Keller Brothers Ford

Today 8:00 AM - 8:00 PM
Closed Now
Sunday
closed
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
9:00 AM - 4:00 PM

Customer Reviews of Keller Brothers Ford

5.0
Overall Rating
(7)
Recommend: Yes (7) No (0)
Write a review: Sales | Service
sales Rating

Above and Beyond!

byAmandaTon 07/02/2018

Went there with a car my fiancé and I knew we wanted and was greeted as soon as we walked in with warm friendly faces and a sales rep that we had talked to earlier on the phone that day was immediately available. Showed the car and went over all the specs and info of the suv and went on a test drive and knew we were set on it. Our sales person Kyle and their finance guy Tim went over certain things with us and their manager went above and BEYOND for us to make it happen to get our dream suv and leave our old jeep behind. They made sure we were comfortable and offered us drinks on that extremely hot day and could keep a conversation going. I can say I have never seen a dealership work so hard and actually kept us in the loop for the whole process and go that extra mile to make it work for us. I HIGHLY recommend Keller Brothers Ford!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

32 Reviews
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service Rating

GREAT SERVICE

bydrw17512on 08/07/2018

very good service for the oil change

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service

bybsheireron 07/23/2018

Keller Brothers is the only place I take my car for service. They are honest with their pricing and I never need to worry about being scammed when I have work done there. Everyone is very friendly and treat you with respect. Their waiting area is clean and they provide refreshments while you wait. I would highly recommend them to any of my friends.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Above and Beyond!

byAmandaTon 07/02/2018

Went there with a car my fiancé and I knew we wanted and was greeted as soon as we walked in with warm friendly faces and a sales rep that we had talked to earlier on the phone that day was immediately available. Showed the car and went over all the specs and info of the suv and went on a test drive and knew we were set on it. Our sales person Kyle and their finance guy Tim went over certain things with us and their manager went above and BEYOND for us to make it happen to get our dream suv and leave our old jeep behind. They made sure we were comfortable and offered us drinks on that extremely hot day and could keep a conversation going. I can say I have never seen a dealership work so hard and actually kept us in the loop for the whole process and go that extra mile to make it work for us. I HIGHLY recommend Keller Brothers Ford!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

F150 issues

byrunruh11on 09/11/2017

I recently purchased a used F150 truck from Keller Bros. Ford. There was an issue with the engine. They resolved it keeping me current on their progress through all the steps from diagnosis to final repair.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best Dealership Experience Ever

bychens2017on 07/22/2017

Kaitlyn Kimball was my sales representative and she couldn't have been more helpful and relaxed. No pressure from her or any of the other staff to buy. I got the car and payment I hoped for. Very fair trade in value for my old car. Would never go anywhere else!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Recall 2014 F-150

bysiman09on 12/12/2016

Great experience with Keller brothers. I was told it would take 2 hours and it was done in an hour. Provided courtesy shuttle for me and my family. Driver was very friendly and accommodating.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Love Them!

byPammyjo35on 10/30/2016

Keller Bros never ceases to amaze me. I have gotten 3-4 vehicles through them and each time they have bent over backwards to get me the vehicle I want in the price range I need. Their family atmosphere is something I have never experienced at another car dealership. I can not say enough good things about them and would recommend talking to them before making a decison to buy your car anywhere else!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Edge Repair

byLeeAnn149on 04/13/2016

The cost estimate was accurate and the service was performed faster than exected.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Great service, very helpful staff.

byHollynnon 04/09/2016

Currently leasing a Ford Fusion Titanium. My navigation system had stopped working, and I travel for my job. The staff got the car into the shop the very next business day (they were already closed for the current day), and my Fusion was finished and working perfectly the next day. The staff went out of their way (again!) to do everything they could for us. Love the car...love the people at Keller Bros. Ford.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Communication

byJessicaG65on 04/03/2016

I appreciate how clear the communication is as I make an appointment and as my car is diagnosed and serviced. I don't have to spend time tracking down what is going on with my car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great service experience

byArtkidsmomon 03/22/2016

I brought my car in for its oil change and also to check on a recall. I appreciated that they noticed my inspection was due the following month and called to ask if i.wanted that done also. It saved me an extra trip

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

great service

bycgossardon 03/16/2016

I purchased an 05 ford f250 harley truck from keller and had it towed to their shop. They diagnosed it and fixed the problem fast and economical. I'm tilled with their sevice I'll take it to them for all my future service and repairs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

oil change

bygoolfingon 02/04/2016

oil change on my 2014 edge.and as usual they did a fantastic job.Nicole took care of me and a great job.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

New Years Eve, New CAR

bywilpwrdon 01/11/2016

We looked at several cars and trucks. Our salesmen, Billy P., and the sales team worked hard to accommodate us. They calculated multiple payment options for each car we tested. We finally selected a Fusion and a lease plan. We love the car and appreciate the exceptional service we received on New Years Eve and the following Saturday. The entire sales team was fantastic. After hours of finding the right vehicle, Billy and I closed the dealership on New Years Eve. My Wife and I couldn't be happier. Thanks for all the help and sacrifice.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Very helpful, wonderful staff!

byMeteorzon 12/15/2015

I recently purchased a 2014 Ford Focus here, and couldn't be happier. The staff was very helpful, and were actually listening to my interests. I even set it up to where I could get heated seats installed at a later date, but the date they chose was at a time I was working, and couldn't make it there. They were nice enough to pick up the car at my work, and take the loaner car there as well, so I wouldn't have to interfere with my schedule! Keller Bros. Ford made purchasing a car incredibly painless!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Fantastic Ford Dealership!

byEscape88on 12/13/2015

I am a long time and loyal Ford customer who is thrilled with my 2016 Escape. Very pleased with the sales and service provided by Keller Brother Ford, Lititz, PA. Salesman Rick Pontz is friendly, knowledgeable and honest. Their finance office is efficient. I fully trust the service team maintaining my vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent experience

byFlavordave15on 12/05/2015

Their customer service, knowledge of the work, and honesty are above all others.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

truck sale

byjpmoravekon 12/04/2015

your salesmen Billy was what I like in a sales person straight forward no games or B.S. very nice person and will recommend him by name . and the girl that did the title work went the extra mile to make every thing smooth and fast

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Wonderful experience!

byMPhillips9728on 12/01/2015

I test drove 2 Ford Fusions but one was too expensive to even lease and the other didn't wow me. So Steph found a car that was kind of the hybrid between the two at their Lebanon dealership and brought it down for me to test. I loved it! My husband and I got it that night and I now find myself finding an excuse to drive. Thank you Keller Bros. You never seem to disappoint with me or my family. I purchased the 2013 Ford Fusion with 15,000 miles on it.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Rick was awesome!

byjlswopeon 11/28/2015

I had been searching for some time for the right vehicle at the right price from the right people. The people at Keller Bros (especially Rick!) were awesome!! Probably the best car buying experience I ever had. There was no pressure, they let me do an over night test drive of the vehicle which helped completely sell me on it! After 4 trips to their lot I decided to buy from them. Everyone was super nice and helpful. The finance lady did a great job getting me the financing I needed. I was upside down on my current vehicles loan so she really worked hard to get me approved with little money down. My only complaint was the finance lady. We went over numbers the evening before everything was final and she gave me a quote on what they would give me for my vehicle and said she was going to work on the manager to get me more. When it came time to sign the papers I should have looked at the numbers alot closer and not allowed her to rush me through it the way she did. They actually gave me $1000 less than the original quote and my interest rate was higher than she originally told me it would be. My fault for being that trusting. I would buy from them again, just next time I will go over the numbers in more detail before I sign anything!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

The Works - Oil Change Plus Service

byrlp1215on 08/17/2015

Service was above and beyond, over the top. As an older single woman I would highly recommend Keller Bros. to any woman, but especially single ladies. Staff is highly ethical, honorable, fair. It's a trusted safe place to either purchase a vehicle, or have services performed. I have never been treated this well anywhere. Very Christlike atmosphere.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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