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Today 8:30 AM - 8:00 PM*
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Customer Reviews of L B Smith Ford Lincoln

5.0
Overall Rating
4.96 out of 5 stars(1007)
Recommend: Yes (277) No (0)
Write a review: Sales | Service
5 out of 5 starssales Rating

Best place to buy a new vehicle without going to the dealership

by Denise on 01/27/2023

Great salesman! Loved that i could buy a vehicle from the comfort of my home.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

1007 Reviews
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5 out of 5 starsservice Rating

LB Smith is the place to go.

by Wendy on 02/03/2023

knowledgeable & friendly associates. free car wash was very nice.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

5 out of 5 starsservice Rating

excellent service

by Stephen on 01/28/2023

very polite and courteous staff. We use LB Smith for all maintenance for our Ford vehicles.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Satisfied customer

by Dona on 01/27/2023

My car was done when I requested! I appreciated the ride to my work after dropping it off for service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

5 out of 5 starssales Rating

Best place to buy a new vehicle without going to the dealership

by Denise on 01/27/2023

Great salesman! Loved that i could buy a vehicle from the comfort of my home.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starsservice Rating

L.B. Smith Ford Lincoln Service

by John on 01/25/2023

Excellent service and communications. Quality of work is always the best. I trust L.B. Smith Ford/Lincoln with all my car service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

5 out of 5 starsservice Rating

Totally satisfied

by Anne on 01/14/2023

They looked into everything I was concerned about including a couple of recall notices. Also- very convenient that they offer the courtesy shuttle home and back. Also- good value $

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Great service!

by Joshua on 01/14/2023

I wanted to bring my car in for the works oil change and service in the afternoon and didn’t have an appointment. The team got me in and out in an hour while I ate lunch across the street at the Mexican place.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Scheduled Service

by Holly on 01/12/2023

Always very professional and Enjoyable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Great experience!!

by JohnG on 01/06/2023

Jared Cook and his Team provide Ritz Carlton level service. Great experience!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

A Good service Experience

by John on 01/04/2023

While I was in for a airbag recall rather than other mechanical work I couldn't have been treated better throughout the process and everything was handled in a very timely manor.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Outstanding Service

by Carri on 01/01/2023

Stu was the BEST! Very knowledgeable, friendly and answered every question I had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starsservice Rating

Mr.

by Dennis on 12/30/2022

Service advisor is always great (Tom Cavanaugh). All employees are very friendly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Great Service

by Judith on 12/23/2022

Always appreciate interest in my concerns and information regarding resolving them. Shuttle service is very important to me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Used car buy

by David on 12/20/2022

Old school everything went smooth from checking car test drive and finance no bull crap loved everything my salesman was a great guy came in on his day off to make sure everything went good thank you Tracey

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

2022 Maverick

by Ron on 12/20/2022

Very professional sales and financial services by all associates involved. Have been dealing with L. B. Smith since our purchase of Granada in the 70"s.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starsservice Rating

Great place

by Steven on 12/17/2022

People,quality and delivering on promise.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

F250 Service

by John on 12/17/2022

Plesant and helpful staff at sign-in. It was great to make a cup of coffee in the waiting area as I had a 7:30 AM appointment. Service was completed in an hour and I was on my way home for breakfast!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

5 out of 5 starsservice Rating

ExcellentvService

by W on 12/16/2022

Prompt, efficient, quality service. Staff listens and is informative Luanne Narvett, service advisor, was particularly helpful explaining my concerns and gotbthen fixed…

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Ford Explorer Purchase

by Sean on 12/16/2022

As usual, the staff was great to work with and made the process easy. Always a pleasure!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starsservice Rating

GREAT SERVICE

by Kelli on 12/15/2022

We had a Monday appointment. We dropped the car off early the Saturday before. The car was ready in 2 hours. They actually completed the service that day. We cannot say enough about how good the team at L B SMITH treats us.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Great Service

by Amy on 12/11/2022

Easy to schedule an appointment. Service was done in a timely manner.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

about our dealership
Amenities
Complimentary Coffee
Rental Car Service Onsite
Cable Television
Collision Repair/Body Shop
Customer Lounge Area