Kutztown Cadillac

Today 9:00 AM - 5:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of Kutztown Cadillac

4.9
Overall Rating
(34)
Recommend: Yes (34) No (0)
Write a review: Sales | Service
sales Rating

Quick and to the point

byWitmanbmon 04/18/2018

I knew what I was looking for, located the vehicle through Carfax. Expressed interest online and was contacted within an hour. Had a brief discussion on the phone, planned on meeting the next day. Salesman took plenty of time, didnt attempt to sell the vehicle, just presented the facts and numbers. We went for a nice drive, allowing me to really test and get a feel for the SRX. A deal was made , paperwork was completed and finalized in less than an hour. Everyone involved was professional and to the point, but not overly friendly and fake. Have had no issues with the vehicle so far, so I cant evaluate the service dept yet. Mike W. Wernersville Pa

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
34 Reviews
Sort by:
service Rating

Mr

bymullen_garyon 09/05/2018

I was very pleased with the service I received.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Rating

byService-Ratingon 08/13/2018

Service performed quickly, accurately and people were courteous.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Owner

byJimharper1on 08/11/2018

Kutztown Auto is the best car dealer I have ever had the privilege of saying from sales to customer service they are exceptional and would recommend them to everyone. They are so friendly and want to make sure you enjoy your experience with them. Phil and Joe Shamar were awesome and Vinny in service is absolutely awesome in explaining the service that needs to be done . Will recommend them to everyone who asks where to go looking for a car

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

byVictoron 08/01/2018

Service was excellent, on time and completed in a reasonable amount of time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

XT5 Service

bysmithson01on 06/08/2018

Fixed noise problem and performed State Inspection.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A

byKeriTonyon 05/16/2018

Everyone was very nice through the whole process! This is the second vehicle we have purchased through Kutztown Auto.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great as always

byGMCowner6on 05/07/2018

I have been purchasing and taking my vehicles in for repairs at this dealership for the last ten years. I have never been treat poorly or unfair. I would recommend then to anyone.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Quick and to the point

byWitmanbmon 04/18/2018

I knew what I was looking for, located the vehicle through Carfax. Expressed interest online and was contacted within an hour. Had a brief discussion on the phone, planned on meeting the next day. Salesman took plenty of time, didnt attempt to sell the vehicle, just presented the facts and numbers. We went for a nice drive, allowing me to really test and get a feel for the SRX. A deal was made , paperwork was completed and finalized in less than an hour. Everyone involved was professional and to the point, but not overly friendly and fake. Have had no issues with the vehicle so far, so I cant evaluate the service dept yet. Mike W. Wernersville Pa

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Perfect Car Buying Experience

byGizericon 04/13/2018

We had bought our last vehicle from Kutztown Auto so we went back again. We were so very pleased with our experience Jim is an asset to Kutztown Auto and made sure we were very well taken care of. We love our Buick Enclave!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Inspection

byHithere33on 03/24/2018

My husband and I go together and get both of our cars inspected at the same time. We are very please with the time spent there and the service we get.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Sixth Vehicle in Four Years

bySickCadillacon 03/09/2018

So I just bought a 2018 GMC. It was my 6th purchase from them in 4 years. I loved my Cascada but with a new Grandson it wasn't practical. They got me out of my lease early and into a new truck for a great price. James Murphy sold them all to me. He's a great salesperson.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Do yourself a favor!!!

byJoejoe58on 03/09/2018

If you are looking to purchase a new Cadillac please go to the Kutztown Auto Co. From the moment you step through the door until the delivery of your new car the entire process is on target. Their sales staff is well informed and able to answer any and all questions. A totally enjoyable experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Sales Experience Review

byjackandbevon 03/09/2018

I found working with the Sales Rep Jim Murphy during the process of whether to purchase the Envision or to keep my Enclave. After working with Jim and going back and forth with so many questions, he was very helpful that I decided to purchase the Envision. Timing to be right and the deal was very good. He had the patient of being with me and understanding my needs and what I wanted on my vehicle. He worked very hard with me and never gave up on me. That is a good salesman. I would like to work with him again if I ever decide to purchase another car. He knows what to do and how to handle any questions I asked. He did not make feel uncomfortable with him. I truly would recommend him to anyone that would send to Kutztown Auto when looking to purchase or just to look what is on site for them. Great guy! Beverly Schneider

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Always excellent customer service

byladyhawk237on 03/05/2018

No matter what I go in to Kutztown Auto, it is always a pleasant experience. The staff are always friendly and welcoming. I go there for almost all my vehicle needs. I just wish they had a body shop.But very happy with everything else. It's just after getting such good service, I really don't want to take my vehicle any where else.

  • Recommend this dealer? Yes
sales Rating

Excellent

bygtmullin202on 01/26/2018

My experience with Kutztown Auto was excellent from beginning to end. My Sales & Leasing Consultant, Vincent, is an asset and I will continue to be a Kutztown Auto customer. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

New Encore Purchase

byMMMohleron 01/03/2018

I chose to again purchase at Kutztown Auto because of our previous experiences with the dealership. I chose to work with the salesperson I have worked with before because, as I mentioned in the other survey, I actually DO trust this salesperson, which is uncommon in the car business. I have worked in this business, not dealership, and have seen some "less than savory" deals occur. I would recommend this dealership to others because of the atmosphere that has been developed there. Hats off to the owner for that.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2004 Envoy XVU

bytmasainton 12/24/2017

Had trouble opening my two way tailgate. Had pads replaced in handles. Tailgate now works great! Was given an alternative repair if this one didnt work and the estimate to have it done. They were all professional and knowledgeable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Dept

bykutztownon 12/19/2017

We have been buying our cars at Kutztown Auto for many years. We always receive excellent service when purchasing a car and have been very pleased with their service department. Thank you.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Couldn't of been easier

byTonyCDJon 12/17/2017

The best experience I have ever had at a dealership. These guys were fantastic from start to finish. Everything was fully explained in a language I could understand. The price was right for a Pre-owned GMC and I'm very happy about my SUV.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Satisfying Experience

bydkyouseon 08/02/2017

I had been working with the sales team as my lease was soon coming to a close. I was contacted as advised that there were some very nice incentives being offered by GM and I might be interested in stopping out and discussing things further. A day later, after spending less than 2 hours at the dealership, I drove home in a new GMC Arcadia Limited. Polite, efficient, no non-sense sales staff answered all my questions and got me on my way.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

GMC Terrain

bySRepp232on 08/01/2017

My recent experience at Kutztown was excellent!! They got me in my dream vehicle at my dream price!! I am super excited to be driving my new Terrain!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
about our dealership
Google Map