Smail Mazda

Today 9:00 AM - 5:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Smail Mazda

5.0
Overall Rating
(2)
Recommend: Yes (2) No (0)
Write a review: Sales | Service
service Rating

Excellent Mazda Service

by Jake Diesel on 09/23/2019

I always have great service with Smail. Mr. Hyatt is a great mechanic and his team always takes great care of my car. They won't waste your time with unnecessary fixes and always make sure your car is as clean as you left it. As a car guy I like that I can trust Smail to do good work when my schedule will not allow me to do it myself.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

12 Reviews
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service Rating

Excellent Mazda Service

by Jake Diesel on 09/23/2019

I always have great service with Smail. Mr. Hyatt is a great mechanic and his team always takes great care of my car. They won't waste your time with unnecessary fixes and always make sure your car is as clean as you left it. As a car guy I like that I can trust Smail to do good work when my schedule will not allow me to do it myself.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Awesome

by Brandeel on 07/21/2019

I came in for a inspection and they treated me great! I even got a shuttle ride to work with no charge. Best service I could ask for !

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Road test new car

by johnnyg15 on 07/18/2016

Look at 2016.5 cx5 to see if we like the color and I guess the salesman just thought that is the car we wanted,a working on the price we ask to road test the car and he said it was going thru the car butler getting ready for us and said by the time we get done doing the paper work the car will be ready. When we were done singing and paying for the car was almost done and it was ours, well when another person had to show us everything we noticed some of the options we wanted were not on the car and we left with it any way, on the way home we noticed more of the option were not want wanted. [ Now this was some of my fault I should have not left the lot with the car } so I called the salesman the next day and it was like he did not know me then he remembered and ask how I like the car, I told him it will half to grow on me because that's not car I wanted and he said he felt bad and I told him about the road test and I don't know if we got disconnected or if he hung up. The next day or so I got a e-mail survey and filled it out not with the not the best review and sent it back. A few days laterI got a e-mail asking to reply to my concerns to the sale mgr. The next day I got a letter from the sale mgr. asking me to give them the best possible response or the opportunity to resolve the situation before I complete the survey. It was two late I already sent it in in. Well I e-mail him and called him he never replied the emails I sent but he did return my call. I explained everything to him and he said that he would see what he could do about it and that he would call me back that night. That was a week ago and I am still waiting for that call. If you find yourself there to buy a car take a recorder and you lawyer with you, their fast talkers and very good at changing the subject fast. Buyer beware!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

sales Rating

Great car-buying experience!

by Becca1674 on 07/14/2016

I bought a 2016 Mazda CX-3 last week from Smail Mazda and am so pleased with the entire experience. My salesman, John, was extremely helpful, knowledgeable, and really went to bat to help me get the best deal. I was in & out of financing in record time, and driving my new car home before I knew it! The showroom/offices were very modern and clean. All of my questions were answered, and I did not feel pressured to buy -- even though I couldn't wait to drive my CX-3 home! All in all, everything went better than expected.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experence buying a vehicle

by 09121965 on 06/18/2016

It was a great car buying Experence the salesman was very helpful with any questions I had about the vehicle we purchased

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

great service

by wolpher on 01/02/2016

Although the final diagnosis was not what I was hoping for, the service provided was on time and on budget. Service rep (john) was very polite and efficient, and the service technician took the time to explain the situation and the possible remedies

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

OIL CHANGE

by ipa2 on 12/05/2015

This was my first oil change and everything went as expected. Nice waiting area and even had popcorn. Clean dealership and friendly staff.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

excellent service visit

by wolpher on 11/20/2015

All services performed well, on time and according to the estimate. They even accommodated my late arrival without complaint.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Professional service all the way

by Wolpher on 10/09/2015

Service at Smail has always been of excellent quality with friendly service reps that see that your needs are addressed and your car is fixed. Add to that a clean comfortable waiting room.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Smail Mazda

by livestrong66 on 09/18/2015

Had the pleasure of meeting Zimmie there and he became my go to guy in the purchase of my 2016 MX-5, I have had three MX-5's in my life and this one by far is the best. Zimmie was a friendly guy and made my whole transaction as a smooth as can be, was on the road driving it home in 24 hours. Great dealership with great service and great people, second MX-5 I bought there and will buy there again. thanks Smail Mazda!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service

by 86Baker on 08/01/2015

Everyone at Smail Mazda was great. They helped me get the car I was looking for and made me feel very comfortable. The staff was friendly and the facility was very clean.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very satisfying car purchase experience.

by TaxidermyMan on 07/15/2015

Overall experience was excellent. Our salesman was very knowledgeable and professional. The young man that processed our purchase was very respectful, great customer service skills, and cute. My experience a week later with the service department manager, John, was also exceptional. John was very personable and again, very knowledgeable.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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