. Very angry , and to add to it I did purchase the extended warranty which covers a rental car. Run from this dealership!!!! When labor is 119.00 an hour they should know how to fix the problem. Wanted to talk to the manager, but he left early to go golf!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Outstanding experience

byKanassanon 08/24/2015

I intended to go to A&L Motors to just test drive an X3 trying to rule out some cars I was considering purchasing. Let's just say I drove off hours later with my new BMW X3 without looking elsewhere! The attention to what I wanted in a vehicle and the service provided was impeccable. Daniel was patient and informative of my many questions and went the extra mile to help find me the perfect fit. Every staff member I encountered was courteous and helpful from the sales department, finance and of course the geniuses. I have never had a better experience purchasing a vehicle and would highly recommend A&L motors.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Customer Service

bynewbmwowner2on 08/17/2015

On Saturday, I went into A&L BMW to look at X5's and ended up walking out with a new X5. I met with Nick who was excellent in explaining all aspects of the X5. He did not pressure the sale at all. First experience where a dealership did not put pressure on me to make a sale!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Car scratched during the service / inspection

byunwornmoonon 08/07/2015

Car scratched during the service / inspection I sent my 2014 X3 for Service on Aug 6 in the morning, and picked it up on Aug 7 in the morning as well. When I picked it up, the service guy who asked me to sign the paper work didn't offer to walk through the car with me (but only asking me to sign). It was part of my problem that I then didn't check the car carefully (but this shouldn't mean they could abuse my trust on them). After I parked the car in my garage at home and tried to load something into the trunk, I noticed a couple scratches and two dents in the rear bumper. They were pretty visible and I am 100% sure they weren't there before I turned my car in for service (and the service crew never told me this as well). I called in immediately and the representative said the manager will call me back. Then they got back to me claiming they have pictures with the dents/scratches when the car was in. However, it was so suspicious as: - they refused to send me the pictures - they did't call me when they first *found* this I sent them my pictures of the dents/scratches and was asking for their original pictures, got refused. And they are waiting to be told what to do after the manager's seen my pictures. No replies yet

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

1st BMW

byBerlin71on 04/07/2015

This is my 1st BMW, and I had a great experience, much better than the previous cars I purchased at other brands.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

1st experience at A & L BMW

byamhpensfanon 03/30/2015

Brandon R. made the entire process easy and pain free. The car is wonderful, and anyone who I tell what I paid thinks I am not telling the truth. They say there is no way i could get a vehicle that nice at such a great price.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best car buying experience

byBebeBoyd14on 01/26/2015

Went to A&L to check out new inventory and bought on spot. Nick was very pleasant to work with. I never felt pressured to buy and he explained all options to me before purchasing. Mike was additionally helpful in explaining and setting up my car preferences. Best car buying experience I've ever had. I'd highly recommend making A&L part of your car buying experience. Everything from test driving to signing the paperwork was a pleasant experience. I will be returning for my next car. I recommend A&L to everyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byMike1414on 12/13/2014

I brought in 2014 320i for an oil change staff was more than perfect and all my service needs where met. I would recommend bmw service to anyone. Thanks a lot.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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