Today 8:30 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
8:30 AM - 8:00 PM
Tuesday
8:30 AM - 8:00 PM
Wednesday
8:30 AM - 8:00 PM
Thursday
8:30 AM - 8:00 PM
Friday
8:30 AM - 8:00 PM
Saturday
8:30 AM - 4:00 PM

Customer Reviews of L B Smith Ford Lincoln

5.0
Overall Rating
(410)
Recommend: Yes (408) No (2)
Write a review: Sales | Service
sales Rating

Great team at LB!

by William on 04/15/2021

Kent is always on top of his game and makes the process of purchasing a vehicle seamless. My wife and I appreciate the attentiveness and courtesy of the LB team. This is our third vehicle from Kent and it won't be our last!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
764 Reviews
Sort by:
service Rating

Great service! In business over 80 years, must be doing something right.

by Robert on 04/15/2021

Excellent service! They are following all Covid-19 protocols, so I felt very safe and assured in both the sales and service areas.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great team at LB!

by William on 04/15/2021

Kent is always on top of his game and makes the process of purchasing a vehicle seamless. My wife and I appreciate the attentiveness and courtesy of the LB team. This is our third vehicle from Kent and it won't be our last!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Sales Experience

by bmac on 04/11/2021

Stu Bingham listened to my needs/wants, provided many options, answered any and all question, He us a true professional, customer care skills are off the board.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

LB Smith Ford Body Shop

by Brett on 04/07/2021

Morgan in the body shop was excellent to work with. Great customer service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent customer service !

by Hugh on 04/07/2021

Everyone treats you like your part of there family, the old fashion way of doing business !

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Should Be Surveys Job To Title A Review

by Thomas on 04/01/2021

Polite professional salesman & finance mgr, nice looking clean showroom & customer area.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Dealership[

by Patrick on 03/27/2021

Good communication. Timely response. Fair value.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Well done

by JamesD on 03/27/2021

They were fast, and handled a unique situation

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Best Service

by RT on 03/25/2021

Always a great service experience, and it continues with the new Quick Lane. Appreciate Bob Youkers' experience and customer service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Flawless fix

by Robert on 03/23/2021

My car looks brand new. Replaced the front bumper, left quarter panel, and fixed the hood. Flawless. Interior was detailed too, and it even had that new car smell even though it is a 2009.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Friendly service, fair prices

by Rachel on 03/22/2021

Hunter was very eager to help and personable. He called with an update on my service while repairs were being made and was very prompt to help. I have never felt pressured into a service or item, and I feel the service is always prompt, timely, friendly and a fair price. Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Maintenance Service

by Steve on 03/20/2021

Everyone very attentive and courteous. Service was excellent

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Unscheduled Service

by June on 03/19/2021

It was an unscheduled visit due to a leaking tire; I was treated promptly and respectfully, and the service was completed quickly. Thanks to your staff for their professionalism.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

Good Quick Work

by Evan on 03/16/2021

All work done speedily and correctly!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Fast service, friendly staff, clean facility

by K on 03/11/2021

I had my car serviced at your quick lube. I liked that it didn't require an appt. The service was done immediately, but I'm sure that may change as your clientele for that place grows. The service mgr was very friendly and efficient. I would return. Bathrooms were very clean! Definitely a plus that the place is nice -- not dirty and gross like a lot of places that offer similar services, esp if you are waiting there for over an hour, etc. Also, like the size of the waiting area, I don't have crying babies and toddlers tripping over my feet to deal with.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Excellent experience!

by Elise on 03/11/2021

I absolutely loved being greeted when I walked in the door. When it was time for me to leave they made sure I knew the shuttle was available.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

10

by Jean on 03/10/2021

Courteous, professional employees. Prompt service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

Best Service

by David on 03/09/2021

Prompt on time, Tom is a great service advisor

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Friendly staff

by Donald on 03/09/2021

Professional service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

Service work on my 2016 Ford Explorer.

by Joe on 03/05/2021

I deal with Russ Gibbons in the Service Dept. and have been for years. He always has the answers to my questions and if I need some price on my repairs his quote was pretty well on target. This time I was in for a recall on my Explorer and needed a loaner and was sent to Cassie Kerlinger to get one. Very knowledgeable, courteous, and pleasant to deal with. I have no problem recommending L.B. Smith Ford/Lincoln to anyone.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Oil Change plus

by Gary on 03/05/2021

Location is convenient & staff is professional

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

about our dealership
Amenities
Complimentary Coffee
Rental Car Service Onsite
Cable Television
Collision Repair/Body Shop
Customer Lounge Area